Heritage Honda Bel Air - Service Center

terrible customer service I will never bring my car again for service. When i first took it there they kept telling me that noting was wrong with my car 4 hours later they find I will never bring my car again for service. When i first took it there they kept telling me that noting was wrong with my car 4 hours later they find one of the issues. They order the part was suppose to be in 3 days they were gunna call. So 10 days later i called they said oh it just came in today. Yea right. So i asked them over the phone do i need to bring in all of my keys when they replace the imbolizer? They said no. So i take the car to them tuesday drop it off over nite for wensday. They asked me if i wanted the car to be washed i said yes. So wensday i go to pick up the car guess what none of my keys worked to the car except the one they reprogramed. And the car never got washed. So i go in to talk to the service guy richard i stood there for about 20 minutes before i was greeted. Then i finally told one of the actual mechanics mike what was going on hes the one who told me they needed all keys to reprogram. So i live 40 miles away from this dealership so i go all the way home to get the other 3 keys and bring the car back out to have reprogramed i told the guy richard that i was gunna go grab food to please call me when it was done 3 hours later i go back up there cause they were closing in 20 minutes and i asked one of the men out in the service lane how long the car has been ready he told me atleast and hour. So i guess they wernt gunna call me. I go back in the front they told me to hang tight they needed to finsih up my paper work 20 mins later they never gave me any paper work they just said the keys in the car. I go to the car guess what still didnt get washed. I feel like that the guy i was dealing with is very unproffesinal so unorganized lack of leadership. No cumunacation skills at all. And to top it off theres still something wrong with my car. The sales part of this dealership is great (peter) Just the service dept sucks More

Service J.R got me in and situated as soon as I got there! Awesome customer service, he made sure that my car was taken care of. He actually cares about his c J.R got me in and situated as soon as I got there! Awesome customer service, he made sure that my car was taken care of. He actually cares about his customers which is really hard to find nowadays! More

service JR was able to take care of me as soon as I walked through the door , super friendly and made me feel like I was in good hands. He promised great qual JR was able to take care of me as soon as I walked through the door , super friendly and made me feel like I was in good hands. He promised great quality service , which I know bel air honda always provides ! More

Multi point inspection I bought a used Honda Civic and took it to Bel Air Honda, my local Honda dealership, to get it all checked out. JR took awesome care of me and my ca I bought a used Honda Civic and took it to Bel Air Honda, my local Honda dealership, to get it all checked out. JR took awesome care of me and my car. He explained everything to me and was extremely helpful and just as friendly! I had a great experience and will be returning for every need I have for the car. 10/10 experience for sure! More

Friendly Service with a smile ! My Mother and I both stopped by Bel Air Honda to see Rick, who has sold us both cars.He was more than friendly and answered my Mom's questions about h My Mother and I both stopped by Bel Air Honda to see Rick, who has sold us both cars.He was more than friendly and answered my Mom's questions about her new Accord, and he kindly washed both of our vehicles.The next Honda I buy, I will buy from Rick ! - J.W. More

Worst Experience Ever! I brought my 2009 Honda Accord from Jim Coleman Honda, Clarksville, Md, and have been getting my car serviced at this location for many years. Recen I brought my 2009 Honda Accord from Jim Coleman Honda, Clarksville, Md, and have been getting my car serviced at this location for many years. Recently, I moved to Harford County and was so happy to find a Honda dealership near my home. Expecting the same service or better from Belair Honda, I was sadly mistaken. On Oct 25, 2014, I brought my vehicle in for a regular maintenance oil change and specifically asked my service rep to take a look at my brakes. When my car was done I’d asked if my brakes where okay or not. The rep went to the back( I guess to ask the techinican) then returned to say my brakes are fine and i should be good until my next oil change, but be prepared to pay $278. for front brakes and another $278 , for back brakes. He suggested that i get all four wheels done at once. Three weeks later I began to hear a hollowing sound when I backed up my car, not knowing what this was I thought to call and make an appointment with Belair Honda. Upon my arrival I was greeted by JR Hamilton, who was very short with me from the very begining. He informed me that there was going to be a $138. or so charge for the tech to diagnose my car. I agreed to pay this amount and waited to hear the diagnoses. Mr. Hamilton called me over, shaking his head and looking very worried to say that i’d let my brakes go down to metal against metal. I began to explain that i was just in to get an oil change and your co-worker told me that my brakes was okay. At this time, the service manager Rick Tillotson walks over and I began to explain what happened and he suggested that the tech check my calibers? The calibers checked out fine. He shakes/and high fives Mr. JR Hamiltons hand and walks away. I thought this was unprofessionally because he could clearly see that I was upset. The tech came out and wanted know if he needed to stay and work on my car because they where getting ready to close. Directing my questions to the technician, I'd asked how could my brakes go down so fast in three weeks. As he began to respond, JR Hamilton rudely interupts to say “ Miss what are you going to do? The cashier wants to go home and I need your answer now! Again, I’m feeling very uncomfortable. I called my husband to get his advice and whether to get the work done. To sum up, I got my car serviced for my safety and thought to myself I’ll never come here again. Worst Experience Ever! More

Good Experience My check engine light had been on for days, and Bel Air Honda determined it was because I needed a catalactic converter. They replaced the part, and My check engine light had been on for days, and Bel Air Honda determined it was because I needed a catalactic converter. They replaced the part, and my car has been running fine since. I was pleased because this issue had happened before and I think that another dealership I had taken it too missed that this part was needed. More

Great Service!!! I recently purchased a 2013 Acura RDX and it had finally come time for my first oil change/tire rotation. I live and work in Bel Air and the closest A I recently purchased a 2013 Acura RDX and it had finally come time for my first oil change/tire rotation. I live and work in Bel Air and the closest Acura Dealership is an hour away. At first I was a little hesitant about taking my car anywhere other than a Acura dealership, but after speaking with a member of the service department over the phone and JR Hamilton upon arrival I felt like I had made the right decision. This being my first vehicle service I had a lot of questions and JR was very knowledgable and took the time to answer all of them. The technicians did a great job with the service and even washed my car as well!!! They not only squeezed me in same day and at the last minute, but they by far exhibited the best customer service I have ever experienced at a car dealership. I will be taking my car to Bel Air Honda for ALL future services and look forward to seeing JR and the rest of the Bel Air Honda staff again! More