Heritage Honda Bel Air - Service Center

Great experience I was able to schedule an appointment for our service and they were prompt. I like that they did not recommend unnecessary work. I bought my car els I was able to schedule an appointment for our service and they were prompt. I like that they did not recommend unnecessary work. I bought my car elsewhere but bring it to this location for service. I would consider buying my car here in the future. More

Enjoyed the process! My first time to work with Richard Frank. Very satisfied with the entire process of having my vehicle serviced with his help. He was prompt in contact My first time to work with Richard Frank. Very satisfied with the entire process of having my vehicle serviced with his help. He was prompt in contacting me about the status of the service and very informative in responding to my inquiries. Thanks a lot! More

Service excellence! Went to Bel Air Honda to have my navigation system serviced, it was replaced under warranty. I couldn't be more satisfied! The whole process was very Went to Bel Air Honda to have my navigation system serviced, it was replaced under warranty. I couldn't be more satisfied! The whole process was very relaxing. I was treated with the utmost kindness and respect. My car was well taken care of! I would definitely recommend Bel Air Honda for any need you have, JR is kind, professional, and on top of the game! More

Great service!!! Since moving to Bel Air a year ago we have taken our Honda to Bel Air Honda many times for repairs and maintenance. Service is always great and timely Since moving to Bel Air a year ago we have taken our Honda to Bel Air Honda many times for repairs and maintenance. Service is always great and timely! We have dealt with J.R. Hamilton the majority of our appts and appreciate his friendliness and genuinely caring demeanor. I highly recommend this dealer if you have a Honda and live in the area. Aloha!! More

It was a pleasure! It was a pleasure to visit the Honda service department this week. Richard Frank is always friendly, quick, informative and a pleasure to do business It was a pleasure to visit the Honda service department this week. Richard Frank is always friendly, quick, informative and a pleasure to do business with. Thanks, and see you next time. Sandy More

Continued Satisfaction My 2014 CRV is our third vehicle bought from Max at BelAir Honda. Max is an excellent salesman and person. He takes care of his customers. We bou My 2014 CRV is our third vehicle bought from Max at BelAir Honda. Max is an excellent salesman and person. He takes care of his customers. We bought my CRV back in July. Max was not happy with the way it was prepped for delivery to us. He wanted me to come back and they would take care of it, but I haven't had a chance. So when I brought it in for its oil change, etc. on 1/12/15, I asked if they could clean it then. Max said he would take care of it and did. I have and will continue to recommend Max and Bel Air Honda to my friends and family. More

Warranty Repairs -- dealership was eager to do nothing I scheduled an appointment with the dealership to do warranty-based repairs on a 2013 Honda Odyssey which has a full warranty (factory and dealer). T I scheduled an appointment with the dealership to do warranty-based repairs on a 2013 Honda Odyssey which has a full warranty (factory and dealer). The dealership first claimed I had to pay for them to diagnose the problem even though it was covered by warranty. Then the dealership told me that the problem (a defective wire in the gear shifter) was likely caused by mice living in the engine and not covered by warranty. They quickly changed that story and no longer wanted to discuss mice when I mentioned that I am a lawyer. Then they made me fight to get the service scheduled -- they wouldn't do it the same day, although they hinted it would be done sooner if I agreed to do a $500 maintenance package along with the service which was completely unnecessary. Finally, on the day of service they refused to give me a loaner car and promised the service would take three hours. After three hours with no updates provided, I had to ask them the status and they advised it would be another hour. Another hour later they said it would be another hour. Ended up taking over five hours. I also asked them to tighten the roofrack while I was there because it rattled. They said it needed new screws but the screws were not available on site. Yet another service appointment, more than four weeks later. They said it would take five minutes and ended up taking nearly two hours. More

Friendly and Knowledgeable Staff! I brought my 2008 Honda Civic in because it was making some noise. I was very impressed with friendly and knowledgeable staff. They kept me informed a I brought my 2008 Honda Civic in because it was making some noise. I was very impressed with friendly and knowledgeable staff. They kept me informed as to what was happening, determined the cause and fix it! This was my second visit to this dealership and I will continue to use their services. Thank you! More

Great Customer Service! My CRV recently needed service for a new battery - the customer service was very helpful and informative! J R made the visit easy and stress-free! My CRV recently needed service for a new battery - the customer service was very helpful and informative! J R made the visit easy and stress-free! More

Very friendly customer service. I was at the dealer shop to change the oil of my 2012 CRV; the customer service was very friendly and welcoming; Andres gave me a good detailed inform I was at the dealer shop to change the oil of my 2012 CRV; the customer service was very friendly and welcoming; Andres gave me a good detailed information of what services my vehicle needed; the waiting time and prices. The waiting time was actually shorter than what he told me, and I felt satisfied with the service. More