Heritage Honda Bel Air - Service Center

Fraudulence and Incompetence We brought our 2014 Honda Accord in last summer for an issue that was obviously a slow AC leak. 4 visits over the course of a year and they were not We brought our 2014 Honda Accord in last summer for an issue that was obviously a slow AC leak. 4 visits over the course of a year and they were not able to find the leak. Our 2nd and 4th visits are why I am writing this review though. On our second visit, (in addition to still being unable to find the source of the leak), they tried to convince me the alignment on the car was off, even though I saw the paper the technician wrote up had a green "0" indicating it wasn't. The service manager looks at me with a straight face and says "your alignment is off" while holding the paper indicating it's not. I asked her to hand me the paper and I point to the big green box with a '0' in it. She responds "oh I was looking at the wrong car" (there was no other paper). Lied right through her teeth! We told her manager we did not want to use that service manager in our next visit, but we will be back. I gave them the benefit of the doubt that it's one bad apple (little do I know...the whole tree is rotten). 3rd visit mostly uneventful - they till can't find the leak, so they do an evac+recharge and put more dye in and tell us to come back in a few weeks. Visit 4: We brought the car in on a Friday early morning (like 6am). We receive a call later in the day that the car won't be ready until Monday evening. Monday comes, they tell us they could NOT find the leak but they found 4 OTHER COMPLETELY UNRELATED things wrong with the vehicle, one being a "dead battery cell". Well I had just tested the battery 2 weeks prior through AAA and it was fine, so I knew something was off. I said to leave the battery alone it's working perfectly. I turned down their other recommended repairs and said my wife would be over there shortly, and that we will be instead taking the car to a mechanic. My wife goes to pick up the car and they pull this stunt - they drained the battery until it was dead and try to convince us we need a new one. So my wife walks in and they tell her the car won't start and it needs a new battery, and that their test showed it was dying when it got there. She tells them we will not be replacing the battery, that they could jump it and we will take it elsewhere. So what do they do? They lie to her and say it can't be jumped. So at this point my wife calls me and tells me about this whole ordeal. I tell her to relay that I said l will tow it out of there before buying a battery from them. Shortly thereafter, the manager goes out back and then MIRACULOUSLY the battery starts! "But you said it couldn't be jumped, how is it working now?" "They had the jumper cable on wrong". Let me repeat that - A HONDA SERVICE CENTER MECHANIC COULDN'T FIGURE OUT HOW TO DO A SIMPLE BATTERY JUMP!! If you believe that excuse, I have a bridge to sell you! This was an obvious attempt at taking advantage of a young woman walking into a service center by herself. As soon as I got on the phone and called them out the car starts running again. So we get the car and take it over to a reliable mechanic. Here's what they find: 1. Slow leak in the A/C identified immediately. The leak Heritage Honda of Bel Air couldn't find in FOUR VISITS over the course of a YEAR was identified within MINUTES by a mechanic. 2. THE BATTERY WAS ABSOLUTELY FINE, tested using TWO DIFFERENT TESTS. NO DEAD CELLS! So AAA and two additional mechanic tests showed the battery was in PERFECT CONDITION! So not only was Heritage Honda Bel Air incompetent, unable to find in FOUR VISITS the cause of our A/C leak, but they also attempted to FRAUDULENTLY misrepresent our car's battery condition, going so far as to kill the battery and pretend they couldn't jump it. I have been to many Honda service centers over the years, never have I encountered such incompetence, at a Honda service center, nor such blatantly fraudulent service. To top it off, their staff was rude to my wife, and even at one point tried to condescendingly convince her there WAS NO LEAK AT ALL in the A/C after they failed to find it, instead of just admitting their own poor quality technicians had no idea what they were doing. More

Super Service for almost 20 years! Super service again today! Been a customer for almost 20 years. Only Heritage Honda Bel Air works on my Honda. Always keeps it in top shape and take Super service again today! Been a customer for almost 20 years. Only Heritage Honda Bel Air works on my Honda. Always keeps it in top shape and takes care of me. Thanks again Sheila! More

Another Outstanding Experience Thank you Chrissy, Donna, and JRay for another great experience. Brought my CR-V in for an oil change and asked them to check a couple of other thing Thank you Chrissy, Donna, and JRay for another great experience. Brought my CR-V in for an oil change and asked them to check a couple of other things. They checked the items that I asked and suggested that those items were okay & could wait until the major service was due. The service staff, from the manager to the service technician are wonderful here at Heritage Honda Bel Air and I highly recommend the service department. More

Excellent service technician!!!! I was impressed the way the technician handled the problem in my vehicle. I did not have to pay for diagnostic but instead he test drive it before and I was impressed the way the technician handled the problem in my vehicle. I did not have to pay for diagnostic but instead he test drive it before and after the repair. The problem was solved with 1 visit. THANK YOU!!!! More

Service Everyone here is great and efficient. The service was excellent, the cashier was friendly and upbeat and the reception area was clean again it was gre Everyone here is great and efficient. The service was excellent, the cashier was friendly and upbeat and the reception area was clean again it was great would highly recommend More

Great service Bought the car here, and continuing to bring it for service. Everyone here is helpful and enjoyable to work with! Would recommend this dealership to Bought the car here, and continuing to bring it for service. Everyone here is helpful and enjoyable to work with! Would recommend this dealership to friends and family. More

Great working with a Professional Noah is a consummate professional, treating those around him with respect, equality, and kindness. He is knowledgeable in his field, keeping abreast o Noah is a consummate professional, treating those around him with respect, equality, and kindness. He is knowledgeable in his field, keeping abreast of all the latest reports and changes to the models. Most importantly though Noah listens to the customer needs and sees finding the right car for them as the most important part of his job. More