Heritage Honda Bel Air - Service Center

Great service Great customer service. Nothing hidden with Donna. Very transparent. Love her commitment to her customers. Ask for Donna, you won't regret it. She kee Great customer service. Nothing hidden with Donna. Very transparent. Love her commitment to her customers. Ask for Donna, you won't regret it. She keeps you informed. More

Autoarmor Purchased the autoarmor service along with the new vehicle, had it installed today. It was a very quick process and the waiting room was very well kep Purchased the autoarmor service along with the new vehicle, had it installed today. It was a very quick process and the waiting room was very well kept and comfortable. The car looks amazing and now has the great presence of autoarmor! More

Good service but had some issues. I had a quote for the service and a coupon to apply to the whole amount. When I brought my car I found out that parts they have were not compatibl I had a quote for the service and a coupon to apply to the whole amount. When I brought my car I found out that parts they have were not compatible and the special order must be done. I was told that I must pay upfront for this special parts order. So I not only have to come for the second time through no fault of mine, but my coupon can not be used for the whole amount but only for the rest of the payment. It reduced the discount applicable. I can't agree to these rules: 1. the dealership knew in advance what parts my car needed 2. why should I pay for them before they are ordered 3. why I can not use the coupon discount for the whole amount of parts and labor. More

Just fix the air bags I went to dealer for recall repair. They told me I needed alignment by just sitting in car. Maybe my tires were wearing in a way that told them that. I went to dealer for recall repair. They told me I needed alignment by just sitting in car. Maybe my tires were wearing in a way that told them that. It took so long for me to get repair because I knew a dealer repair shop was going to do that. Just do the repair, if I want inspection I would ask. They won because I let them do the alignment. They gave me a list of other fixes that added up to over $1500. My car is not even worth that. Ironically my air bag light is on now.😡 Update on 1/24 returned for air bag light being on. Turned out replacement air bag was not plugged in and would not have deployed in accident. I didn't catch the name of the young man who helped me but he was good. More

Excellent customer service Phil Wilson in service and my salesman JR Hamilton, went above and beyond in taking care of my car's service needs! Great job gentlemen!!! Phil Wilson in service and my salesman JR Hamilton, went above and beyond in taking care of my car's service needs! Great job gentlemen!!! More

Best test drive ever! JR is a great guy to work with! Very knowledgeable, a great listener, and excellent interaction with the customer. I will definitely be back when I JR is a great guy to work with! Very knowledgeable, a great listener, and excellent interaction with the customer. I will definitely be back when I am ready to buy and will be asking for JR! More

Personal friendly service Our first visit for service (own an Acura). Sheila was helpful, friendly and fully explained our service options & the cost. She made us feel comforta Our first visit for service (own an Acura). Sheila was helpful, friendly and fully explained our service options & the cost. She made us feel comfortable and welcome. Our services were done well and timely. Very pleased! Will definitely be back. Even had a coupon applied for our visit. Everyone we interacted with was courteous and helpful from arrival to departure. Thank you! More

Road trip to Tampa, FL From the moment we got to Honda dealership we were greeted and were attended to as soon as possible, Sheila went above and beyond with all the service From the moment we got to Honda dealership we were greeted and were attended to as soon as possible, Sheila went above and beyond with all the service we received, words can not express how much we are appreciate with the service she attended us with. I would highly recommend her and this dealership to anyone in Maryland, Thank so much for everything. More

Sue is the best! Sue has been extremely helpful with both of my Hondas (2012 Odyssey &2013 CR-V). I always ask for her because of her honesty and candidness. Unfortu Sue has been extremely helpful with both of my Hondas (2012 Odyssey &2013 CR-V). I always ask for her because of her honesty and candidness. Unfortunately, I have seen too much of her because of ongoing issues with the Odyssey for the past year. More

Fast and helpful service. These guys took care of my car with minimum hassle. They worked fast, and had nice amenities in the waiting room. Great job guy! Thanks. These guys took care of my car with minimum hassle. They worked fast, and had nice amenities in the waiting room. Great job guy! Thanks. More