Heritage Honda Bel Air - Service Center

Unattentive, unaccountable When I scheduled my appointment to fix the problem they did not fix the first time, I was told it would take an hour. When I took the vehicle in, I co When I scheduled my appointment to fix the problem they did not fix the first time, I was told it would take an hour. When I took the vehicle in, I confirmed this info, and further and politely advised that I was crunched for time. She seemed annoyed, but checked me in anyway, not saying anything. I even told them I would bring it back another time if it would take longer than an hour. It then took about 25 minutes just to check me in. After 90 minutes of waiting, and no updates provided, I went over to see the advisor. She was on the phone and did not even acknowledge me standing there. I sat down, still no acknowledgement. When she finally got off the phone, and I requested a status update, she apparently did not know who I was and asked my name. She looked up something on her computer, and said that the car was in the lower service area...that was it. I asked what that meant and reminded her that I was told it would take an hour, and that it was now two hours since my arrival. She said she would check and let me know. Ten minutes later, I went back over to her. Again she was on the phone, and again, she did not acknowledge me. I then grabbed another advisor (the one I had the first time I was there for this issue) who immediately checked on the status. He advised me that my car was not even scheduled to be looked for another hour. So I had been waiting for two hours, for a service that I was told would take one hour, and the car had not been seen, nor was it scheduled to be looked at for another hour, AND that the sevice team were all at a regularly scheduled Tuesday morning meeting. YET, NO ONE bothered to advise me of any of this. Despite the fact that I had repeatedly reminded them of the one hour committment I was given, and that I had a vet appointment, and a funeral viewing, and really needed to get my car back. More

Great Christian and Sheila were great. Everything went smooth. I had no idea what I was doing since I'd never been there. They were very helpful. Christian and Sheila were great. Everything went smooth. I had no idea what I was doing since I'd never been there. They were very helpful. More

Service center Sheila was great. Came in with indicator lights and truck shaking. Sheila already had idea of issue. Scheduled truck for service and had it done in 1 Sheila was great. Came in with indicator lights and truck shaking. Sheila already had idea of issue. Scheduled truck for service and had it done in 1 1/4 days instead of the normal 2-3 days for replacement of piston rings More

Another great experience I have been taking my cars to Bel Air Heritage Honda for 15 years. The staff is always friendly knowledgeable and professional. Making appointment was I have been taking my cars to Bel Air Heritage Honda for 15 years. The staff is always friendly knowledgeable and professional. Making appointment was easy. The work done was completed ahead of estimated time. Waiting area is very nice with complimentary coffee tea water and WiFi. Overall great experience. More

Catalytic converter problem Came in for routine oil change and Jim took care of me. Mentioned an odor from emissions which I noticed when I pull in garage. He immediately check Came in for routine oil change and Jim took care of me. Mentioned an odor from emissions which I noticed when I pull in garage. He immediately checked it out for me and confirmed what I noticed. He then took it upon himself to have the technician check out the catalytic converter while I was there. When they confirmed problem, Jim contacted Honda and. got approval to order new parts and repair my car. He saved me a second appt for diagnosis by having all this accomplished while I was there. I set up a later appt (yesterday) to have the new catalytic converter installed. He called ahead of time to let me know when the car would be ready. Jim was extremely efficient, knowledgeable, friendly, and more than willing to check on what I felt as not normal. He could not have been more helpful or made me feel more comfortable and at ease. More

Pleasure having warranty work done Went to this dealership to have suspension work completed that was covered under warranty. From the start the Service Advisor Traci made me feel like Went to this dealership to have suspension work completed that was covered under warranty. From the start the Service Advisor Traci made me feel like my needs were priority. Jay the technician was such a pleasure as he answered all my questions and had me in and out in no time. Eventhough the service I had was covered under warranty, the customer service was top notch. Will return in the future. More

Fast and courteous In an emergency situation, I drove right to the dealership. Jim was very courteous and helpful. He was able to get me in right away. I was vey thankfu In an emergency situation, I drove right to the dealership. Jim was very courteous and helpful. He was able to get me in right away. I was vey thankful. Jim was able to relay to me what needed to be done and give me a time frame. He was spot on. Thank you for getting the car fixed and back on the road. More

Great customer service Worked with Jim McHugh and he was very helpful from the moment we pulled into the service bay. He kept us in the loop through the entire visit and upd Worked with Jim McHugh and he was very helpful from the moment we pulled into the service bay. He kept us in the loop through the entire visit and updated us with any recommendations resulting from the mult-point inspection. He made suggestions and was upfront regarding costs of any recommendations. We would definitely recommend Heritage Honda Belair to our friends and would like to work with Jim on any future visits. More

Excellent customer service Excellent customer service. I was welcomed, they picked up my car, got it fixed earlier than they told me. I appreciate it all. I felt welcomed Excellent customer service. I was welcomed, they picked up my car, got it fixed earlier than they told me. I appreciate it all. I felt welcomed More

Great service Called to schedule to get a recall issue fixed. Jim, in the service department, was extremely nice and professional. Work was completed when promised. Called to schedule to get a recall issue fixed. Jim, in the service department, was extremely nice and professional. Work was completed when promised. I would use them again. More