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Heritage Honda Bel Air - Service Center

Fallston, MD

4.9
1,306 Reviews
Call Service Center (410) 305-9448

1,306 Reviews of Heritage Honda Bel Air - Service Center

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February 03, 2023

Nick Sloan was very helpful and kind in facilitating my oil change and tire repair. He was not pushy trying to upswell me in other services which I dread. The waiting area was clean and spacious. More

by Petunia21015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Sloan
Report | Print
Feb 06, 2023 -

Heritage Honda Bel Air responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

January 30, 2023

The Service Department is great. They are always efficient, helpful and courteous. My “ go to” mechanics. More

by Thereseaime
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevin Dayne
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2023 -

Heritage Honda Bel Air responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

January 29, 2023

I rated the dealer ship and that should be enough. Quick to get my car in. More

by lbell71121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toni icenroad
Report | Print
Feb 02, 2023 -

Heritage Honda Bel Air responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

January 26, 2023

Fast and efficient service. Great customer service. Knowledgeable advisors and technicians. Tony and Jean Pierre are awesome. More

by ashleystith3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean-Pierre and Tony
Report | Print
Jan 29, 2023 -

Heritage Honda Bel Air responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

January 26, 2023

Diagnosed as needing a new part, agreed to the repair. Arrived at dealership to pickup, part had been replaced and vehicle was still making same noise. Tech took vehicle back in, cleaned out some debris More

by VanMan2023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Icenroad
Report | Print
Jan 30, 2023 -

Heritage Honda Bel Air responded

Thank you for taking the time to review Heritage Honda Bel Air. Your feedback is important to us, and we sincerely apologize for the issues you’re experiencing with your vehicle and understand your frustration. Our Service Manager, Chrissy Frankos, would like to further discuss your experience and address your concerns as soon as possible, but has been unsuccessful in locating your contact information in our database without a full name. We work hard to provide all customers with an exceptional experience and would appreciate the opportunity to rectify any missteps and restore your faith in our dealership. At your earliest convenience, please contact Chrissy directly at cfrankos@mileone.com or 410.698.0060. Again, thank you for your time and we hope to speak with you soon.

January 19, 2023

Have never had anything to complain about with HERITAGE so far. And this is not my first Honda. More

by JLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony in Service Dept
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Jan 21, 2023 -

Heritage Honda Bel Air responded

Hello, thank you for your kind words! We're happy we could help. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

January 17, 2023

Nick Sloan is a very personable service advisor. He was able to get my vehicle taken care of quickly while I waited in the very nice waiting area. I am a very satisfied customer. More

by jproupe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Sloan
Report | Print
Jan 18, 2023 -

Heritage Honda Bel Air responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

January 11, 2023

Service people were great to deal with, but Honda needs to back there cars a little better. More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The service writers Becky and the guy who checked me out
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Jan 13, 2023 -

Heritage Honda Bel Air responded

Hello Dan, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

December 16, 2022

The best in Maryland, Chrissy Frankos & her crew make my worries disappear with my car. #1 More

by Robin15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrissy Frankos
Report | Print
Dec 19, 2022 -

Heritage Honda Bel Air responded

Hi, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 12, 2022

My sales person was friendly and kept me informed. It was a pleasure to work with him. More

by Caracht1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony icenroad
Report | Print
Dec 14, 2022 -

Heritage Honda Bel Air responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Heritage Honda Bel Air so helpful in the purchase of your new vehicle. Our team is available should you require any extra help.

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