Heritage Honda Bel Air

Deceptive and Fraudulent, They will use the warranty for life to sell unecessary services. My detailed list of events. On February 17, 2012, I entered Bel Air Honda to have my oil changed in my car. M life to sell unecessary services. My detailed list of events. On February 17, 2012, I entered Bel Air Honda to have my oil changed in my car. My car is a Honda EX 2012 four cylinder vehicle with 7,977 miles. While waiting to have my car serviced the service technician explained to me that my car was due for Bel Air Honda’s Schedule A maintenance, which consisted of checking the brakes, tightening the parking brake, and inspecting the steering of the vehicle. Bel Air Honda wanted to charge me an additional $108 to have this performed. I explained to the technician that I did not want to receive this service, which she informed me that if I do not have this performed at this time then my Warranty for Life would no longer be valid. I told her that it did not affect the warranty because none of those are required and just the oil change was, but I would check with the warranty company Theresa Young. I then called the 1800 number on the back of the warranty contract where I spoke to a representative that said all I needed performed at this time was the oil change and 27 point maintenance inspection that goes along with the oil change. I spoke to the Service Manager Tom Fields regarding the information his technicians were giving to customers and he explained to me that he would check into it. He also said there is a 1,000 mile over under on the oil changes that if the cars oil was changed at 8,499 miles it wouldn’t void the warranty. I received my car back from Bel Air Honda and proceeded home. On March 2, 2012 I received a courtesy call asking me to complete a review of my experience at Bel Air Honda, where I explain this scenario and exclaimed my frustration with their service staff. I explained that I was either lied to or their technicians and management were not properly trained on their warranty for life program. On March 5, 2012 I received a phone call from Tom Fields regarding my survey and he wanted to understand the situation a little better. I spoke with Tom and explained the situation again and he recalled having the conversation with me on February 17, 2012. He also explained to me that in his training that they are to follow the standard Honda maintenance requirements in order to maintain the warranty for life program. I argued with Mr Fields regarding what the Honda standard maintenance requirements were, and he claimed that we will have to disagree upon what those are. In finishing the conversation Mr Fields told me my warranty for life was void at that time. I went back through my paperwork and reviewed the Warranty Contract and the Warranty Forever agreement plan. The contract states that the vehicle’s oil needs to be changed either every six months or 7,500 miles and to follow Hondas’ normal maintenance standards. I went to Honda web site and set up my owner link and also reviewed my owners manual where it doesn’t have any of the service in the standard A maintenance listed. I then read the Warranty Forever agreement where it states that I have to let the company know when I have the oil changed if not changed by Bel Air Honda. The Warranty Forever agreement also states to follow any normal maintenance requirements outlined by Edmund.com/car-maintenance. I reviewed Edmunds.com maintenance on my car and again the only services that need to be filled at this time is a oil change. Bel Air Honda performed the oil change and 27 point inspection. After doing the extensive research I have concluded that it is almost impossible for Bel Air Honda Service department to be this incompetent by not understanding the rules of their Warranty for Life program. I feel that they are fraudulently attempting to up-sell their services to customers by stating that if they are not performed they are out of compliance with their warranty agreement. This is taking advantage of people and I would like to have it investigated. More

I have owned three Honda vehicles and the service department at Bel Honda is great. I always ask for service representative Christina Richmond. She always takes the time to explain any issues and p department at Bel Honda is great. I always ask for service representative Christina Richmond. She always takes the time to explain any issues and provides options. While the vehicle is being serviced, Ms. Richmond keeps you appraised of the status of the repair. In the event one of my vehicles needs something unexpectedly, Ms. Richmond will ask the service technician to explain the issue. When the service is completed, Ms. Richmond walks me through what was done to the vehicle. More

With starting a new job. And no longer having the company vehicle from my previous job. I found myself in need of a car that was good on gas and affordable. Typically i like to purchase vehicles from private vehicle from my previous job. I found myself in need of a car that was good on gas and affordable. Typically i like to purchase vehicles from private sellers as I hated dealing with pushy salesman at dealerships. With time running but and me not wanting to daily drive my Honda S2000. I stopped by BelAir Honda to see what they had in stock. That's when I met John DeMartino. We purchased our 08 Civic from John in late July 2011. We were so happy with John's professionalism and honesty that we returned to BelAir Honda three weeks later and purchased our 09 Accord. Although very happy with our new vehicles. My wife and I found ourselves talking more and more about expanding our family. With two children already. Our current vehicles would not provide the space needed. So back to BelAir Honda for our third vehicle. With the help of Henry and the great deal he gave us for trading in our 08 Civic. John and Henry were able to get us into an 09 Odyssey. We cannot thank John, Henry, and the rest of the staff at BelAir Honda enough for the great service provided in such a hospitable atmosphere. More

On phone very nice and told us they would get us the touring pilot. Once we got there completely different story. Chris Wilkins sales manager has worst customer service and annoyed we didn't want a 2WD touring pilot. Once we got there completely different story. Chris Wilkins sales manager has worst customer service and annoyed we didn't want a 2WD when we clearly stated we were there for 4WD touring. When we didn't budge he told us he didn't like our attitude and he was not the right guy to give attitude, which we didn't. He then told us he didn't want our business and told me, my husband and 4 year old daughter he would have us removed and got in my husbands face. All because they couldn't bait and switch us. Don't waste your time, worst customer service. He didn't even think twice about acting this way in front of our young child. Don't give your money to them, they have no respect for your needs, only theirs! More

SERVICE HAS BEEN VERY EFFIECEINT, WAITING IN A COMFORTABLE WAITING AREA WITH TV AND COFFEE MAKES THE EXPERIENCE MUCH MORE SATISFYING,OIL CHANGES HAVE BEEN TAKING APPROX. 45 MIN., NO DROPING YOR CA COMFORTABLE WAITING AREA WITH TV AND COFFEE MAKES THE EXPERIENCE MUCH MORE SATISFYING,OIL CHANGES HAVE BEEN TAKING APPROX. 45 MIN., NO DROPING YOR CAR OFF AND NEEDING A RIDE VERY CONVENIENT. More

I do not enjoy the process of purchasing a car, but Gus made it pleasant and informative. He simply guided me by providing information. His treatment of me reminded me of when I used to sell shoes and I si made it pleasant and informative. He simply guided me by providing information. His treatment of me reminded me of when I used to sell shoes and I simply facilitated the sale. And the quality of Honda seems to be near the top. More

The service staff is always willing to help and work with me to solve both regular service and emergency service. While waiting the sales staff is always willing to answer questions on cars on the show room me to solve both regular service and emergency service. While waiting the sales staff is always willing to answer questions on cars on the show room floor. More

I was looking for my first car, preferably a used Toyota or Honda, at a good affordable price. Christine Belt had a great option for me (a Toyota Corolla), and offered the lowest price the dealership could or Honda, at a good affordable price. Christine Belt had a great option for me (a Toyota Corolla), and offered the lowest price the dealership could go. It was within my range, the car seemed to be in good condition, and suited my needs. Christine was very friendly, easy to work with, and patient while I made my decision of whether to purchase the car or not. One or two days after I made the purchase, I encountered an engine problem with the Corolla, and after making an appointment with the mechanics shop at Bel Air Honda, they discovered that I needed a new catalytic converter. With no charge to me, since it was within 3 days after my purchase, the dealership covered the costs of the new converter, including a replacement bulb for one of my rear brake lights. Through the whole process, purchasing the car and then having it repaired, Bel Air Honda was an excellent dealership to work with. Jim McGrath, the mechanic we dealt with regarding the catalytic converter replacement, was also very helpful. He evidently wanted to do the best job for us as was possible. Overall, it was a good experience. More

Needed a car quickly and the general manager and his staff went out of their way to get us the car we wanted. We appreciated everything and are pleased with the final outcome. staff went out of their way to get us the car we wanted. We appreciated everything and are pleased with the final outcome. More

Around three years ago I purchased my first used car from Rick at Bel Air Honda. Overall, it was a surprisingly easy experience. Rick is a great person who is very knowledgeable and helpful. You always hear Rick at Bel Air Honda. Overall, it was a surprisingly easy experience. Rick is a great person who is very knowledgeable and helpful. You always hear the horror stories about buying used; but Rick was honest, professional, and not pushy at all. In addition, anytime I am at the dealership (oil changes, parts, etc.) he always says hello and stops to talk. Overall, the vehicle has been a great purchase and I suggest that if you are in the market for a new or used Honda ask for Rick. More