Heritage Honda Bel Air

First Service Dept Experience I made an apt for my 1st service to my 2015 Honda Fit. Although I had purchased a Honda Care maintenance contract when I bought the car, it does not s I made an apt for my 1st service to my 2015 Honda Fit. Although I had purchased a Honda Care maintenance contract when I bought the car, it does not seem to be linked to my car's service record in the computer. My service advisor Andres Rebuli told me that unless I mention that I had purchased this contract to the service advisor I am dealing with I would be charged for the service. The first service is a n/c oil change and I had asked on arrival for a tire rotation as the mileage on the car indicated. I was charged for the tire rotation. I phoned Andres Rebuli the next day to tell him about this problem. He called me back very promptly and said I would be refunded the tire rotation price. He also reminded me that I must notify the service advisor of my maintenance contract whenever I come in for service. It really seems that it should be linked to the service record for the car on the computer. I'm still happy with the service I received and the respect I was treated with by Andres Rebuli. More

Excellent, Friendly, Professional! Another excellent experience at Bel Air Honda!!! I brought my 2013 Accord in for an oil change and tire rotation. I was greeted by Mr. Richard Frank, Another excellent experience at Bel Air Honda!!! I brought my 2013 Accord in for an oil change and tire rotation. I was greeted by Mr. Richard Frank, who was professional, cheerful. and enthusiastic! After the service, he reviewed the Multi-Point Vehicle Inspection checklist with me and asked if he left any question I may have had unanswered. Thorough and enjoyable! Since I have been a Bel Air Honda customer for fifteen years, I have struck up relationships with many of the people in just about every department. I always say hello, if they haven't already beaten me to the punch! It's great to have that interaction, mutual smiles, and interest in you as a person! Last but not least, the Cashier, Ms. Darlene Early always has a smile and friendly, cheerful comments for me before I bid farewell and get in my car. Who knew getting your car serviced could be such an enjoyable experience! More

Excellent Service with Honda Rep Rick Tassone The service my wife and I received from Rick Tassone was excellent. From the moment we entered the dealership Rick gave us his undivided attention. We The service my wife and I received from Rick Tassone was excellent. From the moment we entered the dealership Rick gave us his undivided attention. We had no plans on buying a car on Saturday but after Rick said “What can I do to help you walk out with a car today” in a no pressure tone, I knew we could definitely work with him. As matter of fact I’m planning to return on Monday to test drive the pilot for myself. Thank you Rick. More

Excellent experience with the Service Dept My experience with BelAir Honda was excellent. The Service Advisor, Andres Rubils, explained everything to me and answered the questions I had. My c My experience with BelAir Honda was excellent. The Service Advisor, Andres Rubils, explained everything to me and answered the questions I had. My car was even ready a little ahead of time! Thanks. More

Great custermer service ! Mr. Hamilton made sure everything was completed corectly and he and the rest of the staff were very professional and very helpful. Great experience... Mr. Hamilton made sure everything was completed corectly and he and the rest of the staff were very professional and very helpful. Great experience... Thank you for your great customer service. More

where's my phone call Since we bought our Honda Civic Hybrid from this dealership we return here for service. Made our service appointment online for the 10K mile servi Since we bought our Honda Civic Hybrid from this dealership we return here for service. Made our service appointment online for the 10K mile service with an oil change. Not sure what 10K service was to be done as the website does not specify. The only service that was completed was the oil change along with the fluid top off. We dropped our car off the night before. The service tech that did the intake asked for a phone # to call when the service was completed and what time did we want to be called. We gave our cellphone # and said we wanted to be notified as soon as the work was completed as we had plans for the day. The tech said 'how about 10am' as our service appointment was for 9AM. We said sure. We decided to go to the dealership and wait for the car. We arrived to find the car outside the service area. The car was finished at 8am that morning (as noted on the service paperwork). What happened to the phone call when finished? We thought maybe the service area called the home phone # but no - no message at home either. More

New Purchase of Honda CRV Rick was excellence when it came to helping my husband and I find the perfect crossover for a reasonable price with all the bells and whistles we want Rick was excellence when it came to helping my husband and I find the perfect crossover for a reasonable price with all the bells and whistles we wanted! The whole team was very friendly and inviting without being overbearing and a typical "sales" pitches. We will definitely use Rick Tassone again when purchasing our next car! Thanks Rick!! More

Fantastic Car Buying Experience Our car buying experience started with the internet. We provided bid specs to about eight dealerships for the vehicle we desired to purchase. Four dea Our car buying experience started with the internet. We provided bid specs to about eight dealerships for the vehicle we desired to purchase. Four dealerships provided bids, and we selected Bel Air Honda based on their bid and guarantee that they would stand by the price. We were greeted by our salesman Dennis and within one hour the paperwork was complete, and within a few minutes our 2015 Honda Pilot Touring Edition 4x4 was full of gas, hard tagged, spotless, and ready to go. This was the easiest and most stress-free car buying experience I have had in 35 years. We will be bringing my Mother over to Bel Air Honda for a vehicle in the next 30 days. I would highly recommend for anyone contemplating a Honda purchase to put Bel Air at the top of your list. More

Great experience with the big 105k service This was my first time at Bel Air Honda. I worked with Andres and found him friendly, helpful, and trustworthy. For a big, expensive service like th This was my first time at Bel Air Honda. I worked with Andres and found him friendly, helpful, and trustworthy. For a big, expensive service like the 105k, I was especially grateful for his good help. I will definitely return to Bel Air and recommend it to others. More

Vehicle purchase Fantastic customer service as always! Shame on me attempted another dealership, but quickly went back to BEl air Honda. Overall Purchase time was less Fantastic customer service as always! Shame on me attempted another dealership, but quickly went back to BEl air Honda. Overall Purchase time was less than 3 hours. The other Honda dealership had me there for 5 hours just to try to talk me into a lease. I subsequently walked out, called Peter, told him what I want and where I needed to be. POOF-DONE! Fantastic, a NO HASSLE purchase again! More