Heritage Honda Bel Air

Good Experience My husband and I have been looking for a new vehicle for over a year. I saw the Honda CR-V and liked the way it looked in addition to seeing favorable My husband and I have been looking for a new vehicle for over a year. I saw the Honda CR-V and liked the way it looked in addition to seeing favorable ratings. We went to Bel Air Honda without an appointment but after getting a certificate from Edmunds.com. We were immediately seen by Stan who took us over to the front desk to show the certificate to Chris because he does the internet sales part with Edmunds. I am not sure exactly what happened from there other than Stan went and brought around a different CR-V not the one from the Edmunds certificate. While we were looking over the CR-V that he brought around I did like the features of the other car. We were near test driving this vehicle when Stan had another customer that did have an appointment showed up. That is when we made contact with Scott. He was extremely knowledgeable about the vehicle and helped guide us through every aspect of this car. We did the test drive with him and liked this different version of the CR-V so much we decided to purchase it. Scott helped make the process as painless as possible. He was very pleasant to work with and we drove away happy. More

Honest Collaborative Experience. My first car purchase. I knew I wanted a CRV and went to Bel Air Honda because of the large selection of pre-owned CRV's. Mike was my salesman. He sho My first car purchase. I knew I wanted a CRV and went to Bel Air Honda because of the large selection of pre-owned CRV's. Mike was my salesman. He showed me the inventory of cars that met my mileage and options criteria. After a test drive we sat down to negotiate a price. Mike shared the results of the recent Maryland State inspection providing total transparency on the vehicle. The negotiation was an open and collaborative process. We quickly reached an agreeable price and finalized the deal. I would absolutely buy from Mike and the Bel Air Honda team again. Thanks guys. More

BMW Belair Honda Do not purchase a BMW from Belair Honda , experience many of expensive issues with my vehicle. I had to take the car to the BMW dealer and spent a ad Do not purchase a BMW from Belair Honda , experience many of expensive issues with my vehicle. I had to take the car to the BMW dealer and spent a additional 6,000 into this car . I should have purchase this vehicle from a private owner a would have made out cheaper without any Financing charges or rates . I thought tha I was in good hands with purchasing from a Honda dealer ! More

Quick and painless! JR helped me find the best car for me and my growing family. He was extremely knowledgeable about the Honda Pilot and took me through all of the demo JR helped me find the best car for me and my growing family. He was extremely knowledgeable about the Honda Pilot and took me through all of the demonstrations for using the vehicle. He was able to find a Pilot in the color combination I wanted and went to get it himself. The car was ready to go the next day. He had it cleaned and all paperwork ready to go when I arrived. It was the easiest car buying experience. I recommend JR and Bel Air Honda to all future buyers. More

great experience with salesperson Went to Bel Air Honda with a certain car in mind, along with a set budget. My assigned salesperson, David Jackson, was great to work with. He provided Went to Bel Air Honda with a certain car in mind, along with a set budget. My assigned salesperson, David Jackson, was great to work with. He provided excellent service, was patient and not the typical "pushy salesperson", and most of all, he helped me find the car that met my "wish list" and also met my budget. He was more than willing to help me leave the dealership as a very satisfied customer . I would highly recommend him!!!! More

WORST EXPERIENCE EVER!!!!!!! I am not a proud owner of a Honda CRV because of this experience. The fees are outrageous and the sales department managers are not friendly nor help I am not a proud owner of a Honda CRV because of this experience. The fees are outrageous and the sales department managers are not friendly nor helpful. It's best to purchase from a different Honda dealership if you are in need of a Honda. I am building a blog and will use social media to exploit this horrible establishment. More

The BEST group of salesmen I have met! Mike and the rest of the Pre-owned sales team are the BEST! They worked so hard to get me the best possible deal I could imagine! I'm So impressed and Mike and the rest of the Pre-owned sales team are the BEST! They worked so hard to get me the best possible deal I could imagine! I'm So impressed and completely satisfied with the level of dedication and honesty they have shown! There was no way id be as happy as I am in my new car without them! More

Waste of time I contacted them to set up a test drive of a vehicle and had an appointment made for the next day. I tried to show someone the listing that afternoon I contacted them to set up a test drive of a vehicle and had an appointment made for the next day. I tried to show someone the listing that afternoon - maybe three hours after setting up the test drive and the listing had been removed because the car had been sold. After sending texts, a chat, and calling, I finally found out the vehicle had been sold on two days prior. Thank goodness I tried to show the listing to someone or I would have wasted over an hour driving up there to see a car that they no longer had. They asked me if there was anything else I was interested in seeing - no. I really don't want to give business to people that don't even know what they have in stock. I can only assume they thought they would get me in the door for this 'test drive' and then I would look at something else they have and buy that instead. More

Purchase Ok, Service is Miserable The purchase of my second Accord went as well as any car transaction. I tried to phone for my first oil change appointment and failed to get through The purchase of my second Accord went as well as any car transaction. I tried to phone for my first oil change appointment and failed to get through on all 4 phone numbers listed. All menu choices took me to a message that said "the call cannot be completed". I await a call back after sending a contact form via the website. My recently traded in Accord needed airbag attention due to the recall. I left it for about 6 hours as they said it would take that long. Upon returning, they said they only did one side and would so the other the next day. I asked for a loaner and was told to rent a car and they would reimburse me. I chose to drive it back the next day. I waited almost 2 hours for their ONE courtesy vehicle to pick me up where they dropped me. Sales OK, service department, IMO sucks. More

My third Honda This is my third car I bought from Bel Air Honda and each time JR has been my sales person. The first time it was by chance I got JR but the second an This is my third car I bought from Bel Air Honda and each time JR has been my sales person. The first time it was by chance I got JR but the second and now third time it was by choice I asked for JR. If you want a great car and a salesperson you can trust go to Bel Air Honda and ask for JR!! More