Heritage Honda Bel Air

Excellent They're very nice person, very helpful and did a great job ! Definitely would recommend them to friends and family. Thank you Scott Cheuvront & Chris They're very nice person, very helpful and did a great job ! Definitely would recommend them to friends and family. Thank you Scott Cheuvront & Chris Schroeder ! More

First Experience With Bel Air Honda's Service Department I purchased my new 2013 Honda Civic EX-L NAV from another Honda dealership located in northeast Baltimore county at the end of March 2013. My visits I purchased my new 2013 Honda Civic EX-L NAV from another Honda dealership located in northeast Baltimore county at the end of March 2013. My visits to that service department were relatively few but trouble-free, because the car does not get a lot of mileage put on it. It is 41 months old and has 25,500 miles on it. It did have a warranty item repaired a while back About three weeks ago, the dealer-installed (at time of purchase) interior auto dimming rear view mirror with a compass, stopped working. It was a genuine Honda factory accessory. So I went to the aforementioned dealer to see about having it fixed, replaced or removed to have a manual mirror installed. The very young (and inexperienced) service advisor had the mirror looked at and informed me that it would cost $455.00 (parts and labor) to replace it. Knowing that the warranty period was a little over four months past but less than 36,000 miles, I then asked what it would cost to replace the mirror with a manual day/night mirror. The service advisor told me that I would have to go to the parts department to price that mirror. I told the advisor that it was not my job to do theirs and asked for the service department’s manager. I was told that he was not available. Rather than debate the issue,I took the estimate with me and left. I went home and then decided to drive to Bel Air Honda as I live between the two dealerships. I arrived at Bel Air Honda and noticed that they were very busy. I asked if I could take a few minutes of a service advisor’s time and get some help with my rearview mirror. Service Advisor Alton Thodos came over to my car and I told him about the mirror’s probem. I told him that the car’s warranty had expired, time-wise, but not mileage-wise. I asked Mr. Thodos if I could have the mirror replaced with a manual one. He told me that, although a manual mirror could be installed easily, the self-dimming mirror should not have failed with the low mileage and offered to contact the regional Honda manager to see if it could be replaced under an extended/goodwill warranty. I gave him all the information to start the process, thanked Mr, Thodos and left. Later that afternoon, the Service Manager from the other dealer called me and offered to contact the regional manager for help as well. I told him that would be fine. He told me that someone would call me in a few days to advise me if a replacement under warranty could be approved. However, I also kept in over close contact with Mr. Thodos. The first service advisor eventually left me a voice mail to call the dealership. I was not able to call back for a few days and eventually did leave a message after a first attempt to speak directly with them. The call was not returned. Meanwhile, Mr. Thodos advised me that the mirror’s warranty replacement was approved and the parts were ordered. The parts arrived quickly and I then took my car to Bel Air Honda today to have the mirror replaced. My tire pressure warning indicator went on when I left my house, so Bel Air Honda took care of that without charge. I was a customer at the other dealer’s service department since November 2005 when I purchased my previous and first-ever Honda. After being well treated by Bel Air Honda, I will ever go back to the other dealer. I have requested the service department to have my car’s service records be transferred to Bel Air Honda. I had the other dealer's rear license plate frame removed and Bel Air Honda put their on the car. Why not? Job well done, Belair Honda! More

Very Friendly and Knowledgeable New Car Buying Experience My husband and I just bought a new Honda Pilot from Scott Cheuvront at Bel Air Honda. He was extremely knowledgeable on all the features in the Pilot My husband and I just bought a new Honda Pilot from Scott Cheuvront at Bel Air Honda. He was extremely knowledgeable on all the features in the Pilot and went over every one of them during our test ride. Scott made sure to show us how to sync our phone and set some vehicle setting before we left the dealership with our new car. We were extremely impressed at the level of detail and pride he provides his customers. He was friendly and made our car buying experience easy and enjoyable. My husband and I both agree that whenever we want to buy another Honda, we will definitely go see Scott. If you are looking for a new Honda, I highly recommend you ask for Scott Cheuvront. More

Excellent experience My daughter needed a car so we contacted Sheila at Bel Air Honda and it was the best experience ever. She was able to get my daughter in her first ca My daughter needed a car so we contacted Sheila at Bel Air Honda and it was the best experience ever. She was able to get my daughter in her first car, and there was no bad experience at all, Very professioinal and very helpful. Sheila is very upfront and will work with you to get you what you want. I Highly recommend you go see her and buy a car from her. I hate dealerships, it's always been a horrible experience, but this was very pleasant and I will be back. More

Excellent Used Car Buying Experience I had a thoroughly positive experience at Bel Air Honda. I live in Northern VA but they had the car we wanted and they made it worth the long drive t I had a thoroughly positive experience at Bel Air Honda. I live in Northern VA but they had the car we wanted and they made it worth the long drive to get there. Everything went smoothly, quickly and the salesman, Mike, was fantastic. I was amazed I was out of there so quickly! More

Attention to every detail! Scott Cheuvront went above and beyond to deliver us our perfect Honda Accord. His professionalism, knowledge, and warmth made this buying experience Scott Cheuvront went above and beyond to deliver us our perfect Honda Accord. His professionalism, knowledge, and warmth made this buying experience exceptional. Scott took the time to explain every detail of the car and researched custom options that were available for our Honda Sport. We customized our leather interior and Scott contacted us almost daily with updates on the status of our car. His smile, energy, and passion for his job made this a truly unique buying experience! More

Leased new vehicle Worked with Scott Cheuvront. It was time to turn in our leased Odyssey and get a new one. When we arrived at Bel Air Honda, Scott had already pulled Worked with Scott Cheuvront. It was time to turn in our leased Odyssey and get a new one. When we arrived at Bel Air Honda, Scott had already pulled our records, new the details or our previous leased Odyssey, and had already picked out a new Odyssey for us. He was very professional and there was no pressure. He never made us feel rushed or acted like we were taking too long. We ended up leasing the Odyssey that he had picked out for us. Scott was very easy to work with and we would recommend him to others looking for a new car. He made the experience very pleasant and relaxed!!! More

leased new vehicle We worked with Scott Cheuvront. He was excellent from the start. Extremely knowledgeable and efficient. This was our first time leasing and any que We worked with Scott Cheuvront. He was excellent from the start. Extremely knowledgeable and efficient. This was our first time leasing and any questions or concerns we had he quickly resolved them to our satisfaction. He went above and beyond! Best car buying experience ever!! More

Best car buying experience I have ever had Scott Cheuvront was great to work with. He knew everything about the car and made me feel comfortable throughout the entire process. I will be sure to Scott Cheuvront was great to work with. He knew everything about the car and made me feel comfortable throughout the entire process. I will be sure to look for him for my next purchase. More

They went the extra mile for me I express my needs and they did more than I anticipated. I felt no pressure. The salespeople who worked with me are very informative of their product I express my needs and they did more than I anticipated. I felt no pressure. The salespeople who worked with me are very informative of their product and always concerned for my needs. More