Heritage Honda Bel Air

Two vehicles in one week. I purchased a Ridgeline from Scott while I was on vacation just over a week ago. One week later another truck popped back up into their inventory tha I purchased a Ridgeline from Scott while I was on vacation just over a week ago. One week later another truck popped back up into their inventory that I really wanted. Scott made the transaction happen with extremely minimal impact to my new deal. I really liked the first truck but I love my updated truck. Initially I traded in a 14 year old Honda Element and will be in my Ridgeline another 14 plus years. Scott assisted me every step of the way explaining the transaction line by line. He thoroughly went over my warranty options and gave me a great deal on an extended warranty. I needed a bug deflector for the hood and an additional key cut as a backup and Scott ensured the additions were done in a timely manner. Not only did he sell me the truck, I found the military attention to detail a plus as well. Scott goes over every single area of your vehicle before he delivers it. While I was waiting I saw him with a rag wiping a small spot off of the tire before showing me the finished product. Two deals on a trade in one week is a lot of work and Scott was literally running around the dealership making sure I wasn't there all day. He does it all. I will continue to not only by Honda, but all of my vehicle sales will be through Scott. Thanks again for an awesome experience. I will be back....next week. :) More

Customer Service at its best!!! In this day and age customer service has taken a back seat. It isn't about the customer anymore its about get the car fixed and pay the bill and see y In this day and age customer service has taken a back seat. It isn't about the customer anymore its about get the car fixed and pay the bill and see you later. Well, I have to take the time to say I have found the dealership and the service writer that has changed my mind. I had a strange sound from my brakes and took my Honda to the dealership I bought it from and was told, there's nothing wrong, its just the brakes squealing because of brake dust. Nooo, it was raining and they are disc brakes. I may be a woman but I'm not stupid. I took it to the ford dealer right down the road, and I needed rear brakes and they were new just like the front brakes. Then on my way to my nephews soccer game in Bel Air, I stopped at Bel air Honda and met Bridget. She treated me as though I had been a customer for years, explained the "we have to be able to reproduce the sound" and did. She then explained to me that the squeal was actually a stone caught in the brake pad, and how to resolve the issue. WOW I was floored to be treated like a customer that mattered and because the brakes were new there could be NO issue.Well there sure was. I will drive 38 miles out of my way for such great service. Thank you Bridget. You have myself and 4 other family members coming your way. More

Highly Recommend We were in a bad situation and Jerry was honest and upfront. He told us what to do and got us a CPO Honda Civic. We are very happy he has still been v We were in a bad situation and Jerry was honest and upfront. He told us what to do and got us a CPO Honda Civic. We are very happy he has still been very helpful post sale as well! Go to Jerry!!!! More

Dave Jackson is my hero! My son's car was totaled in an accident and we had only 3 days to find a new one. To make matters more complicated, my son lives in NJ....BUT, having My son's car was totaled in an accident and we had only 3 days to find a new one. To make matters more complicated, my son lives in NJ....BUT, having purchased our Honda CRV from Dave Jackson last year, I knew he would be up for the challenge. I was 100% right....not only did Dave find the perfect car....he gave us the best price of all NJ, DE, and MD dealers (we compared!). He also had all of the paperwork prepared, and the car completely ready, so the actual purchase was very fast....just what we wanted. I recommend Dave and Bel Air Honda to all of my friends...and will definitely by my next new car from him. More

You're in good hands with Eduard! Eduard is serious about his cars. I went to many different car dealerships in the quest for my new car and Eduard was hands down the most informed abo Eduard is serious about his cars. I went to many different car dealerships in the quest for my new car and Eduard was hands down the most informed about his product and gave a thorough demonstration of all the features of the different cars he showed me. After making the decision to buy a Honda, I narrowed down the exact model, trim and color I wanted but they didn't have it currently in stock. Eduard and Tim proceeded to spend the next 2 days scouring and calling different dealerships to try and find the exact car I wanted. These guys put some serious leg work in for me and I appreciate it! More

Magical Michael Two weeks ago, I purchased a newly used car from Bel-Air Honda and Michael was my salesman. Michael provided me with excellent customer service. I m Two weeks ago, I purchased a newly used car from Bel-Air Honda and Michael was my salesman. Michael provided me with excellent customer service. I m extremely grateful for the service I received from Michael. It truly was a magical experience. Thank you Bel-Air Honda! More

Great service but needs improvement Service advisors seem like they have worked here too long....no smiles any more....come in for an express oil change...end up spending more. Just ask Service advisors seem like they have worked here too long....no smiles any more....come in for an express oil change...end up spending more. Just asked for a 10% discount....nada. More

Mike Logsdon was amazing! He did everything that he could to get me in the car I wanted, he was extremely patient, professional, and friendly. I'm so happy someone referred me He did everything that he could to get me in the car I wanted, he was extremely patient, professional, and friendly. I'm so happy someone referred me to Bel air Honda. I've had MANY bad experiences at car dealerships and I really feel like I was treated so well, and given an amazing deal. Definitely a great experience and I'm so thankful for my new car. Thanks again Mike!! More