Heritage Honda Bel Air

Amazing Fast customer service. Dealer was very good and fast. Chris was very kind and helped us buy a new vehicle. He worked very hard and tried very hard to Fast customer service. Dealer was very good and fast. Chris was very kind and helped us buy a new vehicle. He worked very hard and tried very hard to make us satisfied. More

Needed brakes besides an oil change I have been a customer of this dealership since 2004, they explain everything They have to do clearly. I have known Jim McHigh for a while and He t I have been a customer of this dealership since 2004, they explain everything They have to do clearly. I have known Jim McHigh for a while and He treats my car like it’s his own. Always a good job More

Wrong Car Serviced I purchased a 2017 Honda Ridgeline from another dealership and decided to have my oil changed and tires rotated at Heritage Honda Bel Air since it was I purchased a 2017 Honda Ridgeline from another dealership and decided to have my oil changed and tires rotated at Heritage Honda Bel Air since it was close to home. They agreed to perform the service at the same cost as the other dealer which was less than their advertised special. After waiting an hour (which I was told it would be) the service writer advised me my vehicle was ready, he reviewed all the paperwork including the Muiti-Point Vehicle Inspection Checklist and told me once I paid my vehicle would be in the service lane. I proceeded to the service lane after paying and my vehicle was not there. I looked around outside and did not see my vehicle. I then asked the service waited and he said hold on. Then looked out the rear overhead door I saw two service employees around my vehicle and after the service writer went and spoke to them they pulled my vehicle in the service bay. The bottom line, even though I had the paperwork including the inspection checklist my vehicle was never worked on. To make matters worse, they then completed the work so quickly that when I got home and parked in the driveway for 20 minutes before leaving for an appointment there now is a 6 inch circular oil stain. If the vehicle had been properly serviced this would not have happened. Also grease finger prints all over the door and wheels. Very dissatisfied. Oh, they did give me a card for a free oil change which will probably go unused. What really hurts is I just purchased a 2018 CRV here earlier this week. Had I only known. More

Easy process, friendly staff, good pricing The dealership was flexible with my schedule and made me feel very comfortable and taken care of. My salesperson, Nicole, was very genuine and easy to The dealership was flexible with my schedule and made me feel very comfortable and taken care of. My salesperson, Nicole, was very genuine and easy to work with. The sales manager, Chris, was helpful and I believe I was offered a fair price without any headache. They had my top-choice of car brought in from another location and waiting for me right away which was a nice surprise actually. Nicole was very laid back through the process and helped immensely, going above and beyond to help move my stuff from one car to the other, meeting me very early in the morning to fit everything into my schedule, and helped me pair my phone to the new car and everything. All of those small details made this process a breeze. I felt heard, respected, taken care of through the entire process. I didn’t think car buying could be so smooth and fair. I remember my last experience 10 years ago being very stressful but not this time. I’m really pleased with the entire experience and my car purchase. I got exactly what I wanted every step of the way. Thanks guys! More

Great service with Chris Donahoo Worked with a price that fit my budget with Mr Donahoo working hard answering all questions. Mr. Donahoo was great to work with and answered all ques Worked with a price that fit my budget with Mr Donahoo working hard answering all questions. Mr. Donahoo was great to work with and answered all questions or found the answer out immediately. More

Bought a used Car, Process was Quick and Chris was the best! We came in looking for 10 cars. Well long story short. Chris was able to narrow it down to 2 cars and we loved the 2nd choice enough to purchase it. I We came in looking for 10 cars. Well long story short. Chris was able to narrow it down to 2 cars and we loved the 2nd choice enough to purchase it. I highly recommend Chris Donahoo to anyone looking for a vehicle and they are unsure of what they want. He made the process simple, easy, affordable, and painless! I will be coming back here again whenever I need another vehicle and definitely will be seeing Chris again! More

2018 CRV purchase was painless We were thinking of purchasing a. new car and had done a little research on the CRV. we live very close to Heritage Honda and previously purchased a P We were thinking of purchasing a. new car and had done a little research on the CRV. we live very close to Heritage Honda and previously purchased a Pilot here but last year when I wanted to purchase a Ridgeline I had a not so good experience and ended up at another dealership for my Ridgeline. I checked Dealer Rater to see which salesperson at Heritage was getting outstanding reviews and I sent a message to Nicole. She responded immediately. We met with her and left with a 2018 Honda CRV. Both Nicole and Chris we very professional and friendly. More

Excellent Service Manager Jim Jim is fantastic. My car had issues traveling to bWI from dE and his team Fixed it. A month later a light came on (unrelated) and he did everything to Jim is fantastic. My car had issues traveling to bWI from dE and his team Fixed it. A month later a light came on (unrelated) and he did everything to get the information to my local Honda dealership (who refused to contact heritage directly). He went as far as giving me his cell to text if I have an issue or needed help. I almost had my cater towed to bel said from newark just to deal with him and not Newark. Thank you Jim! You deserve a raise! More

4Runner The transaction was great. Fast friendly and courteous. Nicole treated us with a smile and was ready to get the deal done. I would highly recommend th The transaction was great. Fast friendly and courteous. Nicole treated us with a smile and was ready to get the deal done. I would highly recommend this dealership and espiexally working with Nicole. More

Crv to pilot Nicole is wonderful to work with and takes the time to explain everything. Manager worked with the numbers on trade to make deal very possibly. Positi Nicole is wonderful to work with and takes the time to explain everything. Manager worked with the numbers on trade to make deal very possibly. Positive experience! More