Heritage Honda Bel Air

Chevy Trax Nicole was very helpful. She really had my best interest at heart. She was a great advocate and I would recommend her definitely. Thanks nicole. Nicole was very helpful. She really had my best interest at heart. She was a great advocate and I would recommend her definitely. Thanks nicole. More

Excellent honest service!! I cannot say enough wonderful things about Heritage Honda Bel Air! After a terrible experience (at another dealership), being told that my Honda CRV I cannot say enough wonderful things about Heritage Honda Bel Air! After a terrible experience (at another dealership), being told that my Honda CRV needed new brakes, new tires, new timing belt, all new filters, and an onslaught of other random things totall $4,000 I was beside myself!! I had purchased this CRV 2 years ago from another dealership and had dealt with Andrew Miller (the general manager) … he was so wonderful, I contacted him to ask would be it possible I that I needed all these things. Now when I contacted Andrew I was in Florida (where I live for 50% of the year) and I was about to drive 1200 miles home (to Delaware) and was terrified to drive my car. He assured me that since the last time I got the car serviced it was not possible to have all those things wrong with my CRV. I cannot say enough how thankful I am for Andrew (the general manager) I am sure he is so busy running a dealership, but he made me feel at ease and as if I was the only (crazy) customer he had to take care of. I made the drive from Florida safe and was met by Andrew upon my arrival at the dealership.. he introduced me to Chrissy (the service manager). The kindness, and professionalism did not stop at Andrew… Chrissy was a total doll. Chrissy assured me that they would look over every inch of the CRV and take good care of me, and they did. Long story short, my CRV got an oil change and new tires and that is all she needed. Every person at the dealership was so kind, friendly and wonderful to deal with!!! I will continue to make the hour dive to have my car serviced at Heritage.. you can not put a price on honesty and peace of mind! Thank you so much Andrew, Chrissy & the entire Heritage Honda team! More

Accord Nicole was very personable and energetic. She explained and showed us all the specifics of the car. I felt very comfortable dealing with her. She was Nicole was very personable and energetic. She explained and showed us all the specifics of the car. I felt very comfortable dealing with her. She was honest and upfront with us. I would recommend her to anyone looking to buy a car from this dealership. More

2nd CR-V this year from Niikole ! We purchased a 2018 CR-V from Nikole at Heritage Bel Air Honda in April. I’ve been driving a Pilot for a while, but the new CR-V is so good in every a We purchased a 2018 CR-V from Nikole at Heritage Bel Air Honda in April. I’ve been driving a Pilot for a while, but the new CR-V is so good in every aspect, include the safety suite, that I wanted one for myself. The entire process at Heritage, including the pricing, was easy and you won’t find a more knowledgeable, helpful and dedicated sales expert than Nikole anywhere! More

Amazing Customer Service! I had such a wonderful experience buying my new car with Jacque! The entire staff was accommodating and made sure I was 100% satisfied with my purchas I had such a wonderful experience buying my new car with Jacque! The entire staff was accommodating and made sure I was 100% satisfied with my purchase. A+ dealership. More

Very Poor Customer Service Found Heritage by search, received several calls by Chris when I arrived the deals I was told over the phone did not have or did not give me. When I a Found Heritage by search, received several calls by Chris when I arrived the deals I was told over the phone did not have or did not give me. When I asked, was given the run around by Chris and Max. They wanted to run my credit before I had decided what kind of car I interested in to buy. Also in trying to run my credit, was not told cost of car. Change amount on the car once they knew I had knowledge in purchasing a car. Bottom line poor service and tried to run a scam. I WOULD NOT RECOMMEND! More

Worst customer service scam I’ve ever been involved in I went into bel air Honda to look at the 2018 civic hatchbacks. The first time I went to the dealership no one asked me if I needed help and pretty mu I went into bel air Honda to look at the 2018 civic hatchbacks. The first time I went to the dealership no one asked me if I needed help and pretty much everyone ignored me. The second time I went in I went directly inside and asked to test drive the specific car that I wanted. The man at the door took me around to four different people that would not help me before we settled on one man that didn’t exactly seem thrilled to help me. He hardly talked to me the whole time, I was asking a few questions about one of the other trim levels of the car and he made me feel stupid with every question. He condescendingly described what CVT means when I already know what it means. I told him that I did want to buy the car and that is when he finally showed a little interest. I told him that I wanted to sleep on it and I left because I was upset about how I felt like I was being treated just because I was a young woman. The next week he called me twice asking how he could help further with the civic so I decided to go ahead and give them another chance. I called him back on Black Friday and made an offer. He offered to call me back the next morning as soon as they opened and give me an answer. I explained because I work all the time I don’t have time to come in to the dealership unless I already have agreed on a price. He never called me back. A few days later I got a call from the same dealership but another salesman trying to help me. I was so upset I told them I wasn’t willing to negotiate with them anymore and that the price I said what all I would pay and that if that wasn’t enough I would go somewhere else. I also explained to this man that I would not come in unless the number I said was confirmed. He texted me back confirming my number so I went to the dealership. When I walked in I was sent to the original salesman that had given me the bad taste. He confirmed my number again got the keys to the car out and set them in front of me and proceeded to do my credit check. After about an hour and a half he brings out a paper explaining the fees and the net price on the paper is $5,000 more that the price we agreed on. Instead of walking out right there, I told him that this is not the number I agreed on. He tried to basically pull one over on me and subtract a few things from the number, so he got to my number, and then add them back in the end. So the final price with fees was actually $7,000 more that I’d agreed on. They waisted my time for 2 hours after I told them how upset I was with my experience in that dealership the first three times. I felt like they were trying to take advantage of me because I’m a woman and I went in by myself. He kept asking if I wanted to call my dad to come down or if he would co-sign with me when I do not need a co-signer. I’m very unhappy with my experience and all of the people involved. No woman should ever buy a car from this place. More

Chris Donahoo Excellent experience. Chris definitely gave his best effort to find me a car I truly loved. So happy we decided to come to heritage Honda Excellent experience. Chris definitely gave his best effort to find me a car I truly loved. So happy we decided to come to heritage Honda More

Chris Donahoo Great Customer Serivice. He asked what we need first instead of just talk like regular car seller. Thank you for you’re professionalism. We definitely Great Customer Serivice. He asked what we need first instead of just talk like regular car seller. Thank you for you’re professionalism. We definitely will be back More

Chris Donahoo Thank you for your service and kindness . Excellent intelligent gentleman. we definitely will be back to heritage Honda in the future. Thanks again. W Thank you for your service and kindness . Excellent intelligent gentleman. we definitely will be back to heritage Honda in the future. Thanks again. Would recommend More