Heritage Honda Bel Air

Purchased a Van certified from this Dealership. Paint on fenders started to peal off like wrapping paper after a month of ownership. Took it back and informed them and they did NOTHING. Found out the Vehicl fenders started to peal off like wrapping paper after a month of ownership. Took it back and informed them and they did NOTHING. Found out the Vehicle was in a accident after another dealership ran the VIN. This Dealer never enclosed the van was in a accident. By the way in MD it is the law to enclose to the customer. The GM , ANDREW MILLER refused to paint the fenders for free. The worst customer service ever. Save yourself a headache and do not buy anything from here. DO NOTHING ANDREW MILLER will not do you any favors. More

Michael Yim, Andrew Miller & Garrett Evans are a Dream Team I really can't say enough about the service I received at Heritage Honda of Bel Air. I was a former Honda owner and regretted letting go of a Civic a I really can't say enough about the service I received at Heritage Honda of Bel Air. I was a former Honda owner and regretted letting go of a Civic a few years ago. So I knew I wanted to go with Honda this time. I had read the reviews and knew two of Hondas were in the top 10 safest cars on the road in 2020. I also like the interior, the way Hondas drive and the mileage they're able to reach. As a mom, I didn't have a lot of time the first time I came in to meet with Michael Yim. He did an amazing job showing me potential cars that may fit my needs, answered every single question I had in a way I felt was genuine and never pressured me. I test drove three cars, looked at the interior of five cars and had questions answered about the long term value of the top two I was looking at. The team at Heritage Honda genuinely wanted me to be happy with the vehicle and experience I was going home with and that was clear from the moment of engagement all the way through to the end of the process. Michael Yim was knowledgeable, patient, professional and gave me absolutely no pressure. Manager Andrew Miller was up front, respectful and genuine. Garrett Evans was efficient and accommodating with my 5 year old who was nearing her bedtime. The entire team was engaging, polite and accommodating. It's hard to find a team like this and I would spend money here again and again as long as the same service model is continued. More

Charged me $29.95 wash & vac; wash suppose to be free. Other than floors did not appear to be done.Quoted price $19.95. Oil change & tire rotation fine. Contacted manager by email yet to hear back. Other than floors did not appear to be done.Quoted price $19.95. Oil change & tire rotation fine. Contacted manager by email yet to hear back. More

The customer service was great! The prices were great! Chuck Robbins made my first visit amazing! It was an easy visit. My car was ready in less than an hour! It went better than expected. Thank you so mu Chuck Robbins made my first visit amazing! It was an easy visit. My car was ready in less than an hour! It went better than expected. Thank you so much! I’ll be back soon! More

Jacque Brown is top notch. He was knowledgeable, professional, authentic, and personable. My sales experience with him was excellent! Great salesman....patient, great communication skills, and never professional, authentic, and personable. My sales experience with him was excellent! Great salesman....patient, great communication skills, and never pushy. Kudos Jacque! More

Friendly staff, socially distanced waiting area with everyone wearing masks, plenty of hand sanitizer. Complementary car wash! Thanks for the excellent and safe service. 5 stars everyone wearing masks, plenty of hand sanitizer. Complementary car wash! Thanks for the excellent and safe service. 5 stars More

It was really good service and really fast service and I would totally recommend to go to Bel Air Honda to get your car fixed. would totally recommend to go to Bel Air Honda to get your car fixed. More

The service dept addressed all my concerns and were honest and straightforward. They did not try to sell me unnecessary services. The online scheduling process was easy. honest and straightforward. They did not try to sell me unnecessary services. The online scheduling process was easy. More

Very pleased with service today. First visit to the new service center. Courteous and polite service rep. Masks worn by everyone. Worked with Nick Sloan. He was great service center. Courteous and polite service rep. Masks worn by everyone. Worked with Nick Sloan. He was great More

Tony was friendly and very helpful. He tried every way he can to get me the best discount and my car fix in time for my trip. Thank you Tony. can to get me the best discount and my car fix in time for my trip. Thank you Tony. More