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Heritage Honda Bel Air

Fallston, MD

Overview
Employees
Reviews
Vehicles
4.9
4,850 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Honda Bel Air is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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1800 Belair Rd

Fallston, MD

21047

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Showing 4,850 reviews

February 26, 2021

Quick friendly efficient service. Always a pleasure to visit. Comfortable and accommodating waiting area. Great staff. I always leave feeling well informed and aware of my vehicle needs. I never feel pres More

by Ruthie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toni
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Mar 01, 2021 -

Heritage Honda Bel Air responded

Hi Ruthie, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 24, 2021

Condescending and recommending services that are not needed. A slow drip out the rear main seal is not a fire hazard and calling my other mechanic a rinky dink shop is rude More

by twinnett
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike the service advisor
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Feb 26, 2021 -

Heritage Honda Bel Air responded

Thank you for taking the time to review Heritage Honda Bel Air. We appreciate all of our customers’ feedback and sincerely apologize for your less than positive experience with our Service Department. This is certainly not our way of doing business at any of our Heritage stores, as we take great pride in providing honest, reliable and transparent information in a respectful way and are very sorry if this was not the case during your visit. We have shared your comments and concerns with our management team and service staff in order to make our team better and improve their processes moving forward. Our Service Manager, Chrissy Frankos, would like to speak with you to personally apologize for your experience and address your concerns, but has been unsuccessful in locating your contact information in our database without your first or last name. We work hard to maintain a high level of customer satisfaction and would greatly appreciate the opportunity to rectify our missteps and restore your faith in our dealership. If you would like to further discuss the situation, please contact Chrissy directly at cfrankos@mileone.com or 410.698.0060 so we can ensure your next experience is consistent with the high standards that match our reputation. Again, thank you for your time and valued input. We hope to hear from you soon.

February 24, 2021

My service associate was the best. He kept me informed every step of the way and was extremely nice. He also thoroughly explained so I could understand. I hope you will know who my associate was so he ge More

by Very pleased
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I wish I could remember his name
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Feb 25, 2021 -

Heritage Honda Bel Air responded

We're happy you found our staff to be so supportive during your experience here at Heritage Honda Bel Air! We hope you continue to choose us for all your automotive needs! Take care!

February 24, 2021

Service rep- Tony was polite ,efficient in getting car in for ‘just an oil change’ wait time was totally Not exceptable -over 2 hrs! Why! More

by Marilyn
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Icenroad
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Feb 25, 2021 -

Heritage Honda Bel Air responded

Hi Marilyn. At Heritage Honda Bel Air, we work hard to provide all customers with positive, timely and reliable service. We appreciate you sharing your positive feedback about our staff, and we sincerely apologize for the long wait time you encountered and any resulting frustration. Our Service Manager, Chrissy Frankos, would like to speak with you about you experience, but has been unsuccessful in locating your contact information in our database. At your earliest convenience, please contact Chrissy directly at 410.893.0600 or cfrankos@mileone.com. We look forward to speaking with you soon.

February 24, 2021

Service was prompt and courteous. I would recommend this dealer to anyone who may ask. I was in and out in less than an hour More

by Samd513
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Frankos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bridget Alloway
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Feb 25, 2021 -

Heritage Honda Bel Air responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

February 24, 2021

Ciara is personable and professional. Easy to work with. Went out of her way to bring the car from another dealership. Would buy another car from her. More

by Seaglass3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Yim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Schroeder, Jake Grossman, Ciara Saffer
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Feb 25, 2021 -

Heritage Honda Bel Air responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Honda Bel Air! We hope you continue to choose us for all your automotive needs! Take care!

February 23, 2021

I was very impressed with the Heritage Honda service department. They have up to date technology to help me service my 2019 CRV. I will be coming back when I need service again. Thanks again for your p More

by Kenny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bridget Alloway, Mike Ballard
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Feb 25, 2021 -

Heritage Honda Bel Air responded

We are happy to have provided you with an impressive service experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 22, 2021

I am always happy with the results of the service work done, keeping my 2012 well-maintained at 179k miles! Bel Air Honda is my only dealership. More

by Maryallan816
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Frankos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bridget Alloway
Report | Print
Feb 23, 2021 -

Heritage Honda Bel Air responded

Hi, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 21, 2021

Trevin was excellent to work with. Would go out of his way to treat the customer the right way. I’ve had good experiences dealing with Heritage Honda which includes the service Dept. My wife bought a CRV More

by bmelamed926
Recommend Dealer
Yes
Employees Worked With
Trevin Dayne
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2021 -

Heritage Honda Bel Air responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

February 21, 2021

Our sales guy Richy was absolutely the best to work with made the entire process easy ! Very friendly and out going! Took us all the way to Towson to get the car!! More

by rrspurlin
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Richy Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2021 -

Heritage Honda Bel Air responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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