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Heritage Honda Bel Air

Fallston, MD

4.9
4,850 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Honda Bel Air is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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1800 Belair Rd

Fallston, MD

21047

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Showing 4,850 reviews

March 05, 2021

Thank you ! Mike was thorough and honest . Appreciate he did history check . Chrissy is also amazing person to work with there . Both friendly and helpful More

by pleazed2beme
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Weatherman
Mar 08, 2021 -

Heritage Honda Bel Air responded

We strive for a high level of customer satisfaction in all aspects of our dealership. Please don't hesitate to reach out to us if there's anything more we can do!

March 05, 2021

The car only needed detailing and gas. Negotiations were done before I went in and no hard sell on extras. Process still took two hours...could have been a little quicker seeing as I paid cash in full. More

by Beth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevin Dayne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Heritage Honda Bel Air responded

Beth, thanks for your great review, and for giving our dealership such a high star rating! If you have any further questions, please give us a call. We're always happy to help!

March 04, 2021

Had good service during my last visit. Tony Icenroad explained what needed to be done and I told him what was wrong. Are vehicle was repaired. More

by lmacleod6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Icenrod
Mar 08, 2021 -

Heritage Honda Bel Air responded

Thank you for your support! We're happy we could help. Please don't hesitate to reach out to us if there's anything more we can do!

March 04, 2021

Provided cirdial professional excellent service. Arrived early and was taken in immediately.All details of what services will be provided for review. Estimated time was much shorter than stated. Waiting are More

by MikeT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ballard
Mar 08, 2021 -

Heritage Honda Bel Air responded

We strive for a high level of customer satisfaction in all aspects of our dealership. If you have any further questions, please don't hesitate to reach out!

March 03, 2021

Good people doing good work with a positive attitude. I’m comfortable and feel respected when dealing with all the different folks throughout the buying experience. More

by bkittlitz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Grossman, Charles Moore, Garrett Evans
Mar 06, 2021 -

Heritage Honda Bel Air responded

Hello, thanks for your great review, and for giving our dealership such a positive star rating! We hope you continue to choose us for all your automotive needs! Take care!

March 02, 2021

Had a flat tire with 9300 miles on the vehicle. She guided me to road service and then bring the car in. Surprised they didn’t have my tire in stock. Waited hours for Nick tocall with results. I had to More

by Dianapaff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Frankos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2021 -

Heritage Honda Bel Air responded

Hi Diana! We're so happy we were able to help you out! We are always more than happy to assist you if anything else comes up. Take care!

March 01, 2021

Michael was very helpful for my new cars first oil change. I was able to get some work done while I waited for the job to complete. More

by Cynthia.Licata
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael
Mar 03, 2021 -

Heritage Honda Bel Air responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Honda Bel Air! We hope you continue to choose us for all your automotive needs! Take care!

February 28, 2021

Charles Moore was amazing sales representative. He walk Charles Moore was amazing sales representative. He walk me through all stages of the purchase. That made it easy for me to make up my mind on the pur More

by Yemimarsh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Dowdy, Noah Leeson, Charles Moore
Mar 01, 2021 -

Heritage Honda Bel Air responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Honda Bel Air! We hope you continue to choose us for all your automotive needs! Take care!

February 27, 2021

From the minute I walked into the service dept Tony greeted me, he was friendly, kind and well spoken and a pleasure to work with. More

by Vdeitz01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Icenroad
Mar 01, 2021 -

Heritage Honda Bel Air responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Honda Bel Air! We hope you continue to choose us for all your automotive needs! Take care!

February 27, 2021

I took my car in for a drive shaft recall service and came out with a broken sway bar link that was perfectly fine prior to coming to this dealership. I’m very upset and have reported this to Honda Corpo More

by vpowell35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christina Frankos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rebecca L. Service Advisor
Mar 04, 2021 -

Heritage Honda Bel Air responded

At Heritage Honda Bel Air, we work hard to provide all customers with transparent, honest, and reliable service, and we are disappointed to hear you felt that this did not occur during your visit to our Service Department. Thank you for taking the time to speak with our Director of Operations, Andrew Miller, as he addressed and resolved your concerns as quickly as possible. As discussed, should you have any additional questions or future vehicle needs, you may contact Andrew directly at 410.698.0014 or andrewmiller@mileone.com. Thank you again for your time.

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