Heritage Honda Bel Air

I was well attended by the service adviser -Tony and he advised me on the service that was needed for my vehicle. He was courteous and very respectfully when addressing me. Thanks advised me on the service that was needed for my vehicle. He was courteous and very respectfully when addressing me. Thanks More

We were traveling from Fla to Mass and thought we damaged our car. Rebecca was responsive and our car was all set. Thank you all our car. Rebecca was responsive and our car was all set. Thank you all More

The employees at Heritage Honda BelAir are professional, courteous, and accommodating. I called one morning to schedule a needed repair-they accommodated me that same day courteous, and accommodating. I called one morning to schedule a needed repair-they accommodated me that same day More

I started out feeling good as Derick, our salesperson, was patient with me looking at different colors, trims, etc. of the 2021 CR-V Hybrid. He was quite knowledgeable about cars and polite. Then I went a was patient with me looking at different colors, trims, etc. of the 2021 CR-V Hybrid. He was quite knowledgeable about cars and polite. Then I went ahead and looked at trading in my car, even though I wasn't ready to buy yet, thinking this might be the right time before my other car got any older and hearing that trade-in offers were good right now. I was hoping to get more for my 2012 CR-V, but do understand trading in means convenience versus selling it myself, like I had always done before. I went ahead and bought, then had some buyer's remorse, in part because I didn't do my homework first (which I would have done complete with spreadsheet if I went in ready to buy) and in part because I didn't take the time to get all my questions answered before I signed on the dotted line. That said, I let the dealership know when they called to check in that I was not feeling good because I still had questions, and the Manager took the time to call and work through it with me, as it was important to them that I be a happy customer even though they already had my money. I respect that and appreciate that. Thank you. That said, had I gone through the whole process and took my time, I might have done some things differently now that I understand better the way they deal with dealer add-ons, including the Nitrogen Package for tires, which I had just heard about that day. All said, I do love my new Honda CR-V EX-L Hybrid! More

Great customer service. Tony informed me of all services and projected cost which was great. I was very comfortable waiting for my vehicle on site. They have gone above and beyond to make the customers feel and projected cost which was great. I was very comfortable waiting for my vehicle on site. They have gone above and beyond to make the customers feel safe while waiting for their vehicle. I will continue to use Heritage Honda. More

Mike Weatherman was a pleasure to deal with when I brought my car in for service. He kept me informed of any changes and the cost. brought my car in for service. He kept me informed of any changes and the cost. More

Nick, Chuck, Julie, and Christy in service are all amazing and the reason I have Honda handling all our car services at this location. Great service and guidance on needs. Thanks! Len amazing and the reason I have Honda handling all our car services at this location. Great service and guidance on needs. Thanks! Len More

Mike did a great job walking me through the service on my 2015 Honda Civic Si. Your shop has taken car of all my service needs for as long as I have had the car. 2015 Honda Civic Si. Your shop has taken car of all my service needs for as long as I have had the car. More

Great Caring Efficient Everyone puts you first.The service workers take extra care with your vehicle. I would recommend this dealership for car purchase and service service workers take extra care with your vehicle. I would recommend this dealership for car purchase and service More

Service staff were courteous. Kept us up to date on progress and answered our questions. Only thing missing was decaf at coffee area. Car was sanitizedbefore and after service progress and answered our questions. Only thing missing was decaf at coffee area. Car was sanitizedbefore and after service More