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Heritage Honda Bel Air

Fallston, MD

Overview
Employees
Reviews
Vehicles
4.9
4,825 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Honda Bel Air is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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1800 Belair Rd

Fallston, MD

21047

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Showing 4,825 reviews

August 10, 2021

Honda Heritage has provided friendly service and the staff continues to follow up with me. The service department has taken care of the issues with the vehicle More

by Mike R
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Shost, Tony Icenroad
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August 10, 2021

My experience was extremely extremely extremely poor during this service visit. More

by MGETZ21014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Julie Ament
Report | Print
Aug 19, 2021 -

Heritage Honda Bel Air responded

Thank you for taking the time to review Heritage Honda Bel Air. We strive to meet then exceed your expectations and sincerely apologize this did not occur. Our Service Manager, Chrissy Frankos, has attempted to contact you to address your concerns as soon as possible, but has been unsuccessful in reaching you. At your earliest convenience, please contact Chrissy at cfrankos@mileone.com or 410.698.0060 to allow us the opportunity to learn more about your situation and rectify any missteps. Again, thank you for your time and we hope to hear from you soon.

August 10, 2021

Great service! The staff knows a lot about Honda’s and answered my questions with patience. Long process but again great patience. Thank you all! More

by ak5889
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Langford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Hock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Sahady
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August 09, 2021

The service at Heritage Honda in Bel Air was excellent. I was greeted courteously after driving into the service bay and explained that I had an appointment for a 4 wheel alignment. Becky said it would take More

by BKHondaCrv2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Becky Lind
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August 07, 2021

Tony was great. Very helpful and knowledgeable. I only want to deal with Tony when I come to get my pilot serviced at this dealership. More

by tinawriter
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony Icenroad
Report | Print
Aug 08, 2021 -

Heritage Honda Bel Air responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

August 04, 2021

Always up front with info. Never pushes service needs but items that may need future repairs. More

by magoodwin8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Icenroad
Report | Print
Aug 17, 2021 -

Heritage Honda Bel Air responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Aug 17, 2021 -

magoodwin8 responded

Heritage Honda has always treated me with respect. I won’t take my vehicles anywhere else for maintenance.

August 04, 2021

Efficient and prompt service to fix the problems. Easily scheduled service, on time and shuttle service was a true A plus. Highly recommend Heritage Honda Fallston Md More

by SG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Dowdy, Stanislav Kovachki, . ., Tony Icenroad
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Aug 17, 2021 -

Heritage Honda Bel Air responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! Thanks for the recommendation, and have an amazing day!

August 04, 2021

Julie was very helpful. She was also very friendly and ready to answer any question asked. More

by Jane
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Ament
Report | Print
Aug 17, 2021 -

Heritage Honda Bel Air responded

Hi Jane, thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Honda Bel Air! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 03, 2021

Everyone is always so helpful and courteous. Service Department was extremely responsive about a concern. More

by debbythomas36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Yim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Icenroad
Report | Print
Aug 17, 2021 -

Heritage Honda Bel Air responded

Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!

August 02, 2021

Always confident that service will be done right. I trust my service advisor to take care of my car. More

by Ruthie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Icenroad
Report | Print
Aug 17, 2021 -

Heritage Honda Bel Air responded

Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!

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