Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Heritage Honda Bel Air

Fallston, MD

Overview
Employees
Reviews
Vehicles
4.9
4,850 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Honda Bel Air is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Contact Dealership
View Awards

1800 Belair Rd

Fallston, MD

21047

Directions

By Type

Showing 4,850 reviews

December 14, 2021

Service department was super busy on a Saturday- I get that. But I wasn't welcomed, when someone finally took care of me I felt like a bother - they tried to upsell me and got an attitude when I declined. More

by Lefin89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I dont see the person I worked with
Report | Print
Dec 16, 2021 -

Heritage Honda Bel Air responded

Thank you for taking the time to review Heritage Honda Bel Air. When you walk into our dealership, you should feel welcomed and important; we sincerely apologize you did not feel that way. This is certainly not our way of doing business, as we work hard to maintain a high level of customer satisfaction throughout your entire experience. Our Service Manager, Chrissy Frankos, would like to speak with you to address your concerns, but has been unsuccessful in locating your contact information in our database without a full name. At your earliest convenience, please contact Chrissy directly at cfrankos@mileone.com or 410.698.0060 to allow us the opportunity to further discuss the situation and rectify our missteps. Again, thank you for your time and we hope to hear from you soon.

December 09, 2021

They did thei r work quickly and checked with me first explaining that we probably would need a new battery. Also I didn’t wait long More

by Yvonne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Dec 10, 2021 -

Heritage Honda Bel Air responded

Hi Yvonne, thank you for your support! We're happy we could help. Thank you so much for choosing Heritage Honda Bel Air as your first choice for service!

December 08, 2021

The service advisor was great to work with and service performed on my Honda was great. More

by Kenny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Sloan
Report | Print
Dec 10, 2021 -

Heritage Honda Bel Air responded

Hi Kenny, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

December 08, 2021

Thank you Chrissy at the Honda Heritage for making my car fixed and good experienced the last visit. More

by Leilani
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Frankos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : . .
Report | Print
Dec 10, 2021 -

Heritage Honda Bel Air responded

Hi Leilani, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

December 08, 2021

This has and is the best experience I have ever had in purchasing a vehicle. Tyler was very personable and made me very comfortable, not leaving me needing or asking for anything. He is without a doubt, More

by cherylbonine
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Hock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Schroeder, Jeff Winnington, Tyler Sahady
Report | Print
Dec 09, 2021 -

Heritage Honda Bel Air responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

December 07, 2021

Service was quick, professional, and friendly! Arrived early for my appointment and was serviced quickly! More

by MrSparkle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony in service department
Report | Print
Dec 08, 2021 -

Heritage Honda Bel Air responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

December 04, 2021

The replacement of the window motor was done pretty quickly. The folks at Heritage don't believe in giving the customer a little extra though. They never clean my car when I have work done there. Not More

by psilberman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick
Report | Print
Dec 09, 2021 -

Heritage Honda Bel Air responded

Thank you for taking the time to review Heritage Honda Bel Air. Our goal is to meet then exceed your expectations and we sincerely apologize if this did not occur. This is not our way of doing business, as we work hard to provide all customers with an exceptional experience. Our Service Manager, Chrissy Frankos, has attempted to contact you to address your concerns, but has been unsuccessful in reaching you. At your earliest convenience, please contact Chrissy directly at cfrankos@mileone.com or 410.698.0060 to allow us the opportunity to further discuss the situation and rectify any missteps. Again, thank you for your time and we hope to hear from you soon.

December 03, 2021

Took my van in to Honda to Have them figure out what was wrong. They were very helpful and got the job done fast! A little pricey but my van was back on the road the same day! I would highly recommend them More

by Melissa and Doug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony and Julie
Report | Print
Dec 07, 2021 -

Heritage Honda Bel Air responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 03, 2021

Excellent dealership! They did everything they could to make sure I had a positive experience. More

by lehmantank6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Frankos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eduard Svidunovich, Travis Dasher
Report | Print
Dec 04, 2021 -

Heritage Honda Bel Air responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you continue to choose us for all your automotive needs! Take care!

December 02, 2021

I have no complaints when dealing with Belair Honda. I have always had service work done quickly and correctly on my 2013 Honda Accord. The service technicians are extremely courteous and professional. More

by TrekkerDS9TOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Sloan
Report | Print
Dec 03, 2021 -

Heritage Honda Bel Air responded

Hi, we're happy to hear you had such a positive experience with our team! We hope you continue to choose us for all your automotive needs! Take care!

1
...
231
232
233
...
485