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Heritage Honda Bel Air
Fallston, MD
4,850 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Honda Bel Air is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 4,850 reviews
February 14, 2022
Julie was the Best. She has to be the Top Service Person working there. The cost of service was a bit pricey but the work was done professionally. She has to be the Top Service Person working there. The cost of service was a bit pricey but the work was done professionally. More
by John
Employees Worked With
Julie
February 14, 2022
tyler was the best! everyone wad very patient, polite, and helpful. would definitely recommend tyler! everyone wad very patient, polite, and helpful. would definitely recommend tyler! More
by nikki.elliott60
February 12, 2022
Had the best experience with Jacque! He really took the time to work with us and made sure we walked out the door with our dream car! Highly recommend! You won’t be disappointed! time to work with us and made sure we walked out the door with our dream car! Highly recommend! You won’t be disappointed! More
by Angelena.matheny
February 11, 2022
Heritage Honda Bel Air is convenient and handled everything in a timely manner. Tony the service advisor who handled my visit was very efficient and courteous. everything in a timely manner. Tony the service advisor who handled my visit was very efficient and courteous. More
by Paulaairesman
Employees Worked With
Tony Icenroad
February 10, 2022
very helpful , very nice . they work with you to get you into what you desire . into what you desire . More
by tyrrel williams
February 04, 2022
Superb and professional service, I was impressed with their technology to read the car condition and their technicians to recommend the required maintenance. Bravoooooo. their technology to read the car condition and their technicians to recommend the required maintenance. Bravoooooo. More
by DEMETRIOS PRAPAS
Employees Worked With
Becky Lind
January 29, 2022
Had a 930am appt with Eric today to buy a car. Arrived on time only to have Eric tell me that the car had been sold yesterday. Eric did not call, text or email me with that information. I had to make nu on time only to have Eric tell me that the car had been sold yesterday. Eric did not call, text or email me with that information. I had to make numerous daycare arrangements with family and friends to make this appt happen. The inability to communicate is unacceptable behavior in any retail business. The fact that Heritage employs customer facing people who cannot communicate speaks volumes about their lack of commitment to customer satisfaction. UPDATE on 2/9/22: After sending the original review above, I was contacted by Chris Schroeder, General Sales Manager, to further discuss our unsatisfactory experience. Chris was completely understanding and open to discussing what it would take to remedy the situation. We eventually agreed on terms that were mutually beneficial to both parties and we look forward to taking delivery of a new 2022 Odyssey in March. Thank you Chris Schroeder! More
by hitman
Employees Worked With
Chris Schroeder, Eric Shost
January 28, 2022
My vehicle was shaking every time I hit the brakes. This dealership was able to fix it. It was a great experience. I was helped by Joe Eff. He was excellent. dealership was able to fix it. It was a great experience. I was helped by Joe Eff. He was excellent. More
by Sherita
Employees Worked With
Joe Eff
January 28, 2022
I really enjoyed working with Nick he made me feel like family and a part of the Honda community even while I was waiting for my vehicle to be finished family and a part of the Honda community even while I was waiting for my vehicle to be finished More
by maureen.repp
Employees Worked With
Nick, Noah Leeson
