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Heritage Honda Bel Air

Fallston, MD

4.9
4,850 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Honda Bel Air is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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1800 Belair Rd

Fallston, MD

21047

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Showing 4,850 reviews

February 24, 2022

They were professional, knowledgeable and polite. The service was completed in a reasonable amount of time and they washed my car at the end. Thank you for a job well done! More

by DAP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Becky, Don & Eric
Feb 26, 2022 -

Heritage Honda Bel Air responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 23, 2022

I wouldn't go anywhere else to buy a car (though hopefully I won't have to for a while!). Everyone here is so kind and helpful. They seriously worked magic to get me in my car and for that I'm incre More

by malissacoulson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Yim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Shost
Feb 25, 2022 -

Heritage Honda Bel Air responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

February 23, 2022

My experience with Chrissy, the service manager was better than I ever experienced! She worked with me until the issue was resolved. The only negative was a new problem popped up after I had my tires More

by yardape
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Frankos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2022 -

Heritage Honda Bel Air responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

February 21, 2022

Heritage Honda Bel Air are extremely amazing with their services and as well as they do their part of practicing social distances More

by Watkinshakeem
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Icenroad
Feb 23, 2022 -

Heritage Honda Bel Air responded

Hello there, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs. Take care!

February 19, 2022

Jonathan was incredible! So patient and helpful through the whole process. I was a little nervous, but he took the time to answer ALL our questions, doubts and concerns! Not More

by The Otalvaro Crew
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Langford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Dasher, Jonathan Schultz
Feb 21, 2022 -

Heritage Honda Bel Air responded

Hello, we're happy you found our staff to be so supportive during your experience here at Heritage Honda Bel Air. We hope you continue to choose us for all your automotive needs! Take care!

February 17, 2022

Heritage Honda gave us a fair deal on our trade-in and kept us informed along the way as we awaited the delivery of out CR-V. Dennis Mattheu was very good to work with. More

by mdwh99
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Hock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Mattheu
Feb 18, 2022 -

Heritage Honda Bel Air responded

Hello, we're happy you found our staff to be so supportive during your experience here at Heritage Honda Bel Air. We hope you continue to choose us for all your automotive needs! Take care!

February 17, 2022

A simple oil + filter change took over 3 hours. I would plan on going elsewhere for service. More

by otanikorey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/A
Feb 21, 2022 -

Heritage Honda Bel Air responded

Thank you for taking the time to review Heritage Honda Bel Air. We value all of our customers’ input sincerely apologize for your extended wait time, as this is not our way of doing business at any of our Heritage stores. Our goal is to provide routine service maintenance as efficiently and reliably as possible. We have shared your comments with our management team and service staff and are confident they will use the feedback to improve their processes moving forward. Our Service Manager, Chrissy Frankos, has attempted to contact you to personally apologize for the situation and address any remaining concerns, but has been unsuccessful in connecting with you. To allow us the opportunity to restore your faith in our dealership, please contact Chrissy directly at cfrankos@mileone.com or 410.698.0060. Again, thank you for your time and we hope to hear from you soon.

February 15, 2022

Ernie was a pleasure to work with! I have been purchasing vehicles for over 30 years and can honestly say that he ranks as my number one sales associate! I had been doing research for More

by Kim H.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernie Lovelace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Weitzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Schroeder
Feb 17, 2022 -

Heritage Honda Bel Air responded

Hi Kim, thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Honda Bel Air! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

February 15, 2022

Very pleasant to work with. Very knowledgeable and helpful. Highly recommend him if you’re looking for a car! More

by Pinktofu2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Schultz
Feb 16, 2022 -

Heritage Honda Bel Air responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

February 14, 2022

The service advisor, Mr. Sloan was friendly, and did his job well. He advised me of what was needed. The waiting areas, and facility were clean. The wait for service completion was not too long consideri More

by tstanley243
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Nick Sloan
Feb 16, 2022 -

Heritage Honda Bel Air responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

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