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Heritage Honda Bel Air
Fallston, MD
4,851 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Honda Bel Air is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 4,851 reviews
August 07, 2022
Jon Schultz was a great salesman. He explained everything thoroughly, and was very friendly. Great customer service. Definitely recommend Jon for your car buying needs! He explained everything thoroughly, and was very friendly. Great customer service. Definitely recommend Jon for your car buying needs! More
by Mai.lee
Employees Worked With
Jonathan Schultz
August 06, 2022
Ed is fantastic! We just closed on a new Pilot, our 2nd with Heritage Honda Bel Air. This experience was smooth, professional, & we were treated like family. Ed prese We just closed on a new Pilot, our 2nd with Heritage Honda Bel Air. This experience was smooth, professional, & we were treated like family. Ed presented all our options and hung in when I was indecisive. I appreciate the treatment and we will be back for our next vehicle purchase! More
by bee.grossman
August 06, 2022
Mr. Ernie helped us out with a used Ram truck. Best car buying experience I have had, highly recommend! buying experience I have had, highly recommend! More
by breichart
August 05, 2022
Was looking 4 a pre owned car 4 awhile and dealing with Jonathan Schultz my salesperson helped me finally decide on my purchase, very knowledgeable Jonathan Schultz my salesperson helped me finally decide on my purchase, very knowledgeable More
by rndnjohnson
August 05, 2022
Dennis was the best car sales person I have ever worked with…I am glad I went to Honda he went above and beyond…Thanks with…I am glad I went to Honda he went above and beyond…Thanks More
by jonfiorucci
August 03, 2022
I bought a brand new 2016 Honda Civic from Heritage Honda Bel Air. Since the beginning I had been in multiple times for electric problems with my radio and AC issues. I had been in 7 times for AC blowing war Bel Air. Since the beginning I had been in multiple times for electric problems with my radio and AC issues. I had been in 7 times for AC blowing warm on drivers side trying to get it fixed. Every 1-6 months or so it would blow warm again on one side. It wasn’t until I was out of warranty (3 months out of warranty to be exact) that they told me my compressor needed replaced and it would be 1695$ to replace. I had been in for this same issue SEVEN times over the course of 3-4 years trying to get this fixed right. It wasn’t until I had to call in to Honda corporate that I could get any attention from this dealership to try to make this right and it is still costing me hundreds of dollars to replace the compressor. I should not have to pay for an issue that they have not been able to fix properly since July of 2018!!! (If it was fixed right any other time I came in, it would have been under my warranty) instead I get sent home with a recharge to last me a few days to months until it all leaks out again. I will not recommend this dealership to anyone and I will not be buying another vehicle from here. I am very disappointed at how this was handled. I spoke to my advisor Tony and to the service manager Chrissy who I thought would help to make it right but failed to show any sympathy for all the failed service appointments in my record and the time I wasted in the shop. They should have made this right from seeing my documented history of service —or lack there of. Buy new somewhere else, learn from my mistake. They don’t care how many of us got a bad batch of cars they won’t stand behind their bad product. The worst part is that they reply to my review and state that this never happened. It did happen, i have all of the paperwork and they just flat out call me a liar on the internet but can't call me to apologize? Shady business and I will never recommend them to anyone again after the way I have been treated. More
by kneenuh33
Employees Worked With
August 03, 2022
Richy at Heritage Honda was a huge help. We have had a really bad experience in the past buying a used car. He eased our minds and we went home knowing we made a great choice!! We love our S We have had a really bad experience in the past buying a used car. He eased our minds and we went home knowing we made a great choice!! We love our SUV already. They offer an excellent warranty as well. Thanks Richy for all your help and patience. More
by Eve
