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Heritage GMC Buick - Service Center

Rockwall, TX

4.5
247 Reviews

247 Reviews of Heritage GMC Buick - Service Center

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March 17, 2024

Always except great service when using this dealership. Between the sales team and the service team makes me proud and confident that my next purchase will be from them. More

by ERIC75228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad
March 16, 2024

Always a good experience. Our service advisor is Sam and he is awesome!! They will let you know problems if something needs to be checked soon. More

by MICHELLEGIPSON2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Macababbad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad the service manager , Mike Warren, Terry Ambrose
March 15, 2024

Started hearing a noise which seemed to be in the drive train. Dropped it off to be diagnosed. Was told it may take up to two days. Next day I was called that the issue was diagnosed and fixed and covered More

by GJREPESH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Tolliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 14, 2024

Great service and wait time was Shorter than expected waiting area was nice and restrooms clean More

by diane88124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 13, 2024

excellent service and attention thanks to gmc employees On time, appointment and team was ready to go . More

by jpinafierros1313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 13, 2024

I went to the Heritage GMC Buick shop and they blessed me with a wonderful experience.. Appreciate it alot.. Thank you.. More

by karimrogers250
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 10, 2024

On time, appointment and team was ready to go . What more could you want ? Recommend this dealer And team More

by wesfajerson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garrett Lentz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Tolliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Macababbad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2024

Absolute worst service dept of any car dealership I have ever experienced. Zero professionalism , Zero communication , Zero customer service . None of the service advisors work together to help customers . More

by MJBRIDGES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Moore
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Tittle
1.0
This rating includes all reviews, with more weight given to recent reviews.
Garrett Lentz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Jordan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Tolliver
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Macababbad
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Carson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : This includes the entire service writer staff in the service dept .
March 07, 2024

Michael was very nice and easy to work with. My wife was impressed and very happy. More

by talleywackerr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 07, 2024

The crew there in service is focused on getting customers in and out as quickly as possible. The manager, Brad is the best! More

by MOMBOFOREVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Tittle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Tolliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Macababbad
5.0
This rating includes all reviews, with more weight given to recent reviews.
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