247 Reviews of Heritage GMC Buick - Service Center
Always except great service when using this dealership. Between the sales team and the service team makes me proud and confident that my next purchase will be from them. Between the sales team and the service team makes me proud and confident that my next purchase will be from them. More
Always a good experience. Our service advisor is Sam and he is awesome!! They will let you know problems if something needs to be checked soon. Our service advisor is Sam and he is awesome!! They will let you know problems if something needs to be checked soon. More
Started hearing a noise which seemed to be in the drive train. Dropped it off to be diagnosed. Was told it may take up to two days. Next day I was called that the issue was diagnosed and fixed and covered train. Dropped it off to be diagnosed. Was told it may take up to two days. Next day I was called that the issue was diagnosed and fixed and covered under warranty. Very pleased with the service. More
Great service and wait time was Shorter than expected waiting area was nice and restrooms clean waiting area was nice and restrooms clean More
excellent service and attention thanks to gmc employees On time, appointment and team was ready to go . On time, appointment and team was ready to go . More
I went to the Heritage GMC Buick shop and they blessed me with a wonderful experience.. Appreciate it alot.. Thank you.. with a wonderful experience.. Appreciate it alot.. Thank you.. More
On time, appointment and team was ready to go . What more could you want ? Recommend this dealer And team What more could you want ? Recommend this dealer And team More
Absolute worst service dept of any car dealership I have ever experienced. Zero professionalism , Zero communication , Zero customer service . None of the service advisors work together to help customers . ever experienced. Zero professionalism , Zero communication , Zero customer service . None of the service advisors work together to help customers . If your service advisor has a day off during the week you are held hostage . No one will give you an update or help you with the status of your vehicle including it being ready to be picked up . They will keep your vehicle a week before looking at an issue even with an appointment without any type of loan car available. These are simple warranty items on newer vehicles and nothing major .They will not hire additional techs and use the same excuse of being short handed . I had planned to purchase another vehicle from Heritage in Rockwall but after having multiple bad experiences in the service dept along with the last two being unexcusable within a 30 day time period there was no way I would ever purchase a vehicle again at this dealership . I was happy to drive 20 miles into Dallas and buy a 2024 new vehicle from their competitor. I’m all about buying local but this dealership makes it impossible . The Manager of this Service dept should be fired , the general manager should be fired for allowing this type of bad service to continue . The owner of this GM franchise should be made aware of this . I plan to also contact General Motors directly and file a complaint. With all this being said “ I am done with Heritage GMC in Rockwall ,TX . More
Michael was very nice and easy to work with. My wife was impressed and very happy. My wife was impressed and very happy. More
The crew there in service is focused on getting customers in and out as quickly as possible. The manager, Brad is the best! in and out as quickly as possible. The manager, Brad is the best! More