Heritage GMC Buick - Service Center

I would have been disappointed with the oil change experience if it wasn't for Mr. Bobo and service manager Michael. The service adviser had charged for items that I felt was unnecessarily over charge experience if it wasn't for Mr. Bobo and service manager Michael. The service adviser had charged for items that I felt was unnecessarily over charged but he would not change it. I emailed Mr. Bobo and he had Michael talk to me and it was corrected. Heritage Buick have taken care of my service issues in the past and have been very pleased. I am still pleased that this issue was resolved. With dealing with Heritage I knew they would make it right. Thank you More

Fast happy to help good coffee clean lobby happy employees in and out very communicate employees in and out very communicate More

Lacy is my Service Writer and has always been very helpful and nice when I bring my GMC 2020 Sierra in for service. helpful and nice when I bring my GMC 2020 Sierra in for service. More

John Anthony was not very helpful when I brought my Buick Enclave in for an unknown problem. I happened to be traveling through the area on my way to visit my daughter and experienced some problems with my Enclave in for an unknown problem. I happened to be traveling through the area on my way to visit my daughter and experienced some problems with my vehicle. I made an appointment and dropped it off early on Monday since that was they only time I was able to get a ride. I was on a time crunch and told John that when I dropped the car off. I did not hear from anyone about my vehicle by mid day Tuesday so called. They had no information for me. I called again on Wednesday when I still did not hear from any one. I was told by John that the tech doesn't get in until 9:00 and he did not know anything. I was really upset and said I should have something and said something about trust. He got really upset and told me he was an honest person and if I did trust him I should just go in and pick up my car then. I was shocked to have someone talk to me that way and decided to keep quiet. He did call me later in the morning to tell me what was wrong with my car and that it would be ready for pick up by 1:30. I picked it up and left. I would NEVER go back to that dealership as I do not feel they are customer service focused. Although I do not live in Texas any longer, I did purchase my vehicle from them.. More

Thanks for correcting tire inflation display issue and repairing my tire. What’s so overwhelming is that my wife brought my truck in for repair and you guys found a nail in my truck tire and fixed it for repairing my tire. What’s so overwhelming is that my wife brought my truck in for repair and you guys found a nail in my truck tire and fixed it for free! I really appreciate your professionalism in caring for my main means of transportation. With the change of weather [cold/rain] you guys make me feel “stress free” every time I visit the Heritage I30 service department. Respectfully, Tommy Alberson More

John Anthony always greats me with a smile on the service drive and knows my name and what I am coming in for. Excellent Service. drive and knows my name and what I am coming in for. Excellent Service. More

I take my Chevrolet Trailblazer and Cadillac CTS to Heritage for service. Have never been disappointed. Heritage for service. Have never been disappointed. More

I have purchased several vehicles from them and always use their service department. From the sales staff to the service department, I always have had a great experience. use their service department. From the sales staff to the service department, I always have had a great experience. More

Do not trust this dealership. Sorry for the long review, I felt that people need to know about what goes on here. I brought my car (2011 GMC Acadia) to the service department for an alternator issue. The I felt that people need to know about what goes on here. I brought my car (2011 GMC Acadia) to the service department for an alternator issue. The car had died on my drive home, so I had it towed there hoping they could have it fixed by the time I returned home from a business trip the following Thursday. I received a phone call on Monday from Jim (service manager), who told me they the battery was bad, so they’d have to replace it with a new one before they could diagnose further. I agreed to the battery change, even though the battery was replaced 1 year ago, and I didn’t think it needed to be done again. The next phone call was from Jim, he confirmed my initial suspicions about the alternator being bad, and informed me that it would be 1500$ plus whatever the taxes would be for the repair. I had priced out alternators (roughly 200$) and I figured about 300-400 for labor. Even with the new battery, that’s 1000$ in labor. I said no deal, I’ll do it myself for that price. I tell Jim that someone will be by to pick up the car and drive it home, so make sure the battery has a charge on it. My father in law shows up on Wednesday to drive the car home, which starts up and makes it about 300 yards down the road and dies. He’s stuck at the dealership for another hour before someone could come get him. The next day, I returned home from my business trip to pick up the car. I assumed that the service department would charge the battery up for me and I could just drive it home, but boy was I wrong. They hadn’t touched the battery. At this point, I was dealing with Michael, another service manager, as Jim had gone on vacation. My father in law and I got some tools out Of his truck and pulled the new battery out of the car and hooked some jumper cables up to it to charge the battery in their parking lot. They never asked if I needed assistance of any kind. After allowing the battery to charge for 45 minutes, we checked it and it was still below 12 volts. So we drove the new battery and my old (supposedly bad) battery to the auto parts store and had them both checked. Both batteries tested good, just needed to be recharged. At this point, I was so frustrated with the service from Heritage that I wanted nothing more to do with them. I’ll give credit to Michael, because he almost had me sold on the alternator job after he dropped the price to 600$, but why did I have to go through all that to see a reasonable price? The auto parts store recharged the battery for me at no cost. I ended up returning the battery to Heritage, but they could only refund me the cost of the battery, not the labor. My father in law and I drove to the dealership with a trailer to pick the car up, and again, no one offered to help us load it up or even questioned us about why we were pulling a car off their lot. Customer service is dead at this dealership. If they knew my father in law was planning to buy a new GMC Terrain from them, I bet they might have tried a little harder. If they had just offered to fix my car for around 700-800$, I would have happily paid it for the convenience, but their dishonesty and attempts to take advantage of someone in need lost them business in the service department, as well as the sale of a new car in the front of the house. I expected some form of apology or attempt to make everything right, but there wasn’t one, just a reluctant return for the weak battery, and a 50$ labor charge that I was happy to pay because the technicians were not at fault here, this issue starts at the top. They sold me a battery I didn’t need (for 170$ Plus 50$ labor), and wanted to charge 1000$ for labor on something that took me 2 hours in my home garage and a lifetime guaranteed alternator for 160$. I replaced 2 fuses that had blown in the process of Heritage trying to jump a car with a dead battery, and the car runs great now with the perfectly good battery they tried to replace. TAKE YOU CAR SOMEWHERE ELSE FOR SERVICE, and buy a car from somewhere else as well. More