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Heritage Ford

South Burlington, VT

4.9
1,805 Reviews
Heritage Ford is the Champlain Valley's home for quality new and certified used Ford vehicles, as well as used vehicles of all makes and models. We have been serving customers in Burlington, Shelburne, Essex, Colchester, St. Albans, and Montpelier since 1994, and since then we have committed ourselves to providing a quality experience to you, our customer.
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1600 Shelburne Rd.

South Burlington, VT

05403

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Showing 1,805 reviews

May 25, 2019

Collision Repaired Friendly customer service. Clear explanations of process. Effective liaison with insurance. Smooth intake of vehicle. Prompt repair ahead of schedule. More

by Wgrass
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth, Cassie
May 31, 2019 -

Heritage Ford responded

What a nice review! It's wonderful that our Collision Center provided such a thorough, excellent experience. Thank you for taking the time to post. Nora Krom Customer Relations Specialist Heritage Automotive Group

May 25, 2019

Refreshing When I visited heritage it was pretty busy. Dave the salesman I dealt with was also dealing with other customers simultaneously. Most would think this More

by Vtstud12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dave Sturgeon
May 31, 2019 -

Heritage Ford responded

We appreciate you taking the time to post a review! Glad Dave made sure your purchasing experience went so smoothly. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

May 23, 2019

Service Review Very pleased with our recent service experience at Ford, especially with Shawn. He was very honest and didn't push us to replace parts that would stil More

by Kelly126
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Clifford
May 31, 2019 -

Heritage Ford responded

Kelly, Glad you've enjoyed working with Shawn and the rest of our Ford service team! It's fantastic that you received such excellent advice, as well. Thank you for posting! Nora Krom Customer Relations Specialist Heritage Automotive Group

May 20, 2019

Dylan Krause is our go-to Dylan made our vehicle purchase the most seemless, painless, and quickest experience we have ever had with a car dealership! Kudos to Dylan for getti More

by jwb
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dylan Krause
May 31, 2019 -

Heritage Ford responded

Thank you for your very nice review! It's wonderful that Dylan was so great to work with. We appreciate you taking the time to post. Nora Krom Customer Relations Specialist Heritage Automotive Group

May 14, 2019

Dylan is the best! We have bought several vehicles from Heritage Ford and Dylan, in particular -- we are lucky to have such a great salesperson -- we'd never go anywhere More

by amneidlinger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dylan Krause
May 16, 2019 -

Heritage Ford responded

Thank you for your continued business! Glad you enjoyed working with Dylan. We appreciate you posting! Nora Krom Customer Relations Specialist Heritage Automotive Group

May 14, 2019

Brian & Jen Slater buy Ford 150 Chris was our go-to guy, and he was super helpful and friendly. Did I mention patient? very! Good to see Dillon, friendly and courteous! And Chad w More

by Bri
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Tobin, Dillon Machavern, Christopher Nemes
May 16, 2019 -

Heritage Ford responded

Brian & Jen, It's fantastic that you enjoyed working with Chris, Dillon and Chad. We appreciate you taking the time to share your experience. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

May 12, 2019

A very pleasant experience Stopped by to look a the new Ford Rangers took one for a test drive and decided I didn’t like it. Chris my salesman suggested a leftover F-150 so we d More

by VtIcon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Tobin, Christopher Nemes
May 16, 2019 -

Heritage Ford responded

Great to learn you liked working with Chris. Thank you for your recommendation! Enjoy your new truck! Nora Krom Customer Relations Specialist Heritage Automotive Group

May 11, 2019

Great experience Everyone was friendly and helpful when we were in to order our new truck. They were also great keeping us posted on progress. The finance piece was w More

by F350 buyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Heck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Hassett
May 16, 2019 -

Heritage Ford responded

Thank you for posting! It's fantastic that everything went smoothly. We appreciate your business. Enjoy your new truck! Nora Krom Customer Relations Specialist Heritage Automotive Group

May 11, 2019

Top quality service I am very specific about what I want in a truck and Dave and the team searched hi and low to get me what I was looking for with a payment I was happy More

by Tyler030978
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Heck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Sturgeon
May 16, 2019 -

Heritage Ford responded

Tyler, Great to hear it! Glad you received such top notch service from Dave. We appreciate you taking the time to post. Nora Krom Customer Relations Specialist Heritage Automotive Group

May 08, 2019

Stacey’s Explorer Ariel and staff went to great lengths to find the exact car I wanted with all the features I wanted. Ariel understood this was my car and MY decision More

by StaceyG57
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Heck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Celeste DesRosiers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ariel Ballard
May 16, 2019 -

Heritage Ford responded

Stacey, Glad to hear you liked working with Ariel! We appreciate you posting. I apologize for the wait and that the payment wasn't explained beforehand. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

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