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Heritage Ford

South Burlington, VT

4.9
1,902 Reviews
Heritage Ford is the Champlain Valley's home for quality new and certified used Ford vehicles, as well as used vehicles of all makes and models. We have been serving customers in Burlington, Shelburne, Essex, Colchester, St. Albans, and Montpelier since 1994, and since then we have committed ourselves to providing a quality experience to you, our customer.
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1600 Shelburne Rd.

South Burlington, VT

05403

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Showing 1,902 reviews

March 26, 2022

Highly recommended working with Areg! He made the entire process easy & simple. He is extremely knowledgeable, had great communication, & made buying my car seamless. More

by Bridget
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Theresa Moss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Areg Muradian
Mar 28, 2022 -

Heritage Ford responded

Bridget, Thank you for taking the time to share your feedback, and for your kind words for Areg! We are so glad to hear that he and Theresa were able to make sure that bringing home your new Ford went smoothly! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

March 25, 2022

Areg was so helpful. I was super particular in what I wanted and he went out of his way to try and find a good fit for me. He talked me through everything with patience a More

by StacyL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Dwinell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Moss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Bettinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Areg Muradian
Mar 28, 2022 -

Heritage Ford responded

Stacy, Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with our team to shop for your new Ford, and that they were able to make sure that the entire process went smoothly! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

March 25, 2022

I found it very frustrating to get offered less money for my car at the dealership i bought it from compared to a random dealership not even in vermont. I was offered a solid $10,000 at that dealership then More

by kathryn.craig22
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rich Bettinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2022 -

Heritage Ford responded

Amy, We are sorry to hear that your experience working with our team was less than perfect. We strive to be transparent when it comes to values on vehicles, and unfortunately in the case of newer vehicles with low mileage the valuations are higher than what the MSRP was originally, which makes it more difficult for us to meet estimated market values. We would like to invite you to contact our General Sales Manager, Zack Roberts, if you you are interested in further discussion about this. He can be reached directly at (802) 865-8263, Thank you again for your feedback, and we look forward to hearing from you

March 24, 2022

Very good and professional, felt like I wasn’t being swindled or taken advantage of More

by Davenfonet
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Turner Ede
Mar 28, 2022 -

Heritage Ford responded

Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Turner to shop for your new Ford, and that he was able to make sure that everything went smoothly for you! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

March 23, 2022

My vehicle was brought for exhaust manifold gaskets along for a shifter linkage. It was fixed perfectly along with being informed where in the process it was. I am very happy with the process More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerit Barton
Mar 28, 2022 -

Heritage Ford responded

John, Thank you for taking the time to share your feedback - We are pleased to hear that you enjoyed working with Jerit, and that he was able to make sure that the repairs to be made to your vehicle were completed smoothly. We look forward to seeing you again when it's time for your next scheduled maintenance visit, Until then, safe travels!

March 19, 2022

Bill And Celeste where fantastic and professional to work with I highly recommend Them and I am looking forward to working with them in the future. More

by Ryan Gardner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Celeste DesRosiers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill LaBonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

Heritage Ford responded

Ryan, Thank you for taking the time to share your feedback - We are pleased to hear that you enjoyed working with Bill and Celeste to shop for and bring home your new Ford, and that everything went smoothly for you! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

March 19, 2022

I can’t thank Charlie and Theresa enough for all of their help! They made this process so enjoyable and easy for me! I ended up with the car of my dreams and the experience was nothing but pleasant! I would More

by Nic perren
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Moriarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Moss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

Heritage Ford responded

Nic, Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Charlie and Theresa, and that they were able to help you find your dream vehicle, and make sure that everything went smoothly for you! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

March 18, 2022

Both Bill and Theresa were great! My order of a 2022 Ford Maverick went very well. The customer service was excellent and both Bill and Theresa were very nice to work with. More

by elyons6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill LaBonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Moss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

Heritage Ford responded

Thank you for taking the time to share your feedback - We are pleased to hear that you enjoyed working with Bill and Theresa, and that they were able to make shopping for and taking home your new Maverick a smooth and enjoyable experience! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

March 18, 2022

Nathan was great to work with in our purchase of a new Ford Bronco. He answered all our questions and was very knowledgeable. Celeste was great to work with on getting all the paperwork completed. Shaw More

by Bronco
Recommend Dealer
Yes
Employees Worked With
Celeste DesRosiers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Wardwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Clifford
Mar 21, 2022 -

Heritage Ford responded

Thank you for taking the time to share your feedback - We are pleased to hear that you enjoyed working with Nathan and Celeste to shop for and take home your new Bronco, and that everything went smoothly for you! We look forward to seeing you in the service department when it's time for your next scheduled maintenance visit, Until then, safe travels!

March 17, 2022

Nathan was awesome, first truck didn’t work out but was quick to find another that was even better More

by T.josephsonff33
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Celeste DesRosiers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Wardwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2022 -

Heritage Ford responded

Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Nathan to shop for your new Ford, and that everything went smoothly for you! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

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