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Heritage Ford

South Burlington, VT

4.9
1,902 Reviews
Heritage Ford is the Champlain Valley's home for quality new and certified used Ford vehicles, as well as used vehicles of all makes and models. We have been serving customers in Burlington, Shelburne, Essex, Colchester, St. Albans, and Montpelier since 1994, and since then we have committed ourselves to providing a quality experience to you, our customer.
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1600 Shelburne Rd.

South Burlington, VT

05403

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Showing 1,902 reviews

April 19, 2022

Professional with great inventory. Was able to get a great deal on a quality car as well as a solid monthly payment. More

by austinmayo345
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Heck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Celeste DesRosiers
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Dwinell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Halliday
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Areg Muradian
Apr 20, 2022 -

Heritage Ford responded

Austin, Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Jake and our team to shop for and bring home your new Ford, and that everything went smoothly for you! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

April 18, 2022

What started as a "maybe I'll take a quick test drive" turned into me leasing a fabulous new Bronco Sport Outer Banks! Bill was attentive & friendly to work with - never veering into "pushy sales guy" ter More

by KatrinaH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Heck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill LaBonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Halliday
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2022 -

Heritage Ford responded

Katrina, Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Bill, Marc and our team to find and take home your new Bronco Sport, and that everything went smoothly for you throughout the process! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit. Until then, please feel free to let us know if you have any additional questions about your new Bronco, and safe travels!

April 18, 2022

Second vehicle that I have a bought from this dealership. I would recommend it to anybody they truly do make the Buying purchase very easy. I never thought that I was going to go home on the same day with More

by jhaack2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Celeste DesRosiers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill LaBonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2022 -

Heritage Ford responded

Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Bill and our team to shop for and bring home your new Ford, and that everything went smoothly for you! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

April 18, 2022

Bill was very helpful and knowledgeable, he communicated well and didn’t inundate you unnecessarily. More

by workspq
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Celeste DesRosiers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill LaBonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2022 -

Heritage Ford responded

Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Bill to shop for your new Ford, and that he and our team were able to make sure everything went smoothly for you! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

April 16, 2022

The service personal were courteous and polite. They were efficient in completing my Vermont State Inspection and with the explanation of why it failed due to, in my opinion, the state of Vermonts More

by VTskibum
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The service tech. I don’t know his name., Shawn Clifford
Apr 18, 2022 -

Heritage Ford responded

Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with our service team, and that your appointment for your state inspection went smoothly. We look forward to seeing you again when it's time for your next scheduled maintenance visit, Until then, safe travels!

April 11, 2022

Charlie and Theresa were amazing! They were professional, helpful, and knowledgeable. When I was wrapping up with Theresa on the financial side, Charlie was already on the phone with More

by JBaretz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Moriarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Moss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Graham, Shawn Clifford
Apr 11, 2022 -

Heritage Ford responded

Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Charlie and Theresa to shop for and take home your new Ford, and that they were able to make sure everything went smoothly for you throughout the process! We look forward to seeing you in the service department when it's time for your next scheduled maintenance visit, Until then, safe travels!

April 08, 2022

I wanted a Black Diamond Bronco which felt next to impossible to ever get. Rich, the salesman that I worked with was persistent in trying to find me exactly what I was looking for. I really felt lik More

by Paula.A
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Bettinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2022 -

Heritage Ford responded

Paula, Thank you for taking the time to share your feedback - We are pleased to hear that you enjoyed working with Rich, and that he was able to help find your dream new Bronco! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

April 05, 2022

Second vehicle purchased at Heritage. Bill was very helpful and informative. Process went very smoothly. More

by panair50
Recommend Dealer
Yes
Employees Worked With
Bill LaBonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Moss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2022 -

Heritage Ford responded

Thank you for taking the time to share your feedback - We are so glad to hear that you have continued to enjoy working with Bill for your automotive needs, and that he was able to make bringing home your newest Ford a smooth experience! We look forward to seeing you in the service department when it's time for your next schedule maintenance visit, Until then, safe travels!

April 05, 2022

Super smooth and east experience. I am an online car buyer and I am not looking for the "Let me talk to my manager" back and forth garbage. This was smooth and effortless. Thank you. More

by chris.auer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Celeste DesRosiers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Stock
Apr 06, 2022 -

Heritage Ford responded

Chris, Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed the process of choosing your vehicle online, and that our team was able to make sure the experience was a smooth one for you! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

April 05, 2022

Very good experience. Sales staff were responsive and not at all pushy. Very patient and easy to work with. More

by KK
Recommend Dealer
Yes
Employees Worked With
Jake Dwinell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2022 -

Heritage Ford responded

Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Jake to shop for your new Ford, and that everything went smoothly for you! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

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