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Heritage Ford

South Burlington, VT

4.9
1,902 Reviews
Heritage Ford is the Champlain Valley's home for quality new and certified used Ford vehicles, as well as used vehicles of all makes and models. We have been serving customers in Burlington, Shelburne, Essex, Colchester, St. Albans, and Montpelier since 1994, and since then we have committed ourselves to providing a quality experience to you, our customer.
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1600 Shelburne Rd.

South Burlington, VT

05403

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Showing 1,902 reviews

May 03, 2022

Multiple experience with Heritage Sales. All have been good. The only qualm I have is that Ford tried to push a price increase after I had locked in a price when I originally ordered. The More

by Automasterz98
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill LaBonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2022 -

Heritage Ford responded

Thank you for taking the time to share your feedback - We are pleased to hear that you enjoyed working with Bill and our team, and that they were able to make sure everything went smoothly for you! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

May 03, 2022

Bill LaBonte was very professional and personally welcoming at Heritage Ford. I purchased a 2022 Maverick, and am extremely happy with the vehicle and the experience. I will definitely seek out Bill More

by wrenchingdonkey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill LaBonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2022 -

Heritage Ford responded

Thank you for taking the time to share your feedback, and for your kind words for Bill and our team! We are so pleased to hear that you enjoy with them, and that everything went smoothly for you. We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

May 03, 2022

Bill L, Marc H, and Celeste D. Worked with me to make my truck buying experience happen. Traditionally these are long drawn out negative chores. These guys made it fast and easy, More

by SeanMc
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Celeste DesRosiers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill LaBonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Halliday
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2022 -

SeanMc responded

Thanks

May 10, 2022 -

Heritage Ford responded

Sean, Thank you for taking the time to share your feedback - We are pleased to hear that you enjoyed working with Bill and our team to shop for your new Ford, and that everything went smoothly for you! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

May 02, 2022

The whole process from the ordering the Bronco to the purchase/financing, Bill made it all great! I felt well informed and 100% like Bill cared. More

by Julie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill LaBonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Moss
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2022 -

Heritage Ford responded

Julie, Thank you for taking the time to share your feedback - We are pleased to hear that you enjoyed working with Bill to shop for your new Ford, and that everything went smoothly for you! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

May 02, 2022

Cannot say enough good things about our experience with Heritage Ford. Michael Stock and Theresa Moss were an absolute pleasure to work with. Buying a car can be highly stressful as it is, and we were init More

by Mollie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Theresa Moss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Stock
May 02, 2022 -

Heritage Ford responded

Mollie, Thank you for taking the time to share your feedback, and for your kind words for Michael and Theresa! We are pleased to hear that you enjoyed working with them, and that they were able to make sure taking home your new Bronco Sport went smoothly! While we understand we may not see you for regular maintenance on your Bronco, please do feel free to let us know if you have any questions about it, Thank you again, and safe travels!

May 02, 2022

Bill Labonte was very knowledgable and efficient. The process from test drive to purchase was quicker than I recall. I have been a longtime Heritage Toyota customer and the Ford "side" was equally su More

by victoria.loner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill LaBonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2022 -

Heritage Ford responded

Victoria, Thank you for taking the time to share your feedback and for making Heritage your dealership(s) of choice over the years! We are pleased to hear that you enjoyed your first experience working with the Ford team, and that everything went smoothly for you. We look forward to seeing you in the service department when it's time for your next scheduled maintenance visit, Until then, safe travels!

April 30, 2022

I appreciate a dealership that minimizes the runaround. Fair numbers and full disclosure. No surprises. Thanks to Michael Stock and Theresa Moss, my car information, the trade, the financing, auto preparat More

by Tcummingsvt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Dwinell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Moss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike LeClerc, Michael Stock
May 02, 2022 -

Heritage Ford responded

Thank you for taking the time to share your feedback - We are so pleased to hear that you enjoyed working with Michael and Theresa to shop for your new Ford, and that everything went smoothly for you! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

April 30, 2022

My sales rep, Turner, was there every step of the way. He even delivered my vehicle to me when I had no family/friends who could make a 4hr round trip. Bought sight unseen but Turner provided videos I req More

by Satisfied NY customer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Heck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Turner Ede
May 02, 2022 -

Heritage Ford responded

Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Turner and our team to shop for your new Ford, and that they were able to make sure everything went smoothly for you! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

April 30, 2022

Both Jake, and Celeste exceeded our expectations during our car purchase. They were honest and helpful, and made us feel welcome.I would highly recommend Heritage to anyone looking at a new or used vehicle More

by cileewabit
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Celeste DesRosiers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Dwinell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Halliday
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2022 -

Heritage Ford responded

Thank you for taking the time to share your feedback - We are so pleased to hear that you enjoyed working with Jake and Celeste to shop for your new Ford, and that everything went smoothly for you throughout the process! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

April 29, 2022

My second vehicle purchase from this dealership. I enjoy Turner and his salemanship. I will be back at the end of this lease as well. More

by Wenhnitiio
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Theresa Moss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Turner Ede
May 02, 2022 -

Heritage Ford responded

Thank you for taking the time to share your feedback - We are pleased to hear that you enjoyed working with Turner once again to bring home your newest Ford, and that he and our team were able to make sure that your lease renewal process was a smooth one! We look forward to seeing you in the service department when it's time for your next scheduled maintenance visit, Until then, safe travels!

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