Back

Heritage Ford

South Burlington, VT

4.9
1,902 Reviews
Heritage Ford is the Champlain Valley's home for quality new and certified used Ford vehicles, as well as used vehicles of all makes and models. We have been serving customers in Burlington, Shelburne, Essex, Colchester, St. Albans, and Montpelier since 1994, and since then we have committed ourselves to providing a quality experience to you, our customer.
Contact Dealership

1600 Shelburne Rd.

South Burlington, VT

05403

Directions

By Type

Showing 1,902 reviews

July 26, 2022

Extremely pleasant experience working with both Bill LaBonte (sales) and Theresa Moss (finance). Everyone was very welcoming and informative. Even when it came down to the paperwork/logistics at the end More

by Elliot
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill LaBonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Moss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2022 -

Heritage Ford responded

Elliot, Thank you for taking the time to share your feedback, and for your kind words for Bill and Theresa! We are so glad to hear that you enjoyed working with them, and that your shopping experience was a smooth and stress free one! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

July 26, 2022

This is the second vehicle our district has leased/purchased from this dealership and both times the service was excellent, timely and very efficient. Great place to work with, and all the sta More

by ejennings
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill LaBonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Moss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2022 -

Heritage Ford responded

Thank you for taking the time to share your feedback - We are so glad to hear that you have continued to enjoy working with Bill for your district's transportation needs, and that your recent experience went smoothly! We look forward to seeing you in the service department when it's time for your fleet's regularly scheduled maintenance visits, Until then, safe travels!

July 25, 2022

Noah is a fantastic young dealer getting his start in the industry. Very nice working with him at Heritage Ford. We’ve been customers of Heritage for years, great staff committed to helping you. More

by Schmmidtty
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Heck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Halliday
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noah Adams
Jul 26, 2022 -

Heritage Ford responded

Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Noah to shop for your new Ford, and that he and our staff made sure everything went smoothly for you! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

July 24, 2022

We worked with Bill Labonte and Celeste DesRosiers. They were both incredibly professional and kind. Bill took the time on a 90 degree day to walk us through all the features of our new Bronco Sport an More

by VTFamilyof4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Celeste DesRosiers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill LaBonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2022 -

Heritage Ford responded

Thank you for taking the time to share your feedback, and for your kind words for Bill and Celeste! We are so glad to hear that you enjoyed working with them, and that everything went smoothly for you! We hope to see you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

July 23, 2022

Jake and Theresa were extremely knowledgeable, professional, and enjoyable, without pressuring or rushing us. Thanks! More

by dhedden2016
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jake Dwinell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Moss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2022 -

Heritage Ford responded

Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Jake and Theresa to shop for your new Ford, and that everything went smoothly for you! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

July 21, 2022

Bill has been very helpful over the past 6 years helping my husband and I into multiple vehicles. He is always well informed and knowledgeable on and takes all of our thoughts into consideration. More

by Jxunderwood20
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Celeste DesRosiers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill LaBonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2022 -

Heritage Ford responded

Thank you for taking the time to share your feedback - We are pleased to hear that you and your family have continued to enjoy working with Bill to shop for your vehicles over the years, and that your recent experience was equally enjoyable. We look forward to seeing you in the service department when it's time for your new Ford's first scheduled maintenance visit, Until then, safe travels!

July 19, 2022

I had a great buying experience. Nathan and Theresa were helpful, professional, and answered all my questions. I really appreciated how I felt no pressure to make decisions. More

by JohnnyG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill LaBonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Wardwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Halliday
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Moss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2022 -

Heritage Ford responded

Johnny, Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Nathan and Theresa to shop for and bring home your new Ford, and that they were able to make the experience a smooth and stress-free one! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

July 15, 2022

Sales person provided updates. Explanation of features limited. No expertise to learn about how to use the gooseneck setup. Found the emergency key laying in the bed of the truck. More

by wsavaria
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Celeste DesRosiers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Turner Ede
Jul 18, 2022 -

Heritage Ford responded

Thank you for taking the time to share your feedback - We are sorry to hear that your experience with our team was less than perfect. We would appreciate the opportunity to learn more about your visit, so that we may better serve you in the future. We would like to invite you to contact our sales manager, Marc Halliday. He can be reached at (802) 865-8210, Thank you again for your feedback, and we look forward to hearing from you

July 13, 2022

Salesman was friendly and knowledgeable. Manager and finance people were concise. They worked with me! More

by WWaller
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Celeste DesRosiers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Halliday
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Stock
Jul 13, 2022 -

Heritage Ford responded

Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with our team to shop for and bring home your new Ford, and that everything went smoothly for you! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

July 12, 2022

The team was great to work with, very attentive and considerate of ones needs. We had an overall good experience working with Heritage Ford,. More

by biz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Theresa Moss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Stock
Jul 13, 2022 -

Heritage Ford responded

Thank you for taking the time to share your feedback - We are pleased to hear that you enjoyed working with Michael and Theresa, and that they were able to make shopping for your new Ford a smooth and enjoyable experience! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels and enjoy your new Ford!

...
53
...