Heritage Ford | Page 188

My husband and I had a newer SUV we wanted to trade in for a car with better gas mileage. Mike in sales went through our needs and budget, and we decided on a 2013 Focus. Mike was easy to talk to, knowled for a car with better gas mileage. Mike in sales went through our needs and budget, and we decided on a 2013 Focus. Mike was easy to talk to, knowledgable and focused on educating us, never pressuring us. Skip talked us through several purchasing options and got us the very best trade-in value he could for our SUV. Skip made sure we were informed on all our options, and sincerely wanted us to be comfortable with the purchase. Steve explained our financing and took the time to go over all the numbers with us. We got a great rate and felt very comfortable with the price of the car and the monthly payment. Jamie spoke with us while our new car was being made ready, and we enjoyed learning more about the dealership and the people who worked there. We were honestly a bit surprised to meet with warm, friendly, honest people from start to finish - that doesn't happen at most car dealerships! We highly recommend Heritage Ford! More

We had a wonderful experience at Heritage starting with Chris Howe - who was the sales rep that first approached me. He was pleasant, polite and did not push anything on me. He listened to me and helped Chris Howe - who was the sales rep that first approached me. He was pleasant, polite and did not push anything on me. He listened to me and helped me on any question I had. I went into Heritage knowing what we wanted in a used truck, what we could spend month on a used truck, etc. and Chris and the Heritage Team made it happen. When it comes time to trade our other car in for something newer - we will definitely go to Heritage Ford first! More

This was my first experience with your dealership and I appreciate the way you worked with me to meet my needs.Communication was clear and service was efficient. I was impressed with Charlie's ability to appreciate the way you worked with me to meet my needs.Communication was clear and service was efficient. I was impressed with Charlie's ability to answer my questions and fit me with the vehicle that serves my lifestyle. Skip was willing to help with negotiating what seems like a fair deal and that was extremely key to closing the sale. Steve was excellent in his willingness to stay a bit late while remaining patient and concise as we completed the paperwork. I look forward to building a relationship that will hopefully bring me back when the need presents itself. More

Bill Hungerford was everything I was looking for for a sales rep, he was knowledgable, responded to all my questions and had a can due attitude. I live in southern Vermont but no one in my area was able t sales rep, he was knowledgable, responded to all my questions and had a can due attitude. I live in southern Vermont but no one in my area was able to provide accurate or proper answers to my questions. As far as a can due attitude, it turned out that Ford did not offer the color combination on a F150 that was listed in the brochure. Bill got the body shop to change the trim color for a reasonable price. Dealing with him was well worth the two long trips to Burlington. More

Everyone was so helpful and great! The only thing I would wish could change - and this is no fault of the dealerships - is the delivery time of a built new vehicle. Otherwise everything was perfect!! would wish could change - and this is no fault of the dealerships - is the delivery time of a built new vehicle. Otherwise everything was perfect!! More

We recently worked with Josh to purchase our 2013 Escape. Josh was great to work with! He is easy-going with a fun sense of humor. He worked hard to locate the model that best matched the features we were Josh was great to work with! He is easy-going with a fun sense of humor. He worked hard to locate the model that best matched the features we were looking for. When he didn't immediately have an answer, he was upfront about it and looked into it immediately. We couldn't have been happier with our experience at Heritage Ford. Everyone worked very well as a team and made it clear their number one priority is customer satisfaction. More

Every person involved with the lease of my car has provided friendly and courteous hospitable service. All professional and courteous at every step of the process. I would recommend them to anyone! G provided friendly and courteous hospitable service. All professional and courteous at every step of the process. I would recommend them to anyone! Great experience! It was a pleasure dealing with the entire staff at the dealership. More

I knew what I wanted for a vehicle and wanted to expedite the buying process so I talked via emails to select the car I wanted, negotiate the price and set up all the paper work so I was literally at the dea the buying process so I talked via emails to select the car I wanted, negotiate the price and set up all the paper work so I was literally at the dealership for less than 40 minutes to purchase my new Focus. Overall I'm very happy with the whole experience. More

I was very pleased with the treatment and service we received from Brian LaRoche on our first service appointment for our new Ford Fusion. He was very easy to talk with and was able to complete our ser received from Brian LaRoche on our first service appointment for our new Ford Fusion. He was very easy to talk with and was able to complete our service in a very short period of time while we waited in the customer lounge. I would definitely recommend Heritage Ford for their high commitment to service and I would especially give kudos to Brian. More

Charlie was a diamond in the rough. He helped take the time to answer my questions and patiently wait while I took a few cars on a test drive. I would highly recommend this establishment and Charlie. time to answer my questions and patiently wait while I took a few cars on a test drive. I would highly recommend this establishment and Charlie. This is a top notch establishment. More