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Heritage Ford

South Burlington, VT

4.9
1,829 Reviews
Heritage Ford is the Champlain Valley's home for quality new and certified used Ford vehicles, as well as used vehicles of all makes and models. We have been serving customers in Burlington, Shelburne, Essex, Colchester, St. Albans, and Montpelier since 1994, and since then we have committed ourselves to providing a quality experience to you, our customer.
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1600 Shelburne Rd.

South Burlington, VT

05403

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Showing 1,829 reviews

January 26, 2013

My husband and I had a newer SUV we wanted to trade in for a car with better gas mileage. Mike in sales went through our needs and budget, and we decided on a 2013 Focus. Mike was easy to talk to, knowled More

by rebecca_sara
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Connolly
Jan 28, 2013 -

Heritage Ford responded

Rebecca, Thank you for sharing your feedback from your visit to our showroom. I am glad to hear that Skip, Steve, Jaime and Michael were able to make the purchase of your new Focus an enjoyable one. On behalf of all of us at Heritage Ford, I hope you and your husband continue to enjoy your new Focus, and we look forward to seeing you in the service lane soon for your first scheduled maintenance visit. Yours, Dave Machavern President Heritage Ford

November 21, 2012

We had a wonderful experience at Heritage starting with Chris Howe - who was the sales rep that first approached me. He was pleasant, polite and did not push anything on me. He listened to me and helped More

by javagirl007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
lori pilus, Steve Connors
Nov 23, 2012 -

Heritage Ford responded

Thank you for taking the time to share your feedback from working with Chris. I am pleased to hear that he was able to make the purchase of your new truck an enjoyable experience, and that he was able to help you find the right truck for your needs at a payment that fit your budget. On behalf of Chris and everyone at Heritage Ford, I hope you enjoy your new truck, we look forward to seeing you again soon, Yours, Dave Machavern President Heritage Ford

November 15, 2012

This was my first experience with your dealership and I appreciate the way you worked with me to meet my needs.Communication was clear and service was efficient. I was impressed with Charlie's ability to More

by Deborah Malgeri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nov 15, 2012 -

Heritage Ford responded

Deborah, Thank you for taking the time out of your day to share your feedback with Heritage Ford, we really appreciate it. I'm glad to hear that working with Stephen, Skip, and Charlie worked out well for you and that you are satisfied with your experience. Thank you for choosing Heritage Ford and we look forward to seeing you in the service lane. Sincerely, Dave Machavern President Heritage Ford

October 31, 2012

Bill Hungerford was everything I was looking for for a sales rep, he was knowledgable, responded to all my questions and had a can due attitude. I live in southern Vermont but no one in my area was able t More

by nlihasz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Hungerford, Bill Hungerford
Oct 31, 2012 -

Heritage Ford responded

nlihasz, Thank you for sharing your feedback with us online, we appreciate your time. I'm very glad to hear working with Bill was a great fit for your needs and that he was able to assist you throughout the purchasing process. Thanks for making the trip up to Burlington multiple times and for purchasing from Heritage Ford. I hope you're enjoying your new F-150 and that you're very satisfied with the color alterations and your overall Heritage Ford experience. If you ever have any questions, please feel free to contact us. Welcome to the H-Team! Sincerely, Dave Machavern President Heritage Ford

September 17, 2012

Everyone was so helpful and great! The only thing I would wish could change - and this is no fault of the dealerships - is the delivery time of a built new vehicle. Otherwise everything was perfect!! More

by Libdog79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 18, 2012 -

Heritage Ford responded

Thank you for sharing your feedback from working with Charlie, Steve and our staff. I am glad to hear they were able to make the purchase of your new vehicle an enjoyable experience. It is unfortunate that there are occasionally delays in the arrival of new vehicles, however we hope that you enjoy your new vehicle, and we look forward to seeing you in the service lane soon, Yours, Dave Machavern President Heritage Ford

September 10, 2012

We recently worked with Josh to purchase our 2013 Escape. Josh was great to work with! He is easy-going with a fun sense of humor. He worked hard to locate the model that best matched the features we were More

by Springhill
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Fromer
Sep 11, 2012 -

Heritage Ford responded

Springhill, Thank you for taking the time to review us online, we greatly appreciate it. I'm glad to hear working with Josh was a good fit for your purchase. Thank you for your kind words, and we look forward to seeing you in the service lane. Thanks for choosing Heritage Ford and welcome to the H-Team! Sincerely, Dave Machavern President Heritage Ford

July 10, 2012

Every person involved with the lease of my car has provided friendly and courteous hospitable service. All professional and courteous at every step of the process. I would recommend them to anyone! G More

by nvillalb
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Jul 10, 2012 -

Heritage Ford responded

Thank you for taking the time to share your feedback from your visit to our showroom. I am glad to hear that David and Stephen were able to make your experience an enjoyable one. On behalf of all of us at Heritage Ford, thank you for your business, and I hope you are enjoying your new vehicle. We look forward to seeing you in the service lane, Yours, Dave Machavern President Heritage Ford

July 02, 2012

I knew what I wanted for a vehicle and wanted to expedite the buying process so I talked via emails to select the car I wanted, negotiate the price and set up all the paper work so I was literally at the dea More

by dcobs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Cobler
Jul 02, 2012 -

Heritage Ford responded

Hello, First, I'd like to thank you for taking time out of your day to review us online, your kind words, and for choosing Heritage Ford, we truly appreciate your business. It seems like you had quite the quick and easy purchase, and we hope you've been enjoying your new Focus. We look look forward to seeing you in the service lane. Sincerely, Dave Machavern President Heritage Ford

June 25, 2012

I was very pleased with the treatment and service we received from Brian LaRoche on our first service appointment for our new Ford Fusion. He was very easy to talk with and was able to complete our ser More

by dicicco1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian LaRoche
Jun 25, 2012 -

Heritage Ford responded

Thank you for taking the time to share your feedback from working with Brian. I am glad to hear that he was able to make your first visit to our service department and enjoyable one. On behalf of Brian, and all of us at Heritage Ford, I hope you enjoy your new Fusion, and we look forward to seeing you in the service lane again! Welcome to the H-Team! Yours, Dave Machavern President Heritage Ford

April 21, 2012

Charlie was a diamond in the rough. He helped take the time to answer my questions and patiently wait while I took a few cars on a test drive. I would highly recommend this establishment and Charlie. More

by vermont1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 23, 2012 -

Heritage Ford responded

Hello, Thank you for taking the time to review us online. I'm glad to hear Charlie was patient with your questions and helped you with your test drives. Thank you for the kind words regarding Heritage Ford, we look forward to seeing you again soon. Thank you, Dave Machavern President Heritage Ford

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