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Heritage Ford
South Burlington, VT
1,899 Reviews
Heritage Ford is the Champlain Valley's home for quality new and certified used Ford vehicles, as well as used vehicles of all makes and models. We have been serving customers in Burlington, Shelburne, Essex, Colchester, St. Albans, and Montpelier since 1994, and since then we have committed ourselves to providing a quality experience to you, our customer.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,899 reviews
August 04, 2015
Great car, horrible followup service After some painful negotiations that involved them trying to guilt me into accepting less for my trade than was originally offered, my new car was del After some painful negotiations that involved them trying to guilt me into accepting less for my trade than was originally offered, my new car was delivered with scratches and scuffs in the interior on June 8th. At the time I thought "Oh, that'll probably be fine, I'll just ignore it." And the car is really great, I love it. But it irritated me that my brand new car already had issues. On June 9th I contacted the salesman Andrew Melvin to let him know that there were some scratches and scuffs on the top of the steering column. He asked I stop by with it, which I did. He said he'd get back to me in a week with a solution. On June 28th (after two weeks of silence) I emailed him asking for a status and he said it'd still be another week or so. After FOUR more weeks of silence I re-emailed him asking for an update. He stated "We can try to get you the part at our cost but the expense will be on you. " I replied that it was insulting to be told I needed to pay to correct issues that came with the car. I said I needed it to get fixed ASAP or to tell me if they won't. That was over a week ago. The only email I've received is a "Personal thanks" for buying the car that was clearly system generated - and ill timed. No customer should have to persistently followup with a person or company over and over after being ignored only to be told that they'll have to pay to fix the issues that existed when the car was delivered. Unfortunate. More
by Ron C.
Employees Worked With
I don't remember the name of the guy' that called me the night the agreement was made to buy the car..
August 04, 2015
Great experience! We are a Mom and Pop (seriously just the two of us!) landscaping business so when our old dump truck gave up in early May we were in a world of hurt We are a Mom and Pop (seriously just the two of us!) landscaping business so when our old dump truck gave up in early May we were in a world of hurt!! BUT Heritage had two 2015 F550's Diesels on the lot and outfitted and ready for work! Our truck gave out on Tuesday and Melvin had us back in business with a new truck on Wednesday! We picked our new truck up at 4 pm and delivered a load of compost to our client right on schedule! More
by Ember
Employees Worked With
August 03, 2015
Found the right truck Andrew Melvin and Eric Culmo worked hard to find the right truck for my needs and the right price! Steve Conners made the paper work seem easy. Than Andrew Melvin and Eric Culmo worked hard to find the right truck for my needs and the right price! Steve Conners made the paper work seem easy. Thanks guys, Jere Urban More
by customer
Employees Worked With
Steve Connors
July 28, 2015
New Utility Van I work for a non-profit and we recently purchased a new Ford Transit Connect van. I worked with Andrew Melvin on this and he was able to find exactly I work for a non-profit and we recently purchased a new Ford Transit Connect van. I worked with Andrew Melvin on this and he was able to find exactly what we needed including interior accessories. There were a few complications with finalizing paperwork on my end and it was all handled easily and professionally by Andrew and Steve. This was about as easy, pleasant and straight forward a car buying experience I could have imagined. Thanks for all of your help. The van is great! More
by Tim Y
Employees Worked With
Steve Connors
July 18, 2015
Excellent Escape Experience Charlie Molinari at Heritage Ford was very helpful, supportive and patient during our SUV search. When we decided to purchase the Escape he went to ba Charlie Molinari at Heritage Ford was very helpful, supportive and patient during our SUV search. When we decided to purchase the Escape he went to bat for us to get an excellent purchase price and trade in value. We wholly endorse Charlie and Heritage Ford. Bob and Jane Miller More
by Bob and Jane
July 06, 2015
Test drive Hi, Went in to look a used truck and Kevin showed it to me. He also showed me a better truck for my needs. Was not able to get that deal, but th Hi, Went in to look a used truck and Kevin showed it to me. He also showed me a better truck for my needs. Was not able to get that deal, but they are working on my needs and will get back to me. More
by Dave w
Employees Worked With
Kevin Dowd
July 01, 2015
The best truck buying experience ever. This deal would not have happened without the fantastic personal and sales abilities and deep product knowledge of Michael Connelly, Andrew Melvin, an This deal would not have happened without the fantastic personal and sales abilities and deep product knowledge of Michael Connelly, Andrew Melvin, and Steven Connors.. More
by Frank
Employees Worked With
Steve Connors, Michael Connolly
June 29, 2015
Happy Customer I recently worked with Kyle for the second time in 3 months following a total loss of my previous truck in a collision. He was extremely helpful in fi I recently worked with Kyle for the second time in 3 months following a total loss of my previous truck in a collision. He was extremely helpful in finding a replacement with me that met my business and personal needs. And again, I found him technically knowledgable, professional, and responsive, including communicating with me on his days off. I am impressed with overall atmosphere at the Heritage location and find everyone I encounter there to be helpful and professional. And last, I Love my New Truck! More
by DB Thibeault
Employees Worked With
Steve Connors, Mike Hassett, Kyle Owen
June 19, 2015
Bought a certified pre owned Was looking to trade in my car that I had for the same make and model just newer with additional features, Chad was able to get me the car I have been Was looking to trade in my car that I had for the same make and model just newer with additional features, Chad was able to get me the car I have been wanting at a price that you couldn't beat anywhere else! More
by smcgarghan
Employees Worked With
Steve Connors, Chad Tobin
June 18, 2015
New Ford Fusion Kevin is the reason we bought a new card. We walked into the dealership just looking to see what cars suited us, and we left driving a brand new Ford Kevin is the reason we bought a new card. We walked into the dealership just looking to see what cars suited us, and we left driving a brand new Ford Fusion. Kevin is wonderful, very patient and kind. He took the time to walk us through several different vehicles, listened to what we were looking for in a vehicle, and matched us with a car that had everything we wanted. You can trust him. We are very happy with our car and we will continue to do business with Kevin for as long as he works at Heritage. I would highly recommend asking for him when you're shopping at Heritage. More
by Harley Eriksen
Employees Worked With
Kevin Dowd
