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Heritage Ford

South Burlington, VT

4.9
1,829 Reviews
Heritage Ford is the Champlain Valley's home for quality new and certified used Ford vehicles, as well as used vehicles of all makes and models. We have been serving customers in Burlington, Shelburne, Essex, Colchester, St. Albans, and Montpelier since 1994, and since then we have committed ourselves to providing a quality experience to you, our customer.
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1600 Shelburne Rd.

South Burlington, VT

05403

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Showing 1,829 reviews

June 04, 2013

The attention to detail and friendliness of the service staff was excellent. State inspection and service was done in a very timely manner! Very service minded and very professional treatment. I felt ve More

by dicicco1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
Jun 04, 2013 -

Heritage Ford responded

Thank you for posting this review of your recent service experience at Heritage. I am glad that Gary was able to give you the professional treatment you deserved and his actions gave you faith in the quality of our technician's work. I look forward to you being able to enjoy the comfort of our new service facilities, which should be up and running in the coming months. Thank you again for this review and for your business. Sincerely, Angelo Catalona Customer Relations Specialist Heritage Ford

May 25, 2013

I brought my truck to the HERITAGE COLLISION CENTER for repairs following a bad traffic accident. In working with, both Mike King and Derrick Van Zyl, on the overwhelming task of repairing my vehicle, I re More

by NelsonSB
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike King, Derrick Van Zyl, Staff
May 29, 2013 -

Heritage Ford responded

Thank you so much Neslon SB, for this glowing review of our Collision Center and it's personnel. I am overjoyed to know that between Mike, Derrick, and the rest of our crew, we were able to instill such confidence that your truck would be returned to you in excellent condition. Again, thank you for taking the time to post your review about the job our Collision Center did for you. It is quite rewarding to know that we made such and impression and got your truck back on the road looking like it was never in an accident. Sincerely, Angelo Catalona Customer Relations Specialist Heritage Ford

May 15, 2013

Dealer was very friendly and made getting a new vehicle fun and exciting. I got a great deal on my new car and am happy with the overall experience! More

by Mwhitej
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Tobin
May 15, 2013 -

Heritage Ford responded

Mwhitej, Thank you for sharing your most recent experience with the Heritage Ford H-Team with us on DealerRater, we greatly appreciate it. I'm glad to hear that you had a great time getting into a new vehicle and even described the purchasing process as fun and exciting - you don't hear that too often! Again, thank you for sharing your experience with Chad and for choosing Heritage Ford. We look forward to seeing you in the service lane! If you ever have any questions or concerns, please feel free to call or stop by the showroom! Sincerely, Angelo Catalona Customer Relations Specialist Heritage Ford

April 29, 2013

I spent months researching the new car I wanted to buy, and when it came down to visiting dealerships and test-driving cars, Heritage Ford was the best experience hands-down. Corey spent a significant amo More

by cwelchvt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Connors
Apr 30, 2013 -

Heritage Ford responded

And thank you for allowing us to earn your business and help find you the right car. I am glad to learn, that between Corey, Skip and Steve, we were able to provide an enjoyable buying experience with the level of service and comfort you deserve. The warranties that Ford offer are quite extensive, and I look forward to taking care of your service needs during, and after the warranty periods. Please keep in mind, that you can always get a hold of Steve if you are interested in extending your warranty coverage. Thank you again for choosing Heritage for you new car, and I hope you are enjoying it! Sincerely, Angelo Catalona Customer Relations Specialist Heritage Ford

April 24, 2013

I was recently in the market for a new car, and checked all the dealerships on Shelburne Rd to find what I was looking for. After scoping out the competition, I decided to go with Heritage. The salesman an More

by lmurphy923
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 24, 2013 -

Heritage Ford responded

Thank you for the great review! I am glad that your search for car led you to Heritage and that Corey and Stephan treated you with the kindness and respect you deserve. Also, I am pleased to learn that you have been able to use Corey as a resource after your lease. When it is time, our service team will be happy to do that for you as well. Thank you again for the opportunity to earn your business, and I hope you are enjoying your new car. Sincerely, Angelo Catalona Customer Relations Specialist Heritage Ford

April 23, 2013

Excellent customer service. Process was very quick and stress free. I'm very satisfied with my experience and would highly recommend this dealership to friends and family. More

by Mbruner22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Tobin
Apr 24, 2013 -

Heritage Ford responded

Hello, and thank you for the excellent review! With all the options, packages and myriad of choices to navigate while buying a car, it is nice to know that our sales team was able to assist you quickly and conveniently. I look forward to providing the same experience for you in our service department, as well as for your friends and relatives. Thank you again for taking the time to review us on Dealerrater. I hope you are enjoying your new car. Sincerely, Angelo Catalona Customer Relations Specialist Heritage Ford

April 09, 2013

After a horrible experience with another dealership I was incredibly pleased with Chad and the team at Heritage. So helpful, friendly and thorough. I will definitely be back for my next vehicle! More

by Kperren
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Tobin
Apr 09, 2013 -

Heritage Ford responded

Thank you for taking the time to let us know how Chad and the sales team helped to turn around your search for a new vehicle. We recognize that it can be quite the process and it sounds like Chad stepped up to the plate and delived the kind of experience we strive for at Heritage Ford. Thank you again for your feedback, and your business. I hope you are enjoying your new car and look forward to keeping it well maintained in our service department. Sincerely, Angelo Catalona Customer Relations Specialist Heritage Ford

March 31, 2013

an all around pleasure to work with Bill in sales and Steve L in finance .I will definately give heritage a shot at my next vehicle purchase More

by Whitetailbc
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mary Reed, Bill Hungerford
Apr 01, 2013 -

Heritage Ford responded

Thank you for taking the time to send us your review on Bill and Steve. I am pleased to know they have put Heritage in the running for your next purchase, and am looking forward to earning your business again. I hope your vehicle is treating you well and to see you for your first service. Thank you again, Angelo Catalona Customer Relations Specialist Heritage Ford

March 12, 2013

We stopped in on a Saturday to lease our second Ford vehicle. We had previously worked with Charlie and Steve and wanted to make sure we worked with them again. As a matter of fact, before we left our More

by liv4summer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Steve Connors
Mar 13, 2013 -

Heritage Ford responded

Steve and Pam, Thank you for sharing your feedback from working with Charlie. I am pleased to hear that he and Steve were able to make both of your vehicle purchases easy and enjoyable - that is exactly how we believe the process should be. We look forward to seeing you upon the expiration of your leases, as well as in the service lane in the mean time, Yours, Dave Machavern President Heritage Ford

March 01, 2013

To me, Heritage Ford in Burlington , VT is the #1 car dealership in the USA!! I was recently reflecting on my experiences here and how I wish my latest car dealings had been back in VT again! Oh how I mi More

by cand
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 13, 2013 -

Heritage Ford responded

Carolyn, Thank you for your kind words - to hear such high praise for our customers is truly an honor. I am pleased to hear that you enjoyed working with our staff in 2009, however, I am equally sorry to hear about your experiences with our fellow Ford dealer. We look forward to seeing you again when it comes time for your next vehicle, Yours, Dave Machavern President Heritage Ford

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