Heritage Ford

Amazing Customer Service! We were sent to Heritage website by a friend who told us Heritage might have better offers than the dealers in our area. They were so right. Brett w We were sent to Heritage website by a friend who told us Heritage might have better offers than the dealers in our area. They were so right. Brett was great! He was so patient and thorough with all my questions and requests for more information. I emailed him several times working out the details. The only time I actually went to the dealership was to pick up the new Escape and it was all done so quickly. We have purchased many new vehicles, but this was our first lease. Brett and Abby were efficient and professional and great about explaining everything we should know about leasing. We traveled 2 1/2 hours to get our Escape from Heritage and I will do it again when the time comes. The customer service here gets an "A"! Many thanks to Brett and Abby, you made the experience great! More

Very Disorganized I went in with a very specific need and walked out with what I wanted. However, I was charged $300 more than what the sales price was and my registrat I went in with a very specific need and walked out with what I wanted. However, I was charged $300 more than what the sales price was and my registration took over a month to be mailed to me (I know this was NOT the DMV's fault because I had a registration mailed to me from them in less than a week for a different car). I also had to wait over a month to get in touch with my financer even though they swore I would hear from them in a few days. Easy questions like those took forever to get answered. They sold me a car that is FORD CERTIFIED with a dead battery and swore it was fine. They did exchange it for free but had they just done it when I asked them to I would have left a lot happier. Erika really tried her best for me. It was obvious that she was new but she was genuine and she did look into things for me. In the end, I had to get my own answers to my questions but I do know Erika tried. She is very honest but very inexperienced. I appreciate her honesty though. I blame management not her. They increased my apr from .9 to 2.9 magically, claiming it was because of my credit which is almost a 750 ( I know they did this just to make more money because I am sure they split the increased profit with the bank). I will not recommend anyone to go here. They screwed up alot of easy things and I have never heard of a dealer that sends you away with keys in hand, not knowing who or how you get in touch with the bank your loan is through. More

Truck purchase We went in with very specific needs, and walked out the same day with exactly what we wanted thanks to Erika White, and the team at Heritage. We went in with very specific needs, and walked out the same day with exactly what we wanted thanks to Erika White, and the team at Heritage. More

Go See Erika! Thank you to Erika for helping me to find a vehicle within my new budget. It was refreshing to deal with a female salesperson - Heritage should hire m Thank you to Erika for helping me to find a vehicle within my new budget. It was refreshing to deal with a female salesperson - Heritage should hire more!!! As a female customer it was non-intimidating and I felt like you treated me with respect and honesty. Feeling comfortable with your salesperson and Great Communication is also HUGE and you were on it from beginning to end! More

Great experience! Couldn't have had a better experience anywhere else. Chad made me feel comfortable and confident in buying first new car! He didn't put any pressure o Couldn't have had a better experience anywhere else. Chad made me feel comfortable and confident in buying first new car! He didn't put any pressure on me to make a purchase, which made me feel welcome there. He works with you personally to satisfy your every need! He spent four hours with me and was a joy to work with the whole time! Thank you so much Chad! As well as Corey and the rest of the Heritage Ford team! You're awesome! More

Low pressure and an honest sales person I had a mediocre experience at the dealership which shares this one's name, Heritage Toyota... They didn't seem remotely interested in my business sin I had a mediocre experience at the dealership which shares this one's name, Heritage Toyota... They didn't seem remotely interested in my business since I was not looking for any cars over 12,000$ starting price. Between that, and having had a terrible experience a few years ago at another dealership, coming into Heritage Ford I was feeling a little defeated and apprehensive. My experience with Erika White was phenomenal. She was approachable and showed me cars that were actually within my price range. She never tried to upsell me and it didn't seem like she was just in it for the commission. Other staff were great too- offering to look at the car to see if it could fit bigger windshield wipers than what the manufacturer called for and really working with me to get the monthly payments into my range. I felt respected and like they took the time to understand me and what I was looking for. And, to boot, I got an Awesome vehicle at a truly amazing price. I would go back in a heart beat! (Though I doubt I will need to with the quality vehicle I was able to buy). Erika was honest and approached me as a neighbor, not a potential dollar in her pocket. Ask for her honestly, it's worth a lot to feel comfortable and appreciated when making a big purchase. More

Excellant Team We worked both with Andrew and Steve on the purchase of our new car. It was fast courteous service and we are very happy with our new Escape. We worked both with Andrew and Steve on the purchase of our new car. It was fast courteous service and we are very happy with our new Escape. More

Excellent Service We couldn't have asked for a better experience. We bought an Escape. Kyle was very knowledgable and professional. From the test driving to signing the We couldn't have asked for a better experience. We bought an Escape. Kyle was very knowledgable and professional. From the test driving to signing the papers it was a smooth process. Thanks to Kyle, Mike, and Abby we are very pleased with our purchase and the service we received. More

Buying a car has never been so easy I would like to thank Erika white she was extremely helpful finding me a car that had everything I was looking for and was affordable for me. More the I would like to thank Erika white she was extremely helpful finding me a car that had everything I was looking for and was affordable for me. More then pleased with my visit and plan on going back someday More

Excellent - Kyle Owen I had the pleasure of working with Kyle Owen. He was extremely knowledgable, courteous, professional, and he followed up with me several times. I had the pleasure of working with Kyle Owen. He was extremely knowledgable, courteous, professional, and he followed up with me several times. Thank you, Kyle! More