Heritage Ford

Professional and personable, quality service. I called Heritage Ford in S. Burlington, VT in need of roadside assistance for, what turned out to be, a minor issue with my 2015 F-150. Although I kn I called Heritage Ford in S. Burlington, VT in need of roadside assistance for, what turned out to be, a minor issue with my 2015 F-150. Although I knew I was in no danger, both Heritage and Ford Roadside Assistance clearly made me feel my safety and situation was their top priority. Quicker than I anticipated, my truck and I were transported to Heritage where the problem was identified and fixed. A big thanks to Katie Smith in the service department. I also took time to visit with Mike Connolly in sales to discuss a possible future purchase. I continue to be very satisfied I bought my new truck at Heritage. More

Great service Helpful, friendly, eager to please. Just an issue at the front end - scheduling a recall and they didn't have the part so I had to come back. They sho Helpful, friendly, eager to please. Just an issue at the front end - scheduling a recall and they didn't have the part so I had to come back. They should be sure to have the part first but I have learned to ask if they have the part before scheduling. They handled my criticism very well. More

Easy, Affordable and Fun! We knew what we wanted and Kyle made it happen. It was the best experience we have ever had at a dealership. Even after everything was signed he has s We knew what we wanted and Kyle made it happen. It was the best experience we have ever had at a dealership. Even after everything was signed he has still been there to answer questions and help us out. He went out of his way to make sure we left there happy, and has been following up with us ever since. Abby made the paperwork process a breeze. She's an all-star! Adam was great too! Thanks again everyone! More

Efficient I was taken care of quickly and told what would be done, and the cost before getting started. Wait time was a little less than two hours. I was taken care of quickly and told what would be done, and the cost before getting started. Wait time was a little less than two hours. More

Robby made the purchase a great experience. Getting our new Ford Escape was a smooth transaction with the help of Robby Dinh. He went out of his way to make our purchase go quick and smooth. T Getting our new Ford Escape was a smooth transaction with the help of Robby Dinh. He went out of his way to make our purchase go quick and smooth. Thanks again! More

Ford Explorer Limited Was able to complete deal online for the most part. Thanks to Larry and Celeste for making this possible! Very easy and satisfied with the final price Was able to complete deal online for the most part. Thanks to Larry and Celeste for making this possible! Very easy and satisfied with the final price and product! More

Glad I called Heritage! From the first phone call Robby was friendly, courteous and knowledgeable. He understood what I wanted and could afford. He was never pushy or rude. From the first phone call Robby was friendly, courteous and knowledgeable. He understood what I wanted and could afford. He was never pushy or rude. After talking with four other dealerships this was a pleasant surprise. I felt he actually wanted to sell me my car. When I picked up my car I found everyone at Heritage to be very friendly . I enjoyed the whole process and would definitely drive two hours again to purchase my next Ford. More

Humble Robby immediately came out to see if I need assistance while shopping for a car. He was friendly and down to earth. The whole Heritage Ford dealership Robby immediately came out to see if I need assistance while shopping for a car. He was friendly and down to earth. The whole Heritage Ford dealership was behind one of the best experiences I have had car shopping compared to any other dealership. More

My experience Because of the 0% financing we wanted to purchase a 2016 Ford Expedition EL. I called and was put in touch with Robbie. We talked and set up a time Because of the 0% financing we wanted to purchase a 2016 Ford Expedition EL. I called and was put in touch with Robbie. We talked and set up a time to come into the dealership. There we discussed the vehicle I wanted and Robbie & Co. were able to locate a vehicle that pretty much matched what I was looking for. There was some suspense about whether the other dealership would let go of the vehicle, but they did, and it arrived quickly. I requested that they deliver the car to me, but was rebuffed because of the need for E-signatures. Robbie told me to come in early, because he knew I didn't want to stay long. After a thorough demonstration it was back to the dealership where we signed the papers. 1.5 hrs...not too bad. Robbie is very personable. I am happy that he was able to handle the sale. He seems like a good person. Chad was also very easy to work with, and was honest and I left feeling like I made a good choice. More

Our first plug-in, Our C-Max Energi, what a great car! We especially wish to thank Larry Lussier for his help in getting us into our C-Max Energi lease within our budget! We've had a Prius and a Prius V fr We especially wish to thank Larry Lussier for his help in getting us into our C-Max Energi lease within our budget! We've had a Prius and a Prius V from Heritage, which we loved, but, this new Ford C-Max Energi is so comfortable and fun to drive! It is rated at 88 MPG, however, Cathy can drive it to work and home without the gas engine even coming on when we have plugged it in and charged it. We even can shop two towns away and make it back home on only electric power, and at times only using the gas engine for a small portion of the local trip for a fuel rating of 194 miles to the gallon! Using just the hybrid system we average 43-44 MPG. The technology in this car is so much fun! Mia, our sales person, was a delight to work with, and Abby, who did the final paper work was so professional and fun. We thank all of you for helping us lease our new C-Max Energi. It is a joy to drive! Bill and Cathy, Johnson, VT More