Heritage Ford

Demonstration of ethics. An indication on a mid April multipoint inspection was that drum pads on my Escape would need to be replaced soon. I left the vehicle for that work to An indication on a mid April multipoint inspection was that drum pads on my Escape would need to be replaced soon. I left the vehicle for that work to be done. Later I was informed that the pads were OK an didn't need to be replaced. More

The best personal and vehicle service! Always sstisfied! Routine oil change & tire rotation. Purchased my vehicle at Ford in 2014 & was offered a free State Inspection. Quite a nice surprise... And this of Routine oil change & tire rotation. Purchased my vehicle at Ford in 2014 & was offered a free State Inspection. Quite a nice surprise... And this offer is every year for life! Friendly, curious and informative service reps. Always a pleasure doing business at Ford. More

Heratage Ford experience We bought a new Ford Explorer and found the experience to be better than expected. Sales Consultant Charlie Moriarty was a great help in the process, We bought a new Ford Explorer and found the experience to be better than expected. Sales Consultant Charlie Moriarty was a great help in the process, a cheerful personality and very professional as were any staff we delt with including Financial Services Manager Chad Tobin. We will definately consider making any future purchases at Heratage Ford in Burlington VT. More

Over and Above I brought my husband's truck in for one specific repair. On my way to the dealership, the tire pressure fault light came on. My husband called me and I brought my husband's truck in for one specific repair. On my way to the dealership, the tire pressure fault light came on. My husband called me and asked that they check it out. Although the original work order was already complete, they immediately rolled our truck back, and checked the sensors. Just to reassure me, Gary Graham checked the pressure on all of the tires, inflating one that was a little low. I've been buying my vehicles from Heritage for over 30 years. My next one will be another Ford from Heritage. More

Celeste was awesome! I have worked with a lot of car salespeople but Celeste stands above the group! She had a no pressure attitude that allowed me to make the right decis I have worked with a lot of car salespeople but Celeste stands above the group! She had a no pressure attitude that allowed me to make the right decision for me and my family. What stood out for me above all was her thorough way of finding out exactly what I was looking for in a vehicle. Before we even looked and test drove the vehicle she made sure it had all of the features that I couldn't live without and the ones I didn't need to have. She truly listened to what I had to say and asked all the right questions to get to where we needed to be. Go see Celeste I guarantee you won't be disappointed! More

Had to go to a dealership- and in this case- glad I did Having a California truck in Vermont I was far from home when I needed a major repair. I knew I didn't have a lot of time and was lucky to find the p Having a California truck in Vermont I was far from home when I needed a major repair. I knew I didn't have a lot of time and was lucky to find the perfect Service Rep in Katie Smith ( was my second try at this dealership- and the right person is the key). She is professional, charming and truthful- the biggest quality in dealing with a repair of its kind. I was promised a certain time frame and she went over and beyond to make sure it was exact. I call her with questions, they are answered- and if she doesn't know the answer- she finds someone who does . That's about it. Bravo, Katie. More

Fast and courteous Your people did all they could to maintain as low cost to me as possible. Not requested by me but much appreciated Thank you Heritage Your people did all they could to maintain as low cost to me as possible. Not requested by me but much appreciated Thank you Heritage More

Very Happy! Everyone was so helpful! When I first walked in everyone came up to me really quick. I had the pleasure of working with Celeste who was willing to come back after she was supp When I first walked in everyone came up to me really quick. I had the pleasure of working with Celeste who was willing to come back after she was suppose to be done for the day to help me buy my car. I was so happy with how nice and helpful she was with the whole process and even staying as late as 9pm to get me into my car and take a picture for me! Thank you again Celeste and everyone at Heritage Ford More

painless not pressured to do anything. i came away getting pretty much what i has asked for.(that's HUUUUGGGGHHHHH!!!) I had an incident in the parking lot whe not pressured to do anything. i came away getting pretty much what i has asked for.(that's HUUUUGGGGHHHHH!!!) I had an incident in the parking lot where i caused some damage to a new car that was not sold yet. 1000% my fault. Larry said not to worry about it, you're a customer. They could have had me on this and declined that opportunity. You can bet that is going a long way with me. My last 8 new cars were fords, but only 3 bought at Heritage. That will change.... I've never been treated as well at a dealer as I have this go around. Thanks also to abby, who stayed to like 9:45pm to finish the paperwork and in no way seemed like she was rushing us. overall, a pleasantly painless purchase. I'm also positive gary in service will do whatever he can if i need service... been working with gary for maybe 30 years.... great employee More

Heritage Ford is just the top! Bought my last five cars from Heritage Ford. Can't say enough good things about them. Sales. service, parts ... I'm a Heritage Ford customer-for-lif Bought my last five cars from Heritage Ford. Can't say enough good things about them. Sales. service, parts ... I'm a Heritage Ford customer-for-life. More