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Heritage Ford

South Burlington, VT

4.9
1,904 Reviews
Heritage Ford is the Champlain Valley's home for quality new and certified used Ford vehicles, as well as used vehicles of all makes and models. We have been serving customers in Burlington, Shelburne, Essex, Colchester, St. Albans, and Montpelier since 1994, and since then we have committed ourselves to providing a quality experience to you, our customer.
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Today: 8:00 AM - 7:00 PM Closed Now
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1600 Shelburne Rd.

South Burlington, VT

05403

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Showing 1,904 reviews

January 13, 2017

Great experience! Dave was great to deal with very helpful and we even made him stay over a hour after closing to make a deal and he didnt mind at all.I have purchased More

by jasonfleury
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Celeste DesRosiers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Sturgeon
Jan 16, 2017 -

Heritage Ford responded

Jason, It's very nice to hear about your excellent experience working with Dave at Heritage Ford. Thank you for posting. Enjoy your new vehicle! Nora Krom Customer Relations Specialist Heritage Automotive Group

January 09, 2017

Helpful and pragmatic Bill was very kind and pragmatic in helping me select a 2016 Ford Focus and enter into a new lease. Even on a cold Friday evening at the dealership, More

by rachel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill LaBonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2017 -

Heritage Ford responded

Rachel, Thank you for posting this lovely review. It's nice to hear that Bill was so great to work with. Enjoy your new Focus! Nora Krom Customer Relations Specialist Heritage Automotive Group

January 09, 2017

2016 Ford Edge Sport I connected with Bill just by happenstance as I entered the dealership with a test drive of a very specific vehicle in mind. He was very accommodating More

by jgb1216
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill LaBonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2017 -

Heritage Ford responded

It's wonderful to hear about your fantastic experience with Bill in our Ford sales department. I'm glad he made your purchasing experience such an enjoyable one. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

January 04, 2017

oil change and review my SYNC3 option I got new iPhone 7Plus and needed to know how it works with my 2016 Escape. Katherine took the time and went through the set up and pairing of the p More

by dlescape
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katie Smith
Jan 04, 2017 -

Heritage Ford responded

Glad to hear that Katie was able to help you out. We appreciate you taking the time to share your experience on DealerRater. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

January 03, 2017

"New F-150" I want to thank Bill LaBonte and Mike Hassett and the team at Heritage for getting me into my 2016 F150. I was very skeptical walking in as I had in m More

by Steve H.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill LaBonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Hassett
Jan 04, 2017 -

Heritage Ford responded

Steve, It's very nice to hear that you liked working with Bill and Mike. Thank you for giving Heritage Ford another chance. I'm glad we could improve your opinion. Enjoy your new truck! Nora Krom Customer Relations Specialist Heritage Automotive Group

January 02, 2017

Review of salesmanship Bill was very attentive, polite and creative in his approach to meeting my needs for a vehicle. Even though I did not purchase a car at this time I wo More

by Georgia customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill LaBonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2017 -

Heritage Ford responded

Thank you for your kind words about Bill. We certainly appreciate you taking the time to post a review. I hope you will think of us the next time you need a new vehicle. Nora Krom Customer Relations Specialist Heritage Automotive Group

December 30, 2016

Bill LaBonte, Sales I worked with Bill LaBonte and the team at Heritage today. Bill was dogged in his approach to my needs and how to satisfy them. He gave me full access More

by Mary Beth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Heck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill LaBonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2017 -

Heritage Ford responded

Mary Beth, Thank you for the kind words about Bill! It's excellent to hear that he provided a top notch sales experience. We appreciate you taking the time to post. Nora Krom Customer Relations Specialist Heritage Automotive Group

December 30, 2016

Great job ! They noticed that I was due for an oil change and squeezed that in too! The dealer is 30 minutes away, but it's worth the trip. More

by rusikj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
Jan 02, 2017 -

Heritage Ford responded

Thank you for posting! We certainly appreciate you making the trip to visit our service department. I'm glad to hear that the staff made sure your vehicle was taken care of. Nora Krom Customer Relations Specialist Heritage Automotive Group

December 30, 2016

New F-150 The sales team is very willing to make a deal to earn your business. I would like to thank Kevin Dowd and his management team. More

by Starkid32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Heck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Connolly, Larry Lussier, Mike Hassett, Kevin Dowd, Adam Rich
Jan 02, 2017 -

Heritage Ford responded

We appreciate the five stars for Kevin and the rest of the Heritage Ford sales staff. Glad to hear that they made sure that you got the right price. Enjoy your new F-150! Nora Krom Customer Relations Specialist Heritage Automotive Group

December 29, 2016

Just Amazing!! I drove all the way from Upstate New York to purchase a Ford Escape from Bill. He kept in contact with me the week leading up to my trip. I ran into n More

by Tenesha228
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Heck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill LaBonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2017 -

Heritage Ford responded

Tenesha, Thank you for making the trip! It's great to hear that Bill and everyone at the Heritage Ford sales department went the extra mile. Enjoy your new Escape! Nora Krom Customer Relations Specialist Heritage Automotive Group

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