Heritage Ford | Page 166

Very Competent, Patient and Knowledgeable While our visit was for a routine service, there were many questions that I had pertaining to the new truck we had purchased. Katie was patient and w While our visit was for a routine service, there were many questions that I had pertaining to the new truck we had purchased. Katie was patient and walked us through the answers in a way that we could learn. Heartfelt thanks to her and to Kevin who was the sales person. More

New tires installed Always good service at heritage ford. Comfortable lounge with wifi and free and fresh coffee, as well as a shuttle with a friendly driver if you so c Always good service at heritage ford. Comfortable lounge with wifi and free and fresh coffee, as well as a shuttle with a friendly driver if you so choose. Turn around was quick I. Totally a positive experience. . More

2012 Ford Focus Very straightforward, never pushy , knowledgeable, friendly and patient salesperson. Great price! Strongly recommend to anyone looking to buy both us Very straightforward, never pushy , knowledgeable, friendly and patient salesperson. Great price! Strongly recommend to anyone looking to buy both used or new car. I bought several new vehicles from this dealer (both Ford and Toyota) previously and most likely will buy again. Thank you David :) More

Great! Great experience. The folks at heritage Ford could not have treated me better. My car was completed on time and with high quality. I look forward to r Great experience. The folks at heritage Ford could not have treated me better. My car was completed on time and with high quality. I look forward to referring others to Heritage Ford in the future More

Service is awful So many issues to list so I'll list a few, vehicle was never touched/looked at even if you had an appointment, forgetting to put necessary bolts and f So many issues to list so I'll list a few, vehicle was never touched/looked at even if you had an appointment, forgetting to put necessary bolts and fuses/sensors back in the car, and saying they have done something when they had not. I recommend avoiding at all cost. I feel bad for sales as you lose loyal customers if the service is bad. We had a great sales experience, service is severally lacking. I would not recommend anyone to get their vehicle serviced here. I am not the first to say this either as I know many who have said the same thing when I have shared my experiences with them. This dealership has lost us as a customer. I hope the General Sales Manager sees this so they know where they are losing customers and why. It is due to service. More

2016 Fusion Extensive search to find the exact vehicle we were looking for and delivered great results. Dave is setting new benchmarks/expectations for salesmen. Extensive search to find the exact vehicle we were looking for and delivered great results. Dave is setting new benchmarks/expectations for salesmen. His tenacity to make sure we were getting what we wanted was the difference of making the sale. He was engaging and responsive. Top-notch and we'll see him again in 14 months when our other vehicle lease ends. More

New Car The folks at Heritage Ford are fantastic! As a first time car buyer I was so nervous going into trying to buy a car on my own working with Dave Sturge The folks at Heritage Ford are fantastic! As a first time car buyer I was so nervous going into trying to buy a car on my own working with Dave Sturgeon and Abby Prescott made me feel at ease! They were both incredibly professional, helpful, and just good old fashion down to earth people. It was a smooth, easy, stress free process from the test drive, to negotiations, to signing on the dotted line! They will work with you to get the best possible deal! More

Great job I came in not knowing exactly what I wanted to do as my lease was coming to an end. I didn't really know what my options were or what my best choice w I came in not knowing exactly what I wanted to do as my lease was coming to an end. I didn't really know what my options were or what my best choice was. Bill helped me understand everything and got me into a great new car. He was low stress and easy to talk to. He listened well to my needs and didn't pressure me or try to up-sell beyond my limits. I would highly recommend him to any friends or family looking for a new or used car. Abby was a delight to work with in finance. Very personable and funny! More

Service Easy to set up an appointment. On day of appointment, it was easy to drop off my vehicle and service was completed quickly. Very friendly staff. Easy to set up an appointment. On day of appointment, it was easy to drop off my vehicle and service was completed quickly. Very friendly staff. More

Bill had me at hello We have dealt with the Heritage family for the past six years on both the Toyota and Ford side, purchasing/leasing Toyota and Ford vehicles. Our cur We have dealt with the Heritage family for the past six years on both the Toyota and Ford side, purchasing/leasing Toyota and Ford vehicles. Our current lease was on a 2014 Escape was not due to expire until May and I was set on picking up a 2017 Highlander when the time came. But after several calls to bring us into the dealership we finally said, "fine, if that is what it will take then we will take a test drive on a newer vehicle." When we arrived we found out that Bill would be the one helping us that day. Well his personality was very cordial and a joy to do business with. He was extremely helpful, professional, and knowledgeable about vehicles in general. We took a fully loaded Explorer and Edge for a test drive and absolutely loved it. However, we went over to Toyota and road tested a new Highlander to make a comparison, and then went straight back to Bill. Seven-eight days later and Bill not only found the vehicle I was looking for but he had us signing the contract, keys in hand, and on the road in our brand new fully loaded 2017 Edge. Bottom line up front- If Bill had not been as friendly and knowledgeable as he was--I would of been driving a 2017 Toyota Highlander in May instead of a 2017 Ford Edge in January. p.s. Abby Prescott was also very friendly she knew her job. More