Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Heritage Ford
South Burlington, VT
1,829 Reviews
Heritage Ford is the Champlain Valley's home for quality new and certified used Ford vehicles, as well as used vehicles of all makes and models. We have been serving customers in Burlington, Shelburne, Essex, Colchester, St. Albans, and Montpelier since 1994, and since then we have committed ourselves to providing a quality experience to you, our customer.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,829 reviews
September 06, 2016
Great service again! This trip was quick when it came to updating the airbag recall. Everything explained in a way that was totally understood. No problem coming back in This trip was quick when it came to updating the airbag recall. Everything explained in a way that was totally understood. No problem coming back in when recall parts are available. More
by Ken1/5
Employees Worked With
August 31, 2016
Great Experience! Peter was great and was was fun to work with. He was very knowledgeable, honest and personable. I really felt that he worked to make the numbers wor Peter was great and was was fun to work with. He was very knowledgeable, honest and personable. I really felt that he worked to make the numbers work for me to get me into the vehicle I wanted. He made purchasing a new vehicle fun and painless. More
by Kraze1
Employees Worked With
Chad Tobin, Peter Andrews
August 26, 2016
Great experience! We had been looking for a truck to meet with a diverse set of objectives. When we went to Heritage Ford, we were met by Kevin Dowd. Kevin listened c We had been looking for a truck to meet with a diverse set of objectives. When we went to Heritage Ford, we were met by Kevin Dowd. Kevin listened carefully and, and guided us through a variety of challenging decisions. The entire process was pleasant, informative and led us to the truck that we purchased. The truck is amazing and will serve us well. Many thanks to Kevin and Heritage. We will definitely recommend them to others! More
by LivingInTheWoods
Employees Worked With
Other Employees :
Michael Connolly, Chad Tobin, Kevin Dowd, Pat Brown
August 26, 2016
Excellent Service This is the first time I have been to Heritage, having recently purchased a used 2012 Ford Fiesta. The car was up for a couple of recalls, so I contac This is the first time I have been to Heritage, having recently purchased a used 2012 Ford Fiesta. The car was up for a couple of recalls, so I contacted Heritage and scheduled an appoint (on the wrong day, according to my wife). My wife then called and rescheduled. I brought the car in to be there ALL DAY and Heritage made $0 dollars from me for a series of lengthy replacements and repairs. They even went over the vehicle in an inspection process and found NOTHING of concern. Well they could not have been more courteous and professional had I been there to purchase a Ford F-250 Quad Cab. I would recommend this dealership to EVERYONE. Great job ... and thank you! More
by robotics1
Employees Worked With
August 25, 2016
Second chance Did not have a good experience last time ,but was asked by service to give a second chance. Made a great deal was very pleased with experience Did not have a good experience last time ,but was asked by service to give a second chance. Made a great deal was very pleased with experience More
by Bobbybenoit29
August 19, 2016
State inspection Complimentary state inspection for new vehicle. Uneventful experience with shuttle service at the end of the day. Nothing negative to report. Easy to Complimentary state inspection for new vehicle. Uneventful experience with shuttle service at the end of the day. Nothing negative to report. Easy to schedule and drop off. More
by Uneventful
Employees Worked With
Not sure
August 19, 2016
Great experience Dave was very helpful he helped me find a vehicle that fits in my budget, i called on a thurday and had a vehicle the next day Dave was very helpful he helped me find a vehicle that fits in my budget, i called on a thurday and had a vehicle the next day More
by Tlauto
Employees Worked With
Dave Sturgeon
August 18, 2016
It was a great experience! I really really enjoyed the entire time at the dealership and friendly of the staff. It was a great experience! I really really enjoyed the entire time at the dealership and friendly of the staff. It was a great experience! More
by Home_Slice
August 14, 2016
Heritage visit Very satisfied with recent visit for auto warranty work, from service personal to tech, that explained what the actual problem was, and performed ne Very satisfied with recent visit for auto warranty work, from service personal to tech, that explained what the actual problem was, and performed needed work on convertible top. More
by redwings
Employees Worked With
Shawn Clifford, Katie Smith
August 13, 2016
very pleasant I had to have my tranmission repaired and Shawn the service writer kept me informed which was great.He also manged to get my electric rear window repl I had to have my tranmission repaired and Shawn the service writer kept me informed which was great.He also manged to get my electric rear window replaced during the same trip which was really appreciated. More
by Brett Grimes
Employees Worked With
Shawn Clifford
