Heritage Ford

Outstanding Customer Service Katie was my customer rep for service I had done on my truck. She went above and beyond to make sure the experience I had with the service team was e Katie was my customer rep for service I had done on my truck. She went above and beyond to make sure the experience I had with the service team was exceptional. She contacted me when she told me she would and any update she found out on my truck was relayed in a prompt and courteous manner. Keep up the great work Katie! I cannot comment on the price due to my ESP covered the repairs. More

Great experience! Dave Strugeon was great to work with and answered every question. He stayed late and has followed up on my satisfaction of my purchase. Overall a grea Dave Strugeon was great to work with and answered every question. He stayed late and has followed up on my satisfaction of my purchase. Overall a great experience1 More

Would highly recommend Dave and Heritage Dave went above and beyond accommodating my schedule. He stayed late (8:45pm) so I could leave in my new truck that night. Not once did Dave or Abby m Dave went above and beyond accommodating my schedule. He stayed late (8:45pm) so I could leave in my new truck that night. Not once did Dave or Abby make me feel like I was holding them up. Dave has also checked in multiple times just to see how things are. He's a great salesman and I would highly recommend both Dave and Heritage to anyone interested in purchasing a vehicle. More

Leasing a Focus and Escape Dave was very helpful and knowledgeable when both my son and I decided to lease versus buy a car. He made sure we understood all the terms of our leas Dave was very helpful and knowledgeable when both my son and I decided to lease versus buy a car. He made sure we understood all the terms of our lease. His follow up afterwards was appreciated, he made sure we didn't have any questions or concerns with our cars. We will be back to see him when our lease is up. More

Love our new "surprise" purchase Dave and everyone else at Heritage were wonderful to work with. We were not planning on buying a car that day but we ended up coming home with a new E Dave and everyone else at Heritage were wonderful to work with. We were not planning on buying a car that day but we ended up coming home with a new Escape. They met our budget needs and were great to work with. We will be back. More

Ford Edge Purchase Working with Dave Sturgeon and the Heritage sales staff was a very good buying experience. Helpful but not pushy. All options and features were expla Working with Dave Sturgeon and the Heritage sales staff was a very good buying experience. Helpful but not pushy. All options and features were explained and they were very good in meeting my needs within a price point that worked. More

Found the Right Truck Kevin Dowd helped me narrow down my choices and find the right truck for me. He was easy going and facilitated a quick transaction once I made my choi Kevin Dowd helped me narrow down my choices and find the right truck for me. He was easy going and facilitated a quick transaction once I made my choice. It was a pleasant experience with Kevin and the rest of the Heritage team. More

Excellent dealership. Great salesperson in Peter Garritano. He went out of his way to give me the best deal. Then he spent hours teaching me all the new novelties of our mo Great salesperson in Peter Garritano. He went out of his way to give me the best deal. Then he spent hours teaching me all the new novelties of our modern day cars. More

f150 limited I emailed about a specific truck and Kevin was very helpful. Negotiations were fair and honest with both parties satisfied. I am far from the deale I emailed about a specific truck and Kevin was very helpful. Negotiations were fair and honest with both parties satisfied. I am far from the dealership and everything was done on time and sent to me and truck was delivered as stated. All calls returned and questions answered in a timely fashion. Kevin even worked on his day off to make sure everything was taken care of. Abigail was also helpful and prompt. I am a no nonsense high end buyer and the transaction was closed in under 24 hours just the way I like it!! I will be back for my next purchase/lease soon. More

Customer service excellence After visiting several dealerships I was in no rush to buy. This time I was doing my research, taking my time, and for the first time ever branching o After visiting several dealerships I was in no rush to buy. This time I was doing my research, taking my time, and for the first time ever branching out from my usual car dealership of the last 15 yrs. On 4th of July weekend I stopped at Heritage to test drive. Blair was so great. He went through every little detail, explained everything....sometimes more than once, and by the time we were done I was comfortable with making a decision. It was a hot day and his patience was appreciated. I needed someone to take the time and he did. In the aftermath I actually had more questions and he was right there to answer them and help. I'm pretty confident that even now a couple months later I could message Blair and he's right there. That's service, and it's personal. When I make a big dollar purchase it makes me feel secure to know someone like Blair has my back and genuinely wants to help. More