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Heritage Ford

South Burlington, VT

4.9
1,903 Reviews
Heritage Ford is the Champlain Valley's home for quality new and certified used Ford vehicles, as well as used vehicles of all makes and models. We have been serving customers in Burlington, Shelburne, Essex, Colchester, St. Albans, and Montpelier since 1994, and since then we have committed ourselves to providing a quality experience to you, our customer.
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1600 Shelburne Rd.

South Burlington, VT

05403

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Showing 1,903 reviews

March 14, 2017

World class I'm glad I made the decision to venture over from NY. It was well worth the trip. My experience with Heritage Ford was wonderful. I plan on returning More

by Fordf150douglas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill LaBonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2017 -

Heritage Ford responded

Thank you for your kind words about Heritage Ford. It's very nice to hear that your visit went so well. We appreciate you making the trip over to Vermont! Nora Krom Customer Relations Specialist Heritage Automotive Group

March 05, 2017

Made the deal After visiting 4 Ford dealerships Kevin was the most competent and competitive salesman around. He went above and beyond and beat the competition to m More

by Silas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Dowd
Mar 06, 2017 -

Heritage Ford responded

Silas, We appreciate you posting a review. It's very nice to hear that Kevin was fantastic to work with. Enjoy your new truck! Nora Krom Customer Relations Specialist Heritage Automotive Group

March 04, 2017

Always a pleasant experience. Staff is always friendly and cooperative. They have gone above and beyond for me. I had to have my engine replaced last year due to faulty work done b More

by Luisescar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Clifford
Mar 06, 2017 -

Heritage Ford responded

It's fantastic that Shawn was so helpful in getting your new engine paid for. I'm also very glad to hear that you have received consistently great service at the Heritage Ford service department. We appreciate you taking the time to share your experience. Nora Krom Customer Relations Specialist Heritage Automotive Group

February 28, 2017

Routine oil change, etc Process was as stated and completed in reasonable amount of time. I am satisfied with work and service. I will go back again. Thank you. More

by Carminejoy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Clifford
Mar 02, 2017 -

Heritage Ford responded

Carminejoy, Thank you for sharing your experience on DealerRater. It's excellent to hear that your visit went smoothly and that you will return to the Heritage Ford service department. Nora Krom Customer Relations Specialist Heritage Automotive Group

February 28, 2017

Always happy with service I bought my Fusion in April 2016 and have had it back in for regular maintenance three times now. I have always had a very good experience with them. More

by Karen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katie Smith
Mar 02, 2017 -

Heritage Ford responded

Karen, It's very nice to hear that you have received consistently top notch service from the Heritage Ford service department. We appreciate you posting. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Grouop

February 27, 2017

Purchased an Explorer - Great Salesperson Bill LaBonte is an excellent salesperson extremely thorough with great follow up. He went above and beyond even after the purchase was complete callin More

by Delina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill LaBonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2017 -

Heritage Ford responded

Delina, It's very nice to hear that enjoyed working with Bill. We appreciate you taking the time to share your thoughts. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

February 24, 2017

Great Experience I went in looking for a used Fusion. They had some nice cars Dave Grossnickle explained a lot about the cars they had to offer. I found one I wanted a More

by Wyatt R 12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Heck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Grossnickle
Feb 24, 2017 -

Heritage Ford responded

Wyatt, Thank you for sharing your stellar experience purchasing your vehicle at Heritage Ford! I'm glad to hear that Dave, Abby and the rest of the sales team made the process so easy. Enjoy your Fusion! Nora Krom Customer Relations Specialist Heritage Automotive Group

February 24, 2017

Great Experience We went to look for a new truck big enough to travel with friends and family. We liked the 150 we test drove and went inside to talk about it. While More

by Karen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Heck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill LaBonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Clifford
Feb 24, 2017 -

Heritage Ford responded

Karen, Thank you for your detailed review! I'm glad to hear that Bill was so helpful in finding a vehicle that meets your needs. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

February 22, 2017

Easy, professional, knowlegable The whole team at Heritage worked seamlessly to make the car buying process easy and all questions and concerns were handled with professionalism. I h More

by Blacked Out Rig
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Tobin, Larry Lussier, Kevin Dowd
Feb 24, 2017 -

Heritage Ford responded

Thank you for your kind words about Kevin and the rest of the Heritage Ford sales team. It's fantastic that everything went so smoothly. Enjoy your new Explorer! Nora Krom Customer Relations Specialist Heritage Automotive Group

February 20, 2017

Great experience :) Kevin went above and beyond helping me lease a new 2017 Ford Escape. Previously, I had leased an Escape from Heritage and since then moved to Boston n More

by Alyssa1924
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Dowd
Feb 21, 2017 -

Heritage Ford responded

Alyssa, Thank you for posting this detailed review. It sounds like Kevin went above and beyond to make sure your experience was fantastic. We appreciate you choosing Heritage Ford, especially since you live some distance away! Nora Krom Customer Relations Specialist Heritage Automotive Group

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