Heritage Ford

New guy wins us over, we changed dealerships after 12 years Recently we leased a 2017 Ford Escape SE from Heritage Ford and our salesman was Bill Labonte. When we walked up to the dealership he greeted us at t Recently we leased a 2017 Ford Escape SE from Heritage Ford and our salesman was Bill Labonte. When we walked up to the dealership he greeted us at the door, offered his handshake and introduced himself. Bill is new to this dealership but it is obvious he knows his stuff. He was able to explain the vehicle very well and obviously knew what he was talking about. Instead of going back and forth multiple times like we are used to, he only went back to his sales manager once to make this deal work. I must say after working with a different dealership on Shelburne road for 12 years this was refreshing!. We were looking to get our 6th vehicle from the same dealership and did not feel welcome or appreciated. Bill made us feel welcome and appreciated from the gate Thanks Bill, you are the best! See you in May for the other vehicle!! On another note the financial guy Chad Tobin was awesome, Thanks for all of your hep Chad. You explained things well and absolutely had our best interest in mind! GO SEE THEM!! -Doug More

I Recommend Kevin Dowd Kevin Dowd is someone who is consistently an honest and trustworthy salesman- that's something that can be hard to find. My fiancé and I just leased o Kevin Dowd is someone who is consistently an honest and trustworthy salesman- that's something that can be hard to find. My fiancé and I just leased our second car through Kevin and each time our experience has been just as we wanted. Kevin always goes above and beyond by analyzing our goals and meeting our needs and wants- true professional. We are more than happy to recommend him to anyone who wants an effortless car purchase/lease transaction! Abigail Prescott and Shawn Clifford also were an incredible help in getting financing and installing winter tires! Thanks Heritage Team! More

Thanks Bill LaBonte Buying a new vehicle can be stressful.However Bill's knowledge and experience allowed me to purchase the truck I needed without complications. .Thank Buying a new vehicle can be stressful.However Bill's knowledge and experience allowed me to purchase the truck I needed without complications. .Thank you for your personal conderation for my needs, and your friendly service. More

service call to replace tires Mike was very helpful and provided a good solution to my issue in a professional and friendly manner. He took the time to get the proper information Mike was very helpful and provided a good solution to my issue in a professional and friendly manner. He took the time to get the proper information before recommending the solution. Excellent experience overall. More

Kevin stuck with it! Not the easiest sale considering I live in Maryland and was buying a new Ford Fiesta for my daughter at UVM, but Kevin stuck with it and she now has a Not the easiest sale considering I live in Maryland and was buying a new Ford Fiesta for my daughter at UVM, but Kevin stuck with it and she now has a solid and dependable Ford to get through this winter and hopefully for many years to come. Thanks Kevin and Abigail for all of your time and assistance! More

Snow tires mounted and balanced. I needed to have my snow tires put on. The service staff promptly checked me in. They did the tires and multi-point inspection while I waited. Katie a I needed to have my snow tires put on. The service staff promptly checked me in. They did the tires and multi-point inspection while I waited. Katie and the rest of the service staff were friendly, courteous, and professional as always. She let me know at checkout that within the next year, I will need to have my breaks done. I appreciated that heads up on the breaks. Katie's service was excellent. More

Kevin was great! Kevin was a pleasure to work with. My wife and I worked with Kevin and he was fantastic to do business with. He listened to what are needs were and Kevin was a pleasure to work with. My wife and I worked with Kevin and he was fantastic to do business with. He listened to what are needs were and assisted us getting into a great vehicle that fit the needs of our family. I look forward to doing business with him in the future and I highly recommend working with Kevin if you have a chance! More

Initial Service visit Came for a initial service and was welcomed and turned around quickly. Very good service, and friendly courteous staff. They truly want to make sure Came for a initial service and was welcomed and turned around quickly. Very good service, and friendly courteous staff. They truly want to make sure my new car meets my expectations! More

Focus 2012 xmsn repairs Katie did an exceptional job assisting me with the repairs of my daughter's Ford Focus transmission issues. She explained the process, set expectatio Katie did an exceptional job assisting me with the repairs of my daughter's Ford Focus transmission issues. She explained the process, set expectations, and delivered as promised. Katie was a pleasure to work with inspite of my frustration with this reoccurring transmission issue. Thank you Katie for you patience and support. More

Great Service Dept Heritage Ford service experience is great from beginning to end. Easy check in, service performed in a timely manner, billed items explained clearly Heritage Ford service experience is great from beginning to end. Easy check in, service performed in a timely manner, billed items explained clearly and smooth check out. More