Heritage Ford

My recent car buying experience at Heritage Ford was a complete nightmare, marked by deceitful practices that left me feeling betrayed and frustrated. What started as a routine test drive and seemingly st complete nightmare, marked by deceitful practices that left me feeling betrayed and frustrated. What started as a routine test drive and seemingly straightforward transaction turned into a distressing situation that I never thought I would encounter. This was the second vehicle I purchased in 18 months from Heritage Ford and will be the last. The test drive went smoothly, and I decided to move forward with the purchase. Little did I know that this decision would lead to an unsettling revelation. After signing the paperwork and eagerly anticipating driving off with my new car, I was taken aback when I was presented with a similar vehicle with slight differences. The car handed over to me had noticeable damage and was not the vehicle I test drove. The damage, though slight, was significant enough to raise concerns about the dealership's integrity and commitment to customer satisfaction. It left me wondering if this was a deliberate attempt to pass off a compromised vehicle, assuming I wouldn't notice or care about the difference. The undisclosed damage included dings on the back of the vehicle that were easily noticeable to the eye. The damage was so great that I was advised the dealership would paint the back of the vehicle in the near future. No one should have to endure the disappointment and frustration that comes with being provided with a different, damaged vehicle after signing on the dotted line. Ultimately, after complaining to management and signing additional paperwork I was sold a similar car with no damage. More

I had a very pleasant experience, Areg was incredibly helpful and very easy to talk to. Thank you to everyone at heritage! helpful and very easy to talk to. Thank you to everyone at heritage! More

Heritage Ford did a great job very professional great attitudes answered all my questions. I would definitely shop at Heritage Ford again for my next truck. Bought a new F350 super happy with it Michael attitudes answered all my questions. I would definitely shop at Heritage Ford again for my next truck. Bought a new F350 super happy with it Michael M what is my sales person? Best guy ever you should hire more people like Mike to represent your business, thanks Robert M More

I have purchased two cars from Heritage Ford and can’t speak highly enough about them. Everyone is incredibly friendly and knowledgeable, I highly recommend them. speak highly enough about them. Everyone is incredibly friendly and knowledgeable, I highly recommend them. More

Michael Stock was great to work with for my purchase. Everything was smooth, aside from a long delay in receiving the car which was down to Ford, and I would highly recommend him to work with for a purch Everything was smooth, aside from a long delay in receiving the car which was down to Ford, and I would highly recommend him to work with for a purchase. More

Bill was wonderful to work with. This was my first time buying a car and he was easy to talk to and so straightforward and upfront about the process. I ordered a Ford Maverick with a This was my first time buying a car and he was easy to talk to and so straightforward and upfront about the process. I ordered a Ford Maverick with a long potential wait time for production and delivery. When they got a different one on the lot sooner he called me right up and gave me the option to buy this one. I took it! He was also a great teacher as he oriented me to my new truck. More

Bill and Theresa were great to work with. They were knowledgeable and quick to respond to questions. I will recommend them to family and friends in the future. Thanks guys! They were knowledgeable and quick to respond to questions. I will recommend them to family and friends in the future. Thanks guys! More

Once I knew what I wanted, Bill found the truck for me. Since they did not have it on the lot, I thought I would be waiting for a long time. He found one within a few weeks and I couldn't be happier with b Since they did not have it on the lot, I thought I would be waiting for a long time. He found one within a few weeks and I couldn't be happier with both the truck and the service at Heritage Ford. Thank you. More

Very much an easy and pleasant experience purchasing our F150. Nathan Wardwell was a helpful and knowledgeable salesperson and the process from explaining our needs through purchase was awesome. F150. Nathan Wardwell was a helpful and knowledgeable salesperson and the process from explaining our needs through purchase was awesome. More