Heritage Ford

Fast, efficient service My 2015 C-Max required an upgrade to the bluetooth modem. The estimate was 2-4 hours for the installation and update to happen, but all was complete w My 2015 C-Max required an upgrade to the bluetooth modem. The estimate was 2-4 hours for the installation and update to happen, but all was complete within 90 minutes -- enough time for a complementary cup of coffee and some work using the dealership's guest wifi account. More

Service For an issue with the door I had no appt, brought car in early to see if they could fit it in. They did, and fixed the issue in the same day. I had no appt, brought car in early to see if they could fit it in. They did, and fixed the issue in the same day. More

Salesman and finance excellent, definitely both assets Everything about this deal was good, just one thing should've addressed. The recon and detail on this vehicle before delivery was extremely poor, truc Everything about this deal was good, just one thing should've addressed. The recon and detail on this vehicle before delivery was extremely poor, truck was only about half cleaned,don't think the detailer knew what he was doing. Parts off my old truck were suppoesd to be removed and ready for pick up the next day. I've made three trips from fletcher vt. Still not done. I know the service dept. is very busy and this doesn't really bother me , sales said they would fill my truck up for all the traveling I've done, which is fine, but the detailing should of been 200%better than it was More

great buying experince Needed to trade up to a reliable newer, larger, better and 4x4 vehicle, found everything, and more that I was looking for in the 2017 SE Escape, Needed to trade up to a reliable newer, larger, better and 4x4 vehicle, found everything, and more that I was looking for in the 2017 SE Escape, More

From Sales to Service After much (and I mean a lot) of research, back in the spring of 2015, I purchased my new F-150 from Heritage Ford. Through numerous phone calls with After much (and I mean a lot) of research, back in the spring of 2015, I purchased my new F-150 from Heritage Ford. Through numerous phone calls with my salesperson, visits to the showroom, and test drives, the sales staff was always professional, informative and personable. They took the time. They remember your name. From my first routine service visit, and every one after, service reps and techs showed themselves courteous, thorough, knowledgeable, and professional. Doing the little extra was standard practice. Perhaps the bigger testament is that we returned when we needed another family car and purchased a 2017 Escape. Returned, without hesitation. And found the experience equally as satisfying. More

Keeps our company trucks rolling! Gary always comes through with great service! He helps minimize down time and keeps our trucks working for us. I wouldn't service our vehicles anywher Gary always comes through with great service! He helps minimize down time and keeps our trucks working for us. I wouldn't service our vehicles anywhere else. More

great experience No hassle, no run around, great straight up service and sales people. Drove 125 miles for the vehicle and would do it again. Had to return for runnin No hassle, no run around, great straight up service and sales people. Drove 125 miles for the vehicle and would do it again. Had to return for running boards on our new f250. When they say they will have a vehicle done, it's done and done right. More

Would I purchase from them again? ABSOLUTELY YES!! We knew exactly what we were looking for. Made a phone call. They had it. Talked a bit, found out about the pricing and figured we could live with i We knew exactly what we were looking for. Made a phone call. They had it. Talked a bit, found out about the pricing and figured we could live with it. We got there and were greeted in the parking lot by the rep we spoke to. He showed us the vehicle, we test-drove it, like it, and bought it. Finding a 2-wheel drive F150 standard cab in the North Country is hard. We looked everywhere. They had one... just one, right off the transport. We could have taken it home that day, (they got it ready while we were doing paperwork) but decided to get it undercoated. It was ready the next day. Incredibly quick! They kept us informed by email and phone. Did not hassle us into trying to buy something else, which we really appreciated. Everyone we dealt with was sincere, open, straight-forward and honest. We could not have had a better experience. Thank you all! More

Great buying experience I recently bought a new 2017 Ford F150 from Heritage Ford. It was a great experience overall. I'm a repeat customer, so I not only love the product, b I recently bought a new 2017 Ford F150 from Heritage Ford. It was a great experience overall. I'm a repeat customer, so I not only love the product, but the entire team at Heritage, from Service to Parts, and the entire sales team, my salesperson, Charlie who I've dealt with before makes the buying experience easy and enjoyable. I would definately recommend buying from Heritage Ford. More

Fix transmission Problem resolved completely. Courteous staff. Delivered on time specified. Made suggestions for upcoming routine maintenance, and told me he would Problem resolved completely. Courteous staff. Delivered on time specified. Made suggestions for upcoming routine maintenance, and told me he would order parts for a recall notice. Overall great experience. More