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Heritage Ford

South Burlington, VT

4.9
1,829 Reviews
Heritage Ford is the Champlain Valley's home for quality new and certified used Ford vehicles, as well as used vehicles of all makes and models. We have been serving customers in Burlington, Shelburne, Essex, Colchester, St. Albans, and Montpelier since 1994, and since then we have committed ourselves to providing a quality experience to you, our customer.
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1600 Shelburne Rd.

South Burlington, VT

05403

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Showing 1,829 reviews

April 01, 2017

Very fair Granted I bought a used 2013 F-250 sales stuff excellent five stars , Service department five star , I was very nervous heritage had a bad name but More

by LST50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Celeste DesRosiers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Dowd
Apr 04, 2017 -

Heritage Ford responded

I know we previously corresponded privately, but I wanted to publicly thank you for taking the time to speak with me and share your feedback. We appreciate your business. Enjoy your truck! Nora Krom Customer Relations Specialist Heritage Automotive Group

March 31, 2017

New F-150 Everyone I have dealt with so far has been very professional and knowledgable. It's a new vehicle so I have yet to experience your Service Department More

by Rod
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Heck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Connolly, Kevin Dowd
Apr 03, 2017 -

Heritage Ford responded

Rod, Thank you for posting. It's wonderful to hear that you received top notch service from our Heritage Ford sales team. Enjoy your new truck! Nora Krom Customer Relations Specialist Heritage Automotive Group

March 31, 2017

Very good It's always a pleasure dealing with Gary. He truly cares about customer needs. Gary listens and immediately takes care of the issue. It would be nic More

by Kathy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Morriseau
Apr 03, 2017 -

Heritage Ford responded

Kathy, Thank you for your kind works about Gary! I'm glad that he has made your visit to our service department so stellar. We appreciate you taking the time to share your thoughts. Nora Krom Customer Relations Specialist Heritage Automotive Group

March 25, 2017

Bill is the best! My wife and I recently had the pleasure of having Bill Labonte help us purchase a used F-250 pickup truck. We had a vehicle we were trading in, and we More

by SteveF250
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bill LaBonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2017 -

Heritage Ford responded

Steve, It's fantastic that Bill was so accommodating of your schedule. We appreciate you taking the time to share your experience. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

March 18, 2017

Efficient And Very Organized Process Completed In One Day Dylan did a wonderful job in explaining the features of the Ford Fiesta to me. I had noticed this vehicle on line and once connected with him went to More

by Patricia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dylan Krause
Mar 21, 2017 -

Heritage Ford responded

Patricia, Thank you for your recommendation of Dylan! We appreciate you taking the time to write about your fantastic experience at Heritage Ford. Enjoy your new Fiesta! Nora Krom Customer Relations Specialist Heritage Automotive Group

March 17, 2017

Worked hard to make things happen. Bought an F350 with plow Ended up with an F350 instead of F250 due Dylan and the team being competitive and working with me. Both my trucks from Heritage Ford have been grea More

by Anytime.towing
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Krause
Mar 17, 2017 -

Heritage Ford responded

We appreciate you posting a review. It's wonderful that Dylan did such a fantastic job of working to get you the right truck for your needs. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

March 14, 2017

World class I'm glad I made the decision to venture over from NY. It was well worth the trip. My experience with Heritage Ford was wonderful. I plan on returning More

by Fordf150douglas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill LaBonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2017 -

Heritage Ford responded

Thank you for your kind words about Heritage Ford. It's very nice to hear that your visit went so well. We appreciate you making the trip over to Vermont! Nora Krom Customer Relations Specialist Heritage Automotive Group

March 05, 2017

Made the deal After visiting 4 Ford dealerships Kevin was the most competent and competitive salesman around. He went above and beyond and beat the competition to m More

by Silas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Dowd
Mar 06, 2017 -

Heritage Ford responded

Silas, We appreciate you posting a review. It's very nice to hear that Kevin was fantastic to work with. Enjoy your new truck! Nora Krom Customer Relations Specialist Heritage Automotive Group

March 04, 2017

Always a pleasant experience. Staff is always friendly and cooperative. They have gone above and beyond for me. I had to have my engine replaced last year due to faulty work done b More

by Luisescar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Clifford
Mar 06, 2017 -

Heritage Ford responded

It's fantastic that Shawn was so helpful in getting your new engine paid for. I'm also very glad to hear that you have received consistently great service at the Heritage Ford service department. We appreciate you taking the time to share your experience. Nora Krom Customer Relations Specialist Heritage Automotive Group

February 28, 2017

Routine oil change, etc Process was as stated and completed in reasonable amount of time. I am satisfied with work and service. I will go back again. Thank you. More

by Carminejoy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Clifford
Mar 02, 2017 -

Heritage Ford responded

Carminejoy, Thank you for sharing your experience on DealerRater. It's excellent to hear that your visit went smoothly and that you will return to the Heritage Ford service department. Nora Krom Customer Relations Specialist Heritage Automotive Group

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