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Heritage Ford

South Burlington, VT

4.9
1,903 Reviews
Heritage Ford is the Champlain Valley's home for quality new and certified used Ford vehicles, as well as used vehicles of all makes and models. We have been serving customers in Burlington, Shelburne, Essex, Colchester, St. Albans, and Montpelier since 1994, and since then we have committed ourselves to providing a quality experience to you, our customer.
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1600 Shelburne Rd.

South Burlington, VT

05403

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Showing 1,903 reviews

August 12, 2017

Wonderful experience We were searching for a reliable used vehicle and since our son and his wife had such a good experience buying a truck from Heritage Ford we made tha More

by Allan Bergquist
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bill LaBonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2017 -

Heritage Ford responded

Allan, Thank you for this wonderful recommendation! I'm glad to learn that you liked working with Bill and the rest of the Heritage Ford sales team. Enjoy your new vehicle! Nora Krom Customer Relations Specialist Heritage Automotive Group

August 10, 2017

First time Heritage customer I called Larry yesterday morning and by lunchtime today I had the keys to my new car! He was very responsive, friendly and he laid things out just how More

by alreadytakensoldier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Lussier
Aug 10, 2017 -

Heritage Ford responded

Wow! That's excellent. Glad you enjoyed working with Larry. Thank you for posting! Nora Krom Customer Relations Specialist Heritage Automotive Group

August 10, 2017

Great customer service! Kyle in Sales, and Katherine and Gary in Services are very friendly, responsive and knowledgeable. My truck's maintenance appointment was quick and on More

by ramonxter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
Aug 11, 2017 -

Heritage Ford responded

That's excellent! Glad you have received top notch service from several members of our team. We appreciate you taking the time to post. Nora Krom Customer Relations Specialist Heritage Automotive Group

August 09, 2017

Very easy Had what we needed in stock. Great trade in price with rebate and room to work, we made deal. Thank you to all who helped with the deal. Lisa More

by Ted69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Heck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Connors, Mike Hassett, Kevin Dowd
Aug 10, 2017 -

Heritage Ford responded

Lisa, It's fantastic that your purchasing experience went so smoothly. Thank you for posting. Enjoy your new vehicle! Nora Krom Customer Relations Specialist Heritage Automotive Group

August 05, 2017

Safety Inspection & routine service done in a timely manner Katie is friendly, knowledgeable, and helpful! When asked a question directly or indirectly related to the service or situation, she immediately resp More

by LivingInTheWoods
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katie Smith
Aug 07, 2017 -

Heritage Ford responded

We appreciate you taking the time to post a review. It's very nice to learn that you enjoyed working with Katie. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

August 04, 2017

Excellent Experience As I ended my lease, I explored other leasing opportunities and found none of them as easy to deal with than Heritage Ford. Bill Labonte was wonderful More

by Stoddard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill LaBonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2017 -

Heritage Ford responded

Thank you for sharing your thoughts on DealerRater! I'm glad to hear that Bill provided such a top notch experience. Enjoy your new car! Nora Krom Customer Relations Specialist Heritage Automotive Group

August 02, 2017

Excellent service As always, Heritage Ford has treated me very well in all my service needs. I came in this time for an oil change & tire rotation. I was in & out wit More

by RJW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Moriarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Graham
Aug 04, 2017 -

Heritage Ford responded

That's fantastic to hear! We appreciate you sharing your experience on DealerRater. Thank you for choosing Heritage Ford. Nora Krom Customer Relations Specialist Heritage Automotive Group

July 30, 2017

Excellent car buying experience I went to Heritage to test drive a Ford Escape. Dylan was extremely busy, he wasn't even supposed to be working that day. He arranged a test drive of More

by White, Elizabeth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Tobin, Dylan Krause
Jul 31, 2017 -

Heritage Ford responded

Elizabeth, It's wonderful that you liked working with Dylan and that he provided such a great experience. Thank you for the recommendation. Enjoy your new Escape! Nora Krom Customer Relations Specialist Heritage Automotive Group

July 30, 2017

First service on new vehicle No ussues went smoothly only issues was leaking oil pan which did not make me happy but was covered under warranty . Still it is time away from work More

by Ict62
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike LeClerc
Jul 31, 2017 -

Heritage Ford responded

It's great to learn that your first service visit went smoothly. Thank you for posting. Please feel free to contact me directly if you would like to discuss the leaking oil pan concern further. Nora Krom Customer Relations Specialist Heritage Automotive Group customerservice@heritagevt.com

July 30, 2017

Quick and easy sales process No hard sells for add-ons and I was out of the dealership with my car in about an hour. Nice people and efficient process. More

by Chris Trapeni
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Krause
Jul 31, 2017 -

Heritage Ford responded

Chris, That is fantastic to hear! We appreciate you sharing your experience. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

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