Heritage Ford

Two vehicles We bought two vehicles, one was new, one was used. Both work great so far! Thanks everyone for staying late with us so we didn't have to come back in We bought two vehicles, one was new, one was used. Both work great so far! Thanks everyone for staying late with us so we didn't have to come back into town 3 nights in a row when we live so far away! More

Extremely satisfied F150 owner! I purchased a 2012 F150 from Heritage, so when a 2017 on the lot caught my eye, I stopped in. I was lucky enough to be paired with Dylan Krause. Dyl I purchased a 2012 F150 from Heritage, so when a 2017 on the lot caught my eye, I stopped in. I was lucky enough to be paired with Dylan Krause. Dylan was extremely helpful, knowledgeable (seriously -- he knew everything about the truck), professional, and personable -- not mention incredibly responsive to any and all questions I had throughout the purchase process. In short order, and with Adam's help, we had a deal worked out that I couldn't refuse. Dylan then went hard to work getting the add-ons I requested taken care of. This is when I was again lucky to be paired with Abby. She had all of the paperwork in order in no time -- and then happily handled several rounds of questions from me about warranties and service plans. She had the answers every time, and delivered them in a friendly and professional manner. Here's where the story gets interesting. While inspecting the truck, Dylan found a scratch on one of the doors, and was working to get it repaired. Long story short, some issues were encountered, and the truck was not satisfactory at delivery time. At this point things could have gotten uncomfortable -- but Dylan assured me he had my back -- and then Mike stepped in. Dylan and Mike located a comparable truck at a nearby dealership, and had it in hand in a couple days. Dylan worked tirelessly to get it ready for me in one day, and Abby jumped back in to un-tangle paperwork. All three of them apologized profusely. My response to all of them was: It's easy when things go smooth -- you really find out who you are dealing with when things go wrong. Because of this group, Heritage has a customer for life. More

New F150 We needed to trade our super cab F150 in and get a crew cab to accommodate our growing family. Bill and Heritage were very helpful, but not pushy and We needed to trade our super cab F150 in and get a crew cab to accommodate our growing family. Bill and Heritage were very helpful, but not pushy and had very competitive pricing. More

Great service, and flexible to what my car really needed! They were able to get me out on a Saturday morning even though they had to do an unexpected brake job due to my inspection! They were able to get me out on a Saturday morning even though they had to do an unexpected brake job due to my inspection! More

Great Service Almost always in the years since I purchased my 2012 Ford Focus from Heritage, I have been entirely pleased and satisfied with their work and my overa Almost always in the years since I purchased my 2012 Ford Focus from Heritage, I have been entirely pleased and satisfied with their work and my overall experience. More

oil change, filter, rotate tires Set up appointment for first thing in the morning due to work commitments. I got in and out in under an hour and a half as promised. Thank you. Set up appointment for first thing in the morning due to work commitments. I got in and out in under an hour and a half as promised. Thank you. More

Great Service Dave was friendly and helpful. He and the Heritage team were able to complete the entire process in just a couple hours and I drove away in my new ve Dave was friendly and helpful. He and the Heritage team were able to complete the entire process in just a couple hours and I drove away in my new vehicle the same day I stopped by to look. More

Great first buy This was my first time buying a vehicle. Dave was extremely patient and helpful. He spent time showing me different models and making sure I got every This was my first time buying a vehicle. Dave was extremely patient and helpful. He spent time showing me different models and making sure I got everything I wanted. I would gladly send anyone looking for a new car to see Dave at Heritage Ford. More

Very Helpful This was my first time buying a car, and Bill was incredibly helpful and knew everything to look for. He was very friendly and personable and could t This was my first time buying a car, and Bill was incredibly helpful and knew everything to look for. He was very friendly and personable and could trust everything that he was saying. More

Honest in every aspect They provided us a no nonsense price for a decent car. They pointed out some flaws that were on the car that I had not noticed. They provided us with They provided us a no nonsense price for a decent car. They pointed out some flaws that were on the car that I had not noticed. They provided us with all the information about our trade and the car we were looking to get. We came close to lunchtime and the salesman even went and picked up our food we ordered over the phone. More