Heritage Ford

outstanding Service I found service advisor Katherine Smith and technician Sean Beloin to be extremely professional. Additionally, I’ve been telling friends of the VIP l I found service advisor Katherine Smith and technician Sean Beloin to be extremely professional. Additionally, I’ve been telling friends of the VIP level service provided by Ms. Smith and the Heritage Ford Service Department. More

Ford F250 Gary continues to provide the service to our fleet while minimizing down time. Thanks Gary for all you do for us. Keep up the good Work! Gary continues to provide the service to our fleet while minimizing down time. Thanks Gary for all you do for us. Keep up the good Work! More

A stress free, no pressure, fun experience. This was my first time time buying a new car and I'm glad I chose Heritage! Dylan was excellent at explaining the whole process to me. He was very hon This was my first time time buying a new car and I'm glad I chose Heritage! Dylan was excellent at explaining the whole process to me. He was very honest and courteous throughout the whole experience and it made me feel comfortable when it came to making the decision to commit to purchasing a new car. I would recommend Dylan to anyone who is looking for a stress free, fun experience. His great sense of humor also added to the overall experience. Good job Dylan and I look forward to working with you! More

Used Ford F250 Overall, my experience was a positive one. The only issue that I had was that they pulled the wrong vehicle. I was in a unique situation, as I had to Overall, my experience was a positive one. The only issue that I had was that they pulled the wrong vehicle. I was in a unique situation, as I had to leave town and wasn't going to be able to put everything together before I left(ie.title, sale of my vehicle) If I not want to lose out on this vehicle, so I asked if I could put a deposit down and complete when I got back, they allowed it. Problem was, I looked at and tried out only one vehicle, I asked about others, but never looked at or drove them. When I gave them the deposit over the phone, they pulled aside the wrong vehicle, I never said what vehicle and they never asked, but why would you pull a vehicle that I had not even looked at. They pulled a brand new vehicle instead of the used one, I lucked out and the used one was still there, so in the end it all worked out, but it could have become a difficult situation. Just a little more communication on both parties could have avoided it. Overall, my salesmen were very good to deal with. More

Great service Say what you will about Ford vehicles (I have a few negative comments in that department), Heritage Ford is staffed by some of the friendliest most ac Say what you will about Ford vehicles (I have a few negative comments in that department), Heritage Ford is staffed by some of the friendliest most accommodating people I've ever encountered at a dealer or car repair shop. They consistently go above and beyond to satisfy my concerns. More

Thorough! I received prompt and thorough service. My car was ready within agreed upon time frame. Shawn was available to answer any questions that I had. I received prompt and thorough service. My car was ready within agreed upon time frame. Shawn was available to answer any questions that I had. More

State Yearly Inspection 1. I really like the policy that Heritage Ford does not charge for state inspection if you bought your vehicle at Heritage. 2. They said that it wo 1. I really like the policy that Heritage Ford does not charge for state inspection if you bought your vehicle at Heritage. 2. They said that it would be a one hour job... and it was. Thank you. More

Routine Service, I don't think so This was the first service visit for our 2017 Ford Escape, routine. Routine as in normal, oil change and tire rotation- regular stuff. What wasn't nea This was the first service visit for our 2017 Ford Escape, routine. Routine as in normal, oil change and tire rotation- regular stuff. What wasn't near routine was the personal service provided by Service Rep. Katherine Smith. Katie started with a genuine cheerful greeting. She took the time to ask questions, offer information, and provide follow-up information. She KNOWS her stuff. Katie noticed very small spots (we hadn't noticed) on the driver's side body, she attributed to possible small rocks (we live in VT, some roads aren't paved). Katie asked if we'd taken advantage of the coupon in our purchase packet for touch-up paint, we hadn't (who knew?- Well, Katie did!). Katie made sure any questions we had, or might have, all we need do is ask. Phone call, text, email- she'd help us out. Her attention to detail and follow-through is impressive. After the check-in on the Escape was finished, I asked who I might ask about information on an extended warranty for my 2015 F-150. Turned out I was already talking to her. She supplied print-outs and brochures, asked and answered questions- I got a ton of good information that was geared to my situation and needs. Thanks to Katie's straight forward and honest advice, I think I'll pick-up versions of both the Maintenance and Care plans. Simply put, people like Service Rep. Katherine Smith are one of the big reasons we came back to Heritage Ford to purchase the Escape. She makes a difference. Stephen Moore, 2015 F-150 Lori Dow-Moore, 2017 Escape More

Dylan Krause is the Best Ford salesperson! Dylan worked with me through the process of ordering my F250 XLT truck, step by step, making it a very smooth and pleasant experience. He understood w Dylan worked with me through the process of ordering my F250 XLT truck, step by step, making it a very smooth and pleasant experience. He understood what I wanted and respected that, while others might have question, pressure or attempted to change your decision making. He is knowledgeable, courteous, enthusiastic, and very professional. He was diligent and on top of things at all times, did all he could to come to match the price I was working toward. I could have gone with other dealerships that were closer to my residence, but the interaction with Dylan and the ease of the transaction convinced me in no time that he is the best person to work with. Through the end as I was finalizing my paperwork and getting ready to drive my new beautiful truck away, Dylan ran out and gave it one last wash for a complete customer satisfaction. I highly recommend Dylan Krause for your Ford purchases and service. Thanks Dylan! More

Vehicle overheating My vehicle overheated and when I called the service center for help Katherine was awesome! From getting my vehicle towed to picking it up when fixed t My vehicle overheated and when I called the service center for help Katherine was awesome! From getting my vehicle towed to picking it up when fixed the experience was great! It was such a relief to deal with the friendly knowledgeable staff! Thank you for taking such great care of me! More