Heritage Ford

From Sales to Service After much (and I mean a lot) of research, back in the spring of 2015, I purchased my new F-150 from Heritage Ford. Through numerous phone calls with After much (and I mean a lot) of research, back in the spring of 2015, I purchased my new F-150 from Heritage Ford. Through numerous phone calls with my salesperson, visits to the showroom, and test drives, the sales staff was always professional, informative and personable. They took the time. They remember your name. From my first routine service visit, and every one after, service reps and techs showed themselves courteous, thorough, knowledgeable, and professional. Doing the little extra was standard practice. Perhaps the bigger testament is that we returned when we needed another family car and purchased a 2017 Escape. Returned, without hesitation. And found the experience equally as satisfying. More

great buying experince Needed to trade up to a reliable newer, larger, better and 4x4 vehicle, found everything, and more that I was looking for in the 2017 SE Escape, Needed to trade up to a reliable newer, larger, better and 4x4 vehicle, found everything, and more that I was looking for in the 2017 SE Escape, More

great experience No hassle, no run around, great straight up service and sales people. Drove 125 miles for the vehicle and would do it again. Had to return for runnin No hassle, no run around, great straight up service and sales people. Drove 125 miles for the vehicle and would do it again. Had to return for running boards on our new f250. When they say they will have a vehicle done, it's done and done right. More

Would I purchase from them again? ABSOLUTELY YES!! We knew exactly what we were looking for. Made a phone call. They had it. Talked a bit, found out about the pricing and figured we could live with i We knew exactly what we were looking for. Made a phone call. They had it. Talked a bit, found out about the pricing and figured we could live with it. We got there and were greeted in the parking lot by the rep we spoke to. He showed us the vehicle, we test-drove it, like it, and bought it. Finding a 2-wheel drive F150 standard cab in the North Country is hard. We looked everywhere. They had one... just one, right off the transport. We could have taken it home that day, (they got it ready while we were doing paperwork) but decided to get it undercoated. It was ready the next day. Incredibly quick! They kept us informed by email and phone. Did not hassle us into trying to buy something else, which we really appreciated. Everyone we dealt with was sincere, open, straight-forward and honest. We could not have had a better experience. Thank you all! More

Fix transmission Problem resolved completely. Courteous staff. Delivered on time specified. Made suggestions for upcoming routine maintenance, and told me he would Problem resolved completely. Courteous staff. Delivered on time specified. Made suggestions for upcoming routine maintenance, and told me he would order parts for a recall notice. Overall great experience. More

Great buying experience I recently bought a new 2017 Ford F150 from Heritage Ford. It was a great experience overall. I'm a repeat customer, so I not only love the product, b I recently bought a new 2017 Ford F150 from Heritage Ford. It was a great experience overall. I'm a repeat customer, so I not only love the product, but the entire team at Heritage, from Service to Parts, and the entire sales team, my salesperson, Charlie who I've dealt with before makes the buying experience easy and enjoyable. I would definately recommend buying from Heritage Ford. More

Awesome experience I was able to conduct most of the negotiating and sale via email or phone which was great since I live 2 hours away. I had to bring my two young kids I was able to conduct most of the negotiating and sale via email or phone which was great since I live 2 hours away. I had to bring my two young kids with me but the salesman was great about that. I love, love, love my new car and the experience could not have been better. More

110% satisfied The service was very good and very friendly staff. The appointment didn't take very long and everything was done very well. I will definitely be going The service was very good and very friendly staff. The appointment didn't take very long and everything was done very well. I will definitely be going to Ford again More

Easy, Painless experience Bill was very easy to work with and very accommodating. We were able to get a great price on the new vehicle that we needed and a fair trade in for o Bill was very easy to work with and very accommodating. We were able to get a great price on the new vehicle that we needed and a fair trade in for our current vehicle. More

No Hassle I am looking forward to the next 36 months with my Fusion Energi! Dylan, Adam, Mike & Abby were a pleasure to work with! Dylan was knowledgeable, pr I am looking forward to the next 36 months with my Fusion Energi! Dylan, Adam, Mike & Abby were a pleasure to work with! Dylan was knowledgeable, professional and provided excellent customer service! If you are in the market for Lightning Blue Fusion Energi...too bad I got that one...but give Dylan a call and I am sure he will find you one! Cheers! More