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Heritage Ford

South Burlington, VT

4.9
1,903 Reviews
Heritage Ford is the Champlain Valley's home for quality new and certified used Ford vehicles, as well as used vehicles of all makes and models. We have been serving customers in Burlington, Shelburne, Essex, Colchester, St. Albans, and Montpelier since 1994, and since then we have committed ourselves to providing a quality experience to you, our customer.
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1600 Shelburne Rd.

South Burlington, VT

05403

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Showing 1,903 reviews

October 03, 2017

Great Service! Always fast and gets it right! Shawn and the service team were able to help with a tire valve sensor problem and with minimum and had it fixed in no time! Also had an oil change whi More

by David GNick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Heck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Rich, Mike LeClerc, Shawn Clifford
Oct 03, 2017 -

Heritage Ford responded

David, It's fantastic to hear about your excellent experience with our service department. Thank you for posting. We appreciate your business! Nora Krom Customer Relations Specialist Heritage Automotive Group

October 02, 2017

Kevin is the best! Kevin was able to find me exactly was I was looking for for the right price! Very easy to work with and was very helpful with all of the questions tha More

by 491640j
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Tobin, Kevin Dowd
Oct 02, 2017 -

Heritage Ford responded

It's very nice to hear how much you enjoyed working with Kevin! We appreciate you letting us know. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

October 02, 2017

Happy, happy, joy, joy I was treated with respect kindness when I last visited Heritage Ford. The young lady who assisted me was knowledgeable and took the time to counsel More

by Paulvarjak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not known
Oct 03, 2017 -

Heritage Ford responded

We appreciate you sharing your experience with us. It's excellent that you received top notch service during your recent visit. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

October 01, 2017

No pressure sales team, easy to work with, great service! Tyler Armes is just the most pleasant and friendly, and knowledgeable salesman that we could have encountered. He answered any and all questions we ha More

by Paula
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Devoid (Heritage Toyota), Tyler Armes
Oct 02, 2017 -

Heritage Ford responded

Paula, Thank you for your kind words about Tyler! It's fantastic that he provided such top notch service. Enjoy your new vehicle! Nora Krom Customer Relations Specialist Heritage Automotive Group

September 30, 2017

Service My appointment was scheduled within a few days. The vehicle was taken in promptly at said time. It was serviced also a recall was repaired before I h More

by Freddytorringtonct2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
Oct 02, 2017 -

Heritage Ford responded

Freddy, Thank you for posting. It's great that our service department was so efficient and made sure to get that recall covered. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

September 30, 2017

Brake Scraping Took care of removing rust from my rear brake drums that was causing a scraping noise. Saved me the cost of new drums! Nice job! Michael More

by mel2006
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
Oct 02, 2017 -

Heritage Ford responded

Michael, That's excellent! So glad Gary and the rest of our service team could help you out and save you some money. Thank you for writing a review. Nora Krom Customer Relations Specialist Heritage Automotive Group

September 30, 2017

Awesome! Dylan made the experience so easy. He made sure all I needed was taken care of. I was so great full when they got me a better car for a better deal. L More

by Kpfulmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Heck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Krause
Oct 02, 2017 -

Heritage Ford responded

It's fantastic that you liked working with Dylan so much. Thank you for posting a review. Enjoy your new car! Nora Krom Customer Relations Specialist Heritage Automotive Group

September 30, 2017

Excellent dealer Excellent customer service every one was very friendly & willing to help, they showed me all my options & made sure I was completely satisfied with my More

by wildangel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Heck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Lyon
Oct 02, 2017 -

Heritage Ford responded

We appreciate you sharing your experience on Dealer Rater! It's wonderful that our sales team did such a great job of helping you find a vehicle that is right for you. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

September 29, 2017

Amazing!! I went to Heritage Ford looking to lease an SUV with 4wheel drive. I got that and much more. I sincerely appreciate that they did not try to force me More

by Payne Hiraldo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Heck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Connors, Mike Hassett, Mike LeClerc, Preston Gage
Sep 29, 2017 -

Heritage Ford responded

Payne, Thank you for your kind words about Preston, Steve and Abby! It's wonderful that they were so helpful in getting you into a vehicle that meets your driving needs and your budget. Enjoy your new vehicle! Nora Krom Customer Relations Specialist Heritage Automotive Group

September 29, 2017

Excellent customer service, Katie went above and beyond I cannot say enough good things about Katie Lyon and her sales management team. My eye was caught by a used vehicle but after dragging my feet I lost More

by Jorsino17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katie Lyon
Sep 29, 2017 -

Heritage Ford responded

It's great to hear that you enjoyed working with Katie! Thank you for sharing your experience. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

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