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Heritage Ford

South Burlington, VT

4.9
1,829 Reviews
Heritage Ford is the Champlain Valley's home for quality new and certified used Ford vehicles, as well as used vehicles of all makes and models. We have been serving customers in Burlington, Shelburne, Essex, Colchester, St. Albans, and Montpelier since 1994, and since then we have committed ourselves to providing a quality experience to you, our customer.
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1600 Shelburne Rd.

South Burlington, VT

05403

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Showing 1,829 reviews

August 05, 2017

Safety Inspection & routine service done in a timely manner Katie is friendly, knowledgeable, and helpful! When asked a question directly or indirectly related to the service or situation, she immediately resp More

by LivingInTheWoods
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katie Smith
Aug 07, 2017 -

Heritage Ford responded

We appreciate you taking the time to post a review. It's very nice to learn that you enjoyed working with Katie. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

August 04, 2017

Excellent Experience As I ended my lease, I explored other leasing opportunities and found none of them as easy to deal with than Heritage Ford. Bill Labonte was wonderful More

by Stoddard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill LaBonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2017 -

Heritage Ford responded

Thank you for sharing your thoughts on DealerRater! I'm glad to hear that Bill provided such a top notch experience. Enjoy your new car! Nora Krom Customer Relations Specialist Heritage Automotive Group

August 02, 2017

Excellent service As always, Heritage Ford has treated me very well in all my service needs. I came in this time for an oil change & tire rotation. I was in & out wit More

by RJW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Moriarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2017 -

Heritage Ford responded

That's fantastic to hear! We appreciate you sharing your experience on DealerRater. Thank you for choosing Heritage Ford. Nora Krom Customer Relations Specialist Heritage Automotive Group

July 30, 2017

First service on new vehicle No ussues went smoothly only issues was leaking oil pan which did not make me happy but was covered under warranty . Still it is time away from work More

by Ict62
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike LeClerc
Jul 31, 2017 -

Heritage Ford responded

It's great to learn that your first service visit went smoothly. Thank you for posting. Please feel free to contact me directly if you would like to discuss the leaking oil pan concern further. Nora Krom Customer Relations Specialist Heritage Automotive Group customerservice@heritagevt.com

July 30, 2017

Quick and easy sales process No hard sells for add-ons and I was out of the dealership with my car in about an hour. Nice people and efficient process. More

by Chris Trapeni
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Krause
Jul 31, 2017 -

Heritage Ford responded

Chris, That is fantastic to hear! We appreciate you sharing your experience. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

July 30, 2017

Excellent car buying experience I went to Heritage to test drive a Ford Escape. Dylan was extremely busy, he wasn't even supposed to be working that day. He arranged a test drive of More

by White, Elizabeth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Tobin, Dylan Krause
Jul 31, 2017 -

Heritage Ford responded

Elizabeth, It's wonderful that you liked working with Dylan and that he provided such a great experience. Thank you for the recommendation. Enjoy your new Escape! Nora Krom Customer Relations Specialist Heritage Automotive Group

July 29, 2017

Inspection and Recall correction Appointment scheduled and completed efficiently and cordially. Recall handled, and thorough inspection revealed some minor problems which were addres More

by JGORK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Morriseau
Jul 31, 2017 -

Heritage Ford responded

That is wonderful to hear! It's fantastic that you received such excellent service from Ryan and the rest of the team. We appreciate you taking the time to post. Nora Krom Customer Relations Specialist Heritage Automotive Group

July 29, 2017

There is no better place to buy and service a car. From start to finish, with every visit, we are treated like royalty, and our vehicles are treated even better. From Charlie on the sales floor, to L More

by RedTruckF150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Moriarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abigail Heck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2017 -

Heritage Ford responded

Theresa & Kirk, Thank you for this wonderful review! I'm so glad you have enjoyed working with Charlie, Gary, Abby and the rest of the Heritage Ford sales and service teams. We appreciate your business! Nora Krom Customer Relations Specialist Heritage Automotive Group

July 28, 2017

It's all good!! My husband and I purchased our vehicles new at Heritage Ford. I have brought each vehicle in for service and recall issues, and each time I am there, More

by SuzieQ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2017 -

Heritage Ford responded

Suzie, Thank you for this lovely review! It's fantastic that you have received consistently great service from Gary and the rest of our team. We appreciate your business! Nora Krom Customer Relations Specialist Heritage Automotive Group

July 28, 2017

Car inspection I made an appointment for inspection. My wait was about a half an hour, which I really appreciated. All service personnel were efficient and respect More

by debwit1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug, Sean
Jul 31, 2017 -

Heritage Ford responded

We appreciate you taking the time to post. It's very nice to learn that your service appointment went so smoothly. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

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