Heritage Ford

Helpful Katie Lyon was friendly, knowledgeable and incredibly down to earth. She worked with me from start to the end I was very happy when I left thank yo Katie Lyon was friendly, knowledgeable and incredibly down to earth. She worked with me from start to the end I was very happy when I left thank you. More

Helpful service As always, Katie greeted me by name in a happy & friendly manner. She kept me informed as the service progressed and even tried to locate a laptop pow As always, Katie greeted me by name in a happy & friendly manner. She kept me informed as the service progressed and even tried to locate a laptop power cord for me when my battery died. More

Super friendly, not pushy Kevin was incredibly helpful and knowledgeable and made selecting the vehicle super easy. He was most concerned with what I was looking for and makin Kevin was incredibly helpful and knowledgeable and made selecting the vehicle super easy. He was most concerned with what I was looking for and making it fit into my budget. Had to wait a bit to speak to the finance department which is the only reason the dealership itself did not get the full 5 stars but in the meantime Kevin made sure I was comfortable and went through all the features of my new car. Once i did get in with finance Abby was also super sweet. Overall great experience and wound definitely recommend talking to Kevin to anyone in the market for a new vehicle! More

Great atmosphere for a first time buy! Everyone I met at the dealership was friendly and helpful. I worked Kevin, and he made the process smooth and painless. Abby was also a great help! Ov Everyone I met at the dealership was friendly and helpful. I worked Kevin, and he made the process smooth and painless. Abby was also a great help! Overall, a wonderful experience compared to some other places I checked out in the area. Would recommend to anyone! More

Ford rules we had an appointment for test drive at Toyota but before our time we came to Ford check what they have for compact hybrid cars, and we meet Bill who we had an appointment for test drive at Toyota but before our time we came to Ford check what they have for compact hybrid cars, and we meet Bill who was helpful to show cars on Ford parking . It was an eye opener, I didn't know before that Ford has a such efficient cars.This different approach makes us rethink about what car do we need. The quality of interior design, power of engine, ability use only electricity drive for 20 or more miles and ability charge battery from any electric plug were a mayor factors. But price for this particular choice was top cherry on the cake, The Ford had initiative get down on cost of ownership this car that we cannot to ignore. Bill explained all those benefices with all his best , thanks to him. Moreover , Financial Services Manager Abigail Heck were more then helpful and useful in finding the financial plan and maintaining the car in the future. The purchasing Ford C-MAX Energi was a pleasant time. More

Excellent! I would highly recommend Heritage Ford (Bill LaBonte)! He was patient, didn't pressure me and listened to what I wanted. Having ordered my 4th Explore I would highly recommend Heritage Ford (Bill LaBonte)! He was patient, didn't pressure me and listened to what I wanted. Having ordered my 4th Explorer through another dealer 2 years ago...there is no comparison to the customer service here at Heritage. When deciding to trade for a new Explorer the original dealership I bought from was not helpful or willing to compromise on anything. Bill managed to get everything I was looking for and more! I upgraded from my Limited to the Sport and managed to keep my payment from going up. I will definitely refer friends & family to Bill! More

Efficient/quick/knowledgable Preston and Chad were friendly and competant without being the salesperson type.We felt like we were talking and doing business with a good neighbor. Preston and Chad were friendly and competant without being the salesperson type.We felt like we were talking and doing business with a good neighbor. More

State Inspection and a few concerns I took my car in for inspection and indicated a few extra things that were noticed. A. A squeaky brake, B. an intermittent garble when using Bluetoot I took my car in for inspection and indicated a few extra things that were noticed. A. A squeaky brake, B. an intermittent garble when using Bluetooth for phone, and C. When connecting ipod to sync via USB, the songs would not advance. Results: A. Fixed the problem, no more squeak. B. Updated Sync, but garble is still present. Does not happen when I don't use the Bluetooth. They were unable to come up with any other solution. C. They feel the problem is with the iPod not the Sync. Overall, a very pleasant, professional, and caring attitude and operation. More

Exalent service Went in for a oil change and state inspection left with oil changed, truck inspected and two scratches buffed out for no extra charge. When I tried to Went in for a oil change and state inspection left with oil changed, truck inspected and two scratches buffed out for no extra charge. When I tried to hand the man $20 for doing the extras he refused to take the cash. That was a first for me. All around excellent experience for me! Thank you, Art Hamlin More

Great service Brought my car in for an oil change, rotation of tires. They also check other things that l would not have thought of. Everyone is always friendly and Brought my car in for an oil change, rotation of tires. They also check other things that l would not have thought of. Everyone is always friendly and courteous. It is a pleasure to come. More